IG Client Help

@simonj19834 Our IT team is actively working to resolve the issue as a priority. Once resolved, please contact our support team if you'd like us to review your situation—they'll be happy to assist further. Thank you for your patience and understanding.

@IGcom @IGClientHelp #IG down since market open - unable to buy/sell ANY share on their platform - no communication from them to their clients either - poor show indeed

@ShareSpeculator Hi, we’re not currently seeing any known issues, and L2 Dealer should be working as normal. Could you try logging in again or reinstall and let us know how it goes?

Has anyone managed to log into IG L2Dealer this morning? I get the "Your Connection was unexpectedly terminated" message when trying to connect. @IGClientHelp

@travelsofalan Sorry about the delay . We know that’s frustrating. Account approvals can take longer if extra checks are needed. If it’s still pending, please DM us your account ID and we’ll check it for you.

@IGClientHelp why does it take so long to open a account ? Pending over 48 hours with IBKR applied/processed and able to trade in 2 hours

@CamTortola97 Thank you for bringing this to our attention. We're aware of the issue (INC1094627) and our technical team is working to resolve it. In the meantime, please try a different browser or clear your cache and cookies. We appreciate your patience and apologize for the inconvenience.

@IGClientHelp Issue with platform?

@Joseph302722271 @IGAus Sorry to hear you're experiencing this issue. Are you still seeing the problem? If so, please DM us your account ID so we can look into it and help resolve it for you.

@IGAus 🆘What’s the problem with the system? There’s no any information on my account, I try the platform but no any info ???

The #ASX200 had a solid week, closing just shy of its all-time high on the back of strong results from #CBA, #ANZ and #Westpac. US markets pulled back on AI concerns and a hotter-than-expected jobs report. Key events next week include Australian jobs data, inflation prints from the US, Japan and UK, plus the delayed US Q1 GDP release after the 43-day shutdown. Big week for Aussie earnings with #A2Milk, #JBHiFi, #BHP, #Seek, #Santos, #NAB and #RioTinto reporting. Get the full breakdown 👉 bit.ly/4bOBj5e General advice only. All trading involves risk.

🚨Reminder🚨There will be a few changes to our market opening/closing hours over the upcoming President's Day. You can have a look at a full list of affected markets here: bit.ly/4tpMec5 @IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

🚨There will be a few changes to our market opening/closing hours over the upcoming President's Day. You can have a look at a full list of affected markets here: bit.ly/4rG7okh @IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

@soulMiner1 Sorry about the long wait, we know that’s frustrating. We’re experiencing higher-than-usual demand, which is affecting response times. If you’re still looking for assistance, please DM us your account ID and a brief summary of the issue, and we’ll help you as soon as possible.

@IGClientHelp I have been trying to contact IG UK for nearly 3 hours. i cannot get anyone to answer the phones or contact me in any other way.

@whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

@IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

@iamspaceteeth Hi there. We are sorry about that. Please DM us your account ID and a brief summary of the issue, and we’ll help get it picked up by the right team.

@IGClientHelp hi there. encountering problems with the Dutch helpdesk (nobody answering for weeks) do you maybe have a contact that can help me further. thank you.

🚨Reminder🚨There will be a few changes to our market opening/closing hours over the upcoming Martin Luther King Day. You can have a look at a full list of affected markets here: bit.ly/48Dw5XZ

🚨There will be a few changes to our market opening/closing hours over the upcoming Martin Luther King Day. You can have a look at a full list of affected markets here: bit.ly/48Dw5XZ @IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

@bro6772 @IGcom @IGAus @IG_Singapore @IGInternational @IGSouthAfrica @IGBank We’ll DM you shortly to help secure your account and guide you through the next steps, including getting support from the right team. Once we connect in DM, we can also share the appropriate UK support contact details and make sure your account is protected.

@IGClientHelp @IGcom @IGAus @IG_Singapore @IGInternational @IGSouthAfrica @IGBank I've lost access to my ig account and my ig account email so can't reset my password. Account number is BVBTJ. Please can you provide assistance asap and freeze my account and confirm my balance. What's the UK technical support number? My account is at serious risk

🚨Upcoming Market Schedule Changes🚨 ⏰There will be some changes to our opening hours over the Christmas and New Year period. You can find the full list of affected markets below. 🔗: bit.ly/4oQk7Pz @IGcom @IGAus @IG_Singapore @IGInternational @IGSouthAfrica @IGBank

🚨Reminder🚨 ⏰There will be some changes to our opening hours over the Christmas and New Year period. You can find the full list of affected markets below. 🔗: bit.ly/4oQk7Pz @IGcom @IGAus @IG_Singapore @IGInternational @IGSouthAfrica @IGBank

🚨Reminder🚨There will be a few changes to our opening/closing hours over the upcoming Thanksgiving and Black Friday. You can have a look at a full list of affected markets here: bit.ly/3LCiOpF @IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

🚨There will be a few changes to our opening/closing hours over the upcoming Thanksgiving and Black Friday. You can have a look at a full list of affected markets here: bit.ly/43rhOKi @IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

@flounders912 Sorry to hear about this. If you are still experiencing the issue, please DM your account ID so we can take a look and assist you with the verification.

@IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

@ScropFx The wide bid-ask spread was due to a platform disruption causing stale prices on 24-hour US stocks. We're working to fix it. We apologize for the inconvenience and appreciate your patience. Incident: INC0938086.

@IGClientHelp Hello, why is your bid-ask on UUUU so wide even though pre-market quotes are already in?