Hyperoptic

📢Good news! You can now contact Customer Support via online chat💬. From 3rd September 2025, we’ll no longer be providing support on X, for other ways to contact us please visit 👉hyperoptic.com/contact-us

@George9882509 We will be happy to assist with this. Please reach out to our team, via chat, phone or email, and we will be happy to help. hyperoptic.com/contact-us/

@neilforbessoul We're sorry to hear that. Please reach out to our customer service team, via chat, phone or email, so this can be looked into. hyperoptic.com/contact-us/

@Hyperoptic Is there a problem in E14? No internet again. Why am I paying for your top service, but get problems?

@KayoTheKing We could look into the issue at hand to provide you assistance, please reach out to us in DM so we can provide assistance.

@Hyperoptic 2 hours 45 minutes wasted out of my weekend, No one answered! 2 hours being number 1 apparently in the line (with an estimated 3 minutes)

@Hyperoptic Not one person answered my call been in position 1 for an hour with an estimated wait time of 3 minutes !!!!

@BeckyEvans3 We're truly sorry for the downtime you're experiencing. Feel free to get in touch with us over at 0333 332 1111, or through you online account via Chat support, and we will be happy to look into the issue and assist.

@Hyperoptic my internet in the building has been broken since last night no one knows what it going on? Your status says an engineer was on the way at 9am and no update since what is going ONNNNNN

@narniasworldd Let us see if there is something we can do about you equipment setup. Please get in touch with us on 0333 332 1111, or through our online Chat support, thank you.

@Hyperoptic hey im not happy with my installation, im a new customer and this is what i was told was one of my options. This is not safe.. i feel backed into picking between my room or kitchen my mum is disabled & older and i explained this to the engineer

@chrisszumilo Let's see if there is something we can do about you renewal to turn this experience around. Please get back to us on 0333 332 1111, or through our online Chat support, thank you.

@Hyperoptic is not interested in retaining customers. Zero flexibility or commitment from your side. I will be leaving you after 2 loyal years.

@colin_boyle_ We install our independent infrastructure so we can provide the service, we apologize if this didn't seem ideal for your setup.

Just cancelled switching to @Hyperoptic because they insisted on wanting to install a new fibre connection even though I already have a full fibre connection. This country is so wasteful - the renationalisation of basic infrastructure cannot come soon enough.

@_JoshBillings Hi! Looking at the time when you posted, seems you have tried using chat after its closing time. Monday to Friday, 9am–6pm

@Hyperoptic Would be great if it actually worked. Why is it so hard to do anything with Hyperoptic?!

📢Good news! You can now contact Customer Support via online chat💬. From 3rd September 2025, we’ll no longer be providing support on X, for other ways to contact us please visit 👉hyperoptic.com/contact-us

We are constantly working on delivering our full-fibre all across the UK, but it's still a challenge getting all areas rolled out. You can always reach out to us through online chat support by logging into your online MyAccount, or giving us a call at 0333 332 1111, for further assistance.

@Hyperoptic can’t provide broadband at my new address… but still want £120 to let me leave. Charging customers for YOUR failure to deliver a service is beyond a joke. Predatory, shameless, and disgusting.

@diygolf thank you for the nice shout out! we're always looking out for our customers.

I am moving to a new apartment my landlord has sold the apartment I’m in. I rang @Hyperoptic to sort out my Broadband contract, unfortunately they don’t cover my new address but have agreed there will be no early Termination fee. 👍👍 great service highly recommended

@youngpromise @premierleague We're truly sorry it's taking us longer to resolve this service outage affecting your area. Please send us a DM with your address details so we can look into it.

@Hyperoptic have ruined my weekend! Broadband has been down since Thursday! Silly me for thinking it would be fixed by the weekend for the first @premierleague fixtures. #hyperoptic #scamoptic

Watching #skint 4+1

@joec0123 we're truly sorry for the downtime you're experiencing, feel free to reach out to us via DM so we can look into this and provide further updates.

@rachelm48541132 Sorry to hear that. We can see that you already sent us a DM. We will look into this, and get back to you ASAP.

@hrukoko You're welcome!

@Hyperoptic @Hyperoptic thank you for your help.

Hey @Hyperoptic,whenever I activate the static IP address,my internet drops.I've had 4 useless tech support calls,full of promises to help,but each time I see that no one has even tried to do.3rd week in a row.Why are you ignoring me? What do I have to do to get your attention?

@Sonia19020057 Sorry to hear that, Sonia. Please DM us your full address so this can be looked into.

@Hyperoptic Sorry not reliable!! We've had no Internet since 4pm last evening and everytime we call we get a vague answer!!! Can anybody help!

Make the switch to Hyperoptic before 7th July for a chance to win a Nintendo Switch 2 🎮 Go to hyperoptic.com ...and get yourself a hyper reliable, hyper fast #broadband connection today. It's hyper easy to switch. What are you waiting for? #Switch2 #Competition #Mario #Nintendo #Gamers #Streamers #Prize #IYC

@_mich_alice_ We will be happy to check this for you. Please just send us your full address via DM.

@Hyperoptic any update on issues with connection in L20 area, it's been down since last night and we need the connection for work

@_manurequelme We would need to check your account to further investigate, so feel free to shoot us a DM with your address details.

When we called them, they said the address is in outage and they would keep us updated by SMS. We didn't receive any SMS updates, and also we don't have any information on when the internet is going to be back on.

What is going on with @Hyperoptic on NW2? They scheduled maintenance on August 13th. The internet went down for a few hours. At 6 AM, the internet came back on, but it was terrible, dropping all the time. Then, at 6 PM, we lost the signal, and they haven't fixed it yet.

@SimpleAcco55069 We're glad to hear it's back, thank you for your patience during the downtime!

@Hyperoptic it's now been fixed, thank you!