IDI Billing Solutions

What does it take to scale #Broadband without added friction? Our latest article explores why smart #BSS/#OSS implementation matters for reducing risk, accelerating time to value, and supporting growth. Find out why #implementation strategy matters: idibilling.com/resources/blog…

#CustomerFeedback helps shape what comes next. Carmen DeFeo, VP of Customer Relations, shares how customer input influences product conversations, roadmap priorities, and new customer-facing initiatives. Hear more from Carmen in his full interview: youtu.be/rK_YY8e6XaA?si…

IDI’s 2026 #UserConference is bringing together insight, real-world #modernization stories, and stronger industry connections as we celebrate 30 years. See 5 reasons this year’s event stands out: idibilling.com/resources/blog… #CommunicationsIndustry #BuildingABetterExperience

When your team is constantly working around an old #Billing platform, that's usually a sign something has to change. If manual work, slow launches, and billing errors keep growing, it may be time to rethink your #BSS and #OSS. Read the full article here: idibilling.com/resources/blog…

This month’s #EmployeeSpotlight features Ken Capperell, Software Quality Lead at IDI. 🌟 Ken plays a critical role in ensuring our software performs exactly as it should, and we're lucky to have him on the team! Get to know Ken in this month’s spotlight! #TeamIDI

#Fiber expansion is accelerating across #ruralmarkets. But building the network is only half the challenge. Our latest article explores how longtime IDI customer @viaero scaled operations alongside #fibergrowth. Read the full story: idibilling.com/resources/blog…

The right tools keep every field visit on track. IDI’s #FSM automates scheduling, optimizes routes, and connects your #BSS and #OSS so teams work smarter and customers stay informed. Learn more: #field-service-management" target="_blank" rel="nofollow noopener">idibilling.com/solutions/deli… #Broadband #OperationalEfficiency #CustomerExperience

Proud to share that IDI earned Silver in the BSS/OSS category at the 2026 #MeritAwards Telecom & Wireless Awards. Grateful to our customers, partners, and team for driving real impact across #BSS #OSS and customer engagement. #AwardWinner #BuildingABetterExperience

MetroConnect 2026 did not disappoint! Great conversations, great energy, and a ton of inspiration for what’s ahead in broadband and fiber. Always proud to represent IDI and connect with so many amazing partners and industry leaders. #MetroConnect2026 #IDI #BroadbandGrowth

Don’t let systems slow your products down. A unified #ProductCatalog keeps offerings centralized so teams move faster, reduce manual work, and stay aligned across #Billing and #OSS. Launch faster. Scale easier. Learn more: idibilling.com/solutions/desi…

As operations grow, rigid processes create friction. With the right #Workflow foundation, teams can adapt processes, keep moving, and support change without constant manual steps. See how flexible #WorkflowAutomation supports #OperationalEfficiency here: #workflow" target="_blank" rel="nofollow noopener">idibilling.com/solutions/deli…

Network #modernization is accelerating. Operations need to keep pace. As #2G and #3G sunset and #5G adoption grows, legacy #BSS and #OSS systems are harder to justify and harder to work around. Learn why modernization can’t stop at the network here: idibilling.com/resources/blog…

The countdown is on... #MetroConnectUSA is almost here. Don’t miss the chance to meet with the IDI team. Ron Whaley, Steve Smithwick, and Susan King will be onsite and ready to connect. Set up time to meet and see how IDI is powering the next wave of #broadband growth!

What an unforgettable night! We celebrated 30 incredible years of IDI with an amazing live band, nonstop dancing, and a walk down memory lane through IDI’s history. Here’s to the people, the passion, and the next 30 years of growth and innovation! 📷 #IDI30

How long does it take to activate a new service? If it depends on manual steps, it’s time to modernize #Provisioning. IDI automates lifecycle workflows across #BSS and #OSS so #Broadband providers can scale with less friction. Learn more: #provisioning" target="_blank" rel="nofollow noopener">idibilling.com/solutions/deli…

Rural #FiberBroadband coverage is nearing 50%, and #BEAD funding is accelerating builds. But once the network goes live, can your systems keep up? Scaling with small teams and lean budgets requires a different operational strategy. Read more: idibilling.com/resources/blog…

We’re heading back to #MetroConnectUSA 2026! If you’ll be there, connect with Ron Whaley, Steve Smithwick, and Susan King to talk about how IDI is helping providers support the next wave of broadband growth. #Broadband #BSS #OSS #BuildingABetterExperience #MetroConnect

🎉 30 years of IDI 🎉 Since 1996, IDI has grown alongside providers, adapting through change, building lasting partnerships, & staying focused on what comes next. We’re proud of how far we’ve come and excited to keep building for the future: idibilling.com/resources/blog…

Meet us at #MetroConnectUSA 2026. Team IDI is heading to Fort Lauderdale this month to connect with leaders building & scaling #Broadband across the US. Ron Whaley, Steve Smithwick, and Susan King will be onsite. Let’s talk #BroadbandGrowth, #DigitalInfrastructure #BSS & #OSS.

Every provider has different goals. Strong #implementations start with discovery. Deb Tellstone shares how deep-dive discovery aligns #ServiceProviders, timelines, and responsibilities from day one to set projects up for success. More from Deb here: youtu.be/n70GTGflDMg?si…