Hotpoint Appliances Limited

Our 40th anniversary offers are ending soon. Shop today online at hotpoint.co.ke or visit any of our 12 outlets countrywide. Don't miss out!

@Marto_KM @Mbusih Good afternoon, and thank you for your inquiry. Kindly visit us at the Garden City Mall parking lot from today until 31st March between 9:00 AM and 6:00 PM. ^Mk

@Mbusih Wamesema dates?

There's a clearance sale coming up at the garden city. Cookers, washing machines and refrigerators.

@_2eyesC Hello Shem, and thank you for shopping with us. Our team has tried to reach you; however, the calls have gone unanswered. Kindly get in touch with us via our toll-free number 0800 720 404. ^Mk

@HotpointKenya will i get my small Order #673074 today?

@Onchana01 Good morning, and thank you for your inquiry. Unfortunately, we do not stock TCL TVs. However, you can use this link to view the top-of-the-range brands we have, along with available sizes and features: TV Catalogue hotpoint.co.ke/catalogue/cate… ^Mk

@HotpointKenya Do you stock TCL tvs?

@njiruyvonne @footsoldierRow Hi @njiruyvonne , thank you for raising this. We’re concerned to hear about your experience and would like to look into it properly. Please DM us your contact number so we can assist you as quickly as possible.

@footsoldierRow Ah i am going through it with @HotpointKenya bought a von fridge with a 12 month warranty and 10year compressor warranty. How the compressor conveniently broke down on the 13th month that is January is diabolical!

My last three purchases from Hotpoint at Sarit have all broken down and needed part replacement within their first few uses. I’m wondering if things changed, if they keep reselling refurbished units or what’s happening? The last one the muindi was sketchy about testing and

@footsoldierRow Hi @footsoldierRow , thank you for raising this. We’re concerned to hear about your experience and would like to look into it properly. Please DM us your contact number so we can assist you as quickly as possible.

@obadiah_mwai @LGEastAfrica @ConsumerKE Thank you for your feedback. We believe our team has already been in touch and provided guidance. Additionally, please expect your request to be fulfilled by the end of next week. We’re here to help. ^Mk

@HotpointKenya @LGEastAfrica @ConsumerKE INW-100248

Disappointed with @LGEastAfrica and @HotpointKenya Bought an LG tv advertised as HDR10pro but suffers 'black crush' support rep admitted that premium models are better but refuse an exchange. Also missing item from that delivery. Filing complain CAS-04935-Z8K4V9 @ConsumerKE help?

@VeronicaMasila Hello Veronica, and thank you for getting in touch with us. Kindly share your contact details so we can reach out and assist you. ^Mk

@HotpointKenya could you please make a comment on this 6 burner cooker which is barely 2.5 years. I am very disappointed. Can't believe I just wasted my money.

@Kapuei34 Hello Cleo, our apologies for the delayed feedback. Yes, you can. Kindly visit any of our Hotpoint Appliances retail stores to make your purchase: hotpoint.co.ke/stores/

@HotpointKenya Kindly answer my query

@HotpointKenya Hello. I recieved free vouchers worth 16k from a company known as 'Suregifts'. The listed Hotpoint as one of the places where I can redeem it. Do accept their vouchers?

@akidiva_betty Hello, and thank you for getting in touch with us. We have special offers and steep discounts just for our loyal customers. What would you like to purchase so we can check and advise? ^MK

@HotpointKenya are EXACTLY who they think they are. 🫶💕 Na btw mnapeana special discount for loyal customers?

@BunnysBabyBunny Hello, and thank you for getting in touch with us. We apologize for the late response; we experienced technical issues with X, which have now been resolved. Kindly let us know if the issue has been attended to or resolved. We are here to help. ^MK

@HotpointKenya ,to make matters worse, nobody will be home, so we have to trust our neighbors. Deeply dissatisfied, deeply disappointed

@BunnysBabyBunny Hello, and thank you for getting in touch with us. We apologize for the late response; we experienced technical issues with X, which have now been resolved. Kindly let us know if the issue has been attended to or resolved. We are here to help. ^MK

@HotpointKenya , how long does it take to deliver appliances? Am honestly disappointed, it's been 8hrs and still the driver claims he won't make it today. Tomorrow is a Sunday.. Honestly disappointed by your delivery service

@BunnysBabyBunny Hello, and thank you for getting in touch with us. We apologize for the late response; we experienced technical issues with X, which have now been resolved. Kindly let us know if the issue has been attended to or resolved. We are here to help. ^MK

@HotpointKenya how long does it take to deliver an appliance after delivery has picked? Honestly, am dissatisfied, been waiting since 2pm , and the driver now claims he won't manage to deliver today. Disappointing.

@_rapando Hello, and thank you for getting in touch with us. We apologize for the late response; we experienced technical issues with X, which have now been resolved. Kindly let us know if the issue has been attended to or resolved. We are here to help. ^MK

@HotpointKenya I wish I had read these comments before buying from them. The logistics guy, delivery guy and sales lady giving different stories. Planning on taking them to small claims if they don’t deliver on Monday

Our 40th anniversary offers are ending soon. Shop today online at hotpoint.co.ke or visit any of our 12 outlets countrywide. Don't miss out!

@sweetyusra69 Hello, and thank you for getting in touch with us. We apologize for the late response; we experienced technical issues with X, which have now been resolved. Kindly let us know if the issue has been attended to or resolved. We are here to help. ^MK

@HotpointKenya who do I Enquire on my order

@Shiku_United Hello, and thank you for getting in touch with us. We apologize for the late response; we experienced technical issues with X, which have now been resolved. Kindly let us know if the issue has been attended to or resolved. We are here to help. ^MK

@HotpointKenya I need you to respond to my E-mail and/or IG DM asap!!!

@phanis_ Hello, and thank you for getting in touch with us. We apologize for the late response; we experienced technical issues with X, which have now been resolved. Kindly let us know if the issue has been attended to or resolved. We are here to help. ^MK

Logistics for @HotpointKenya has to be some of the worst experience!

@ItsKevinMoses Hello, and thank you for getting in touch with us. We apologize for the late response; we experienced technical issues with X, which have now been resolved. Kindly let us know if the issue has been attended to or resolved. We are here to help. ^MK

hello @HotpointKenya how do I reach you? Not able to DM and your calls goes unanswered.

@RolfeSamantha Hello, and our apologies for the frustration caused—this is not the experience we want for you. Please share your order or invoice number and contact details via DM for assistance. ^Mk

@HotpointKenya YOU ARE FRUSTRATING ME, WHY BE IN THE SERVICE INDUSTRY IF YOU CANNOT COMMUNICATE AND DO YOUR WORK EFFICIENTLY AND EFFECTIVELY NKT

@RolfeSamantha Hello, and our apologies for the frustration caused—this is not the experience we want for you. Please share your order or invoice number and contact details via DM for assistance. ^Mk

@HotpointKenya By the way I am tired. This is the worst shopping experience ever, come for this damn faulty fridge yall sold me on Thursday and give me my refund. How long do you want me to follow up for exchange yet no-one is giving me a response. Nimechokaaaa