Max Hulmston

@molerz7 @OhCheesesChrist My first appeal got rejected too, have just replied to the thread of my second email when I’ve added more info mate

@OhCheesesChrist What Happens if you appealed and lost then sent another appeal that hasn’t been seen yet or replied to and want to add further much more in depth detail? As didn’t know what to say when re appealing but now have a much broader idea with everyone chipping in

If you’ve been hit with a club sanction, know your rights and watch the clock. There is a clear two-stage appeal process, and you have exactly 14 days at each stage to act: - Stage 1 Appeal: Once the club notifies you of a sanction in writing, you have 14 days to submit your initial appeal, which is heard by a Senior Manager. - Stage 2 Appeal: If your first appeal is rejected and you want to challenge it, you have another 14 days to submit a second appeal to an Appeals Panel (which includes at least two independent representatives). I've seen people now being given days to get back to the Sanctions team. Know your rights. These are the clubs' Sanctions T&Cs manutd.com/en/clubsanctio… Remember, if you're eligible, you can't apply for away games whilst you've been restricted. Also, if you need support with the club upholding sanctions, you always have ISLO. You can email them at islo@imust.org.uk I've got too many DMs to deal with at the moment. Please read my posts for guidance.

@OhCheesesChrist @DaytrippingRed Looking like mine and my dads season ticket of 30+ years about to be lost, club absolute joke and can’t even give you a reason.

There seem to be a lot of people whose account restrictions are being upheld. I’ve only seen one that hasn’t been so far. All this comes with no real direction or confirmation on what the supporter has actually done. For anyone who can’t understand the reasoning due to insufficient information from the club and received an email telling them their sanction is being upheld, one of the next steps may be to raise a Subject Access Request (SAR). Under UK law, any organisation holding your personal data must provide a copy of that data upon request, free of charge, and usually within one calendar month. Crucially, "personal data" includes automated system logs, internal notes, telemetry data, and audit trails tied to your account. By forcing Manchester United to hand this over, you can bypass their vague customer service language and see the exact technical metrics (IP addresses, click rates, device IDs) that triggered their security flag. When filing a SAR during a ticketing dispute, you should not just ask for "all data." Be highly specific so they cannot delay their response by claiming the request is too broad. You should demand: - Ticketing Portal System Logs: All automated telemetry, access logs, user-agent data, and click-rate timestamps associated with your membership number between the specific investigation dates (March to July 12). - IP Address and Geolocation History: The complete list of IP addresses recorded by their servers logging into your account, alongside any internal flags raised regarding multiple locations. - Internal Communications and Notes: All internal emails, memos, CRM notes, or compliance review documentation mentioning your name or membership number. - The Specific Fraud/Bot Detection Criteria Applied: The exact technical reason your account was flagged (e.g., exceeding a certain number of page refreshes per minute, or concurrent logins from distinct IPs). Here is a template you can use for a Subject Access Request. You can email this directly to the club's Data Protection Officer or compliance team (usually dpo@manutd.co.uk or via their main customer service channel). ------ Subject: Formal Subject Access Request (UK GDPR) – Account Restriction Inquiry Dear Data Protection Officer, Re: Subject Access Request Name: [Your Name] Membership / Season Ticket Number: [Your Number] Email Associated with Account: [Your Email] I am writing to make a formal Subject Access Request pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. I recently received an email from the club’s ticketing compliance team stating that "sustained activity" on my account indicated a potential breach of terms, resulting in the temporary restriction of my account. The email failed to provide any specific technical data or evidence detailing what this activity entails. To ensure my right to fairness and transparency under the law, and to properly formulate my appeal, please provide me with copies of the following personal data held by the club regarding my account between March 1 and July 12: All digital access logs, telemetry data, server timestamps, page-refresh metrics, and user-agent records associated with logins to my account profile. The complete list of captured IP addresses and inferred geolocations used to access my account during this period. All internal communications, correspondence, memos, or system notes compiled by the ticketing, security, or compliance teams regarding my account or membership number. Any automated profiling or automated decision-making logic logs that directly triggered the flag and subsequent restriction on my account. As per ICO guidelines, I expect to receive this information without delay and at the latest within one calendar month of this request. If you require any standard identity verification to process this request, please contact me immediately via this email address. Yours sincerely, [Your Name] [Your Phone Number] ------ How to Leverage This in Your Appeal In your actual appeal email to appeals@manutd.co.uk (due by July 27), you should explicitly mention that you have submitted a SAR: "As the club has failed to outline the specific technical evidence behind these allegations, I have formally submitted a Subject Access Request (SAR) to the Data Protection Officer to obtain my account logs. Because the club’s deadline forces me to appeal before my legal data rights can be fulfilled, I expect the club to fully review my account profile manually and transparently provide the metrics they are relying on to justify this restriction."

@Jamie_Harrison6 @mattjohnson997 @OhCheesesChrist No luck on mine mate, one more chance

@mattjohnson997 @OhCheesesChrist Hi mate what time did you send your email on Wednesday still no response on mine.

@mattjohnson997 @red_byrne @OhCheesesChrist Did you get a response on ur appeal mate?

@red_byrne @OhCheesesChrist ‘Sustained activity’ that may have breached t&c. First of all what does that even mean and secondly I’ve not even done anything 🤷

A scattergun approach to sanctions has affected a significant number of #MUFC supporters today. At what point will the club realise it's playing with people's lives, emotions and mental wellbeing? Undoubtedly, some people may have broken the rules, but I also know of supporters who appear to have done absolutely nothing wrong and have still received emails. I'll post more once I've had chance to digest everything.

@CantonaSean @Jamie_Harrison6 @lavery_nic2774 @OhCheesesChrist Yh photo id, could be right

@Jamie_Harrison6 @HulmstonMax @lavery_nic2774 @OhCheesesChrist Have youse gotta send Id , could be a classic make up any excuse to do some dodgy ID check

@Jamie_Harrison6 @CantonaSean @lavery_nic2774 @OhCheesesChrist Literally mate, already accused me earlier last season of using a fake ticket 🤣🤣 bunch of jokers

@HulmstonMax @CantonaSean @lavery_nic2774 @OhCheesesChrist absolute joke I’ve got the same but makes no sense all I’ve done is use the refresh button to get aways on their shite website. Makes you wanna fuck it all off when they’ve got a cheek to say it’s impacting “genuine supporters”🤣🤣🤣

@Horse_Sam78 DM’d u mate

Sunderland away available. Links ready to send via WhatsApp. DM 🇾🇪

@DaytrippingRed Awful decision Even if I sell my ticket back to the club, they’ll list it for £66 even though I won’t get that same money back. So making money on my seat the greedy cunts

Manchester United have risen the price of a child’s ticket to attend Old Trafford in 3 years from £13 to £25 To a now SIXTY SIX pounds With zero consultation or discussion I refer the club to Sir Matt Busby’s words… You are a disgrace to this football club.

@CFCKing1 @racingtips Would be 34.82 for me with 10.50 stake

2 winners and 2nd place so far, if Milan Tino can do the job very nice win 🤝

@BetterCallKai Sent you a dm mate

x2 Newcastle away tickets available. Meet at ground tomorrow 📲🇾🇪 #mufc #mufctickets

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@ValueBetSpotter @alexliddle31 So close

🥲 Awful luck, but here’s something to cheer you up a tiny bit. Treat yourself to something nice for dinner mate. Appreciate the support, as always @alexliddle31. 💷 Right, one more? Keep them coming!

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@HGLbetting Just 2 more goals needed 🙏🙏🙏

@PurdyJanet777 @NUFCSpares @NSpares I’ll take mate

@nufcspares @NSpares Have one ticket for tomorrow Leazes Stand West L4 meet at ground. £41 FV NUFC fans only. DM me if interested

@Callum_Says @AndyRobsonTips That’s 3 cards or over mate

@AndyRobsonTips Coming in at 3.5/1 on B365 just now

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@BrianGaffney10 @NSpares I’ll take mate

1 tickets vs Chelsea for sale. Face Value. Gallowgate stand west corner @NSpares

@BradGalloway1 @NSpares I’ll take it mate

Got one u18 ticket for Chelsea today. Can meet in town. Face value @NSpares

@nickjamesjordan @jhuntly1892 @NUFCSpares @NSpares I’ll happily take the gallowgate one of you mate

@jhuntly1892 @NUFCSpares @NSpares I will have one to sell in the gallowgate if I can get the two

Got two spare adults available (sat together) for Chelsea game today in the Leazes corner just next to the platinum club @NUFCSpares @NSpares

@liamjones81 Still got it mate?