IRIS Software Group

@ProMufflerBrake @thomsonreuters Hi, not sure if this is a message to us, but if we can help please send us a DM with your name and company and we'll be happy to help.

@thomsonreuters is the world's worst #payroll company. Been trying for two weeks to contact someone, left tons of messages. Still nothing. Can someone on your social media team please message me back? #MyPaySolutions @IRISSoftwareGrp #crooks

@charliecarne Hi @charliecarne sorry that you have been getting error messages. Are you still having issues?

@IRISSoftwareGrp is IRIS Elements not working today? I keep getting error messages: "Failed to load client data."

@buffy1701 Hi there, thank you for reaching out to us. We understand how disruptive this has been and we're sorry for the impact this has had. We'd like to look into this for you, please send us a DM with your details so we can ensure this is escalated correctly. - Thanks, MP

@IRISSoftwareGrp IRIS migration to EOTG has been nothing short of disastrous. 3 weeks of my time spent so far with zero solutions. Are W2s going to be provided on time and most importantly, will they be accurate? The data we can see is not. Release a public statement!!

@isme_ie Hi there, thank you for reaching out to us. please could you DM us with your contact details and business details and we will escalate with the right team to get you further support. - Thanks, MP

Hey @IRISSoftwareGrp Are you experiencing IT difficulties? Several messages through your PayCheck Portal and still no sign of December payroll? Can we help?

@kpribyl7 Hi Kevin, thank you for your patience. We have now responded to your message, please could you reply with your contact and business details and we will escalate further for support. - Thanks, MP

@IRISSoftwareGrp Hi - I have reached out to you as requested and have heard nothing. Been on hold for well over 10 hours and have heard NOTHING. Cannot get ahold of anyone. No responses from anyone.

Hey @IRISSoftwareGrp what is going on with your customer service and payroll applications? Cannot reach anyone in the company, have been on hold for nearly 3 hours at this rate, no emails back from our contacts there. Our employees would like to get paid!

@kaisha Hi Kaisha, thank you for reaching out and I'm sorry you're having trouble getting through to our teams. Please DM us with your contact details and any more information about the issues you're facing, and I'll chase our team for an update for you. - Thanks, MP

@IRISSoftwareGrp /MyPaySolutions has become a joke. great for 12 years and now, since august, you can't even talk to customer service after a week of trying. anyone have a better payroll company recommendation?

@MRAssociates3 Hi, thank you for reaching out to us and I'm sorry you're experiencing this issue! Please DM us with your contact and business details, and any more information, and we will raise to the relevant team to get you further support. - Thanks, MP

@IRISSoftwareGrp Hi Iris we have been customers for 30+ years but for some reason didn’t receive our latest bill and the software says the licence has expired. Can’t get a straight answer or support from your staff and Xmas will soon be upon us. Help!!!

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@Reido4887 Hi Martyn, thank you for reaching out. Please DM us with some more information including which solution you're using, your business and contact information, and we'll pass this along to the relevant team to support you further. - Thanks, Millie

@IRISSoftwareGrp can you enlighten me on how i get in contact with you? live chat is non existent, its impossible to find an email address that will actually help. its inconvenient to sit on the phone, how else can we get in contact about a disappearing client list?

@sliffematters Hi, we're really sorry you've had a negative experience with us - we strive to deliver quality service to all our customers & we understand the frustration it causes when we miss the mark. Please DM us with your contact details, & we can escalate with the right team. - Thanks, MP

@IRISSoftwareGrp Your IT leadership and customer service department supervision for MyPay Solutions/Thomas Reuters is in desperate need of an overhaul - in systems and personnel management. I can't tell you how much valuable time I've heard and seen my boss waste trying to get a hold of someone, via phone and email. Today, he was on hold for 25 minutes and 28 minutes. He's also spent the last several months chasing payroll to make sure it is processed, readying his company checkbook and pen because he wasn't sure if your $3B+ global "software engineering competencies" would come through. He's been sitting on hold with a cringy AI telling him his call is important to you every 10 seconds. Jason Dies, Gus Malezis, Rachel Wilcock, Shanna Milford, Jairam Padmanabhan, Paul Stevens - your company is failing at the customer level, using software migration and short-staffed operations as an excuse for abysmally poor service. You are putting them in that position! So happy to see you're enjoying your trade shows and media blitzes while Karen in Grand Rapids, Michigan, struggles to get through her workload. Whatever she's making - you don't pay her enough! Shape up! @WSJ @LGP_LP @HgCapitalTrust @nytimes @BBCNews @Forbes @BBCLondonNews @LinkedIn @WIRED

We’ve launched a series of expert #SME toolkits designed to help small business owners power up productivity. 🚀 Our next toolkit provides a guide to building an employee communications strategy that actually works for you 👉 bit.ly/3JBk6R4 #Leadership

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📢 Calling all #SME owners – it’s time to get fit. 🏋️ Our latest guide provides an all-in-one #HR and #Payroll training plan, designed to get your business in shape & help you tackle common people management hurdles you may run into. 🏃 Download today 👉 bit.ly/4qIAKyL

Big changes are on the horizon for #LeaseAccounting, affecting 3.4 million UK businesses with major changes to #FinancialReporting. Getting ready in 2025 is key to a smooth transition. Read our article in the CFO to find out how to prepare 👉 bit.ly/43NOq1B #FRS102

Agency costs reduced as Irwell Valley Homes embraces IRIS Recruitment. 🏘️ ✅ 60-80 seamless hires annually ✅ Lower agency costs through automation ✅ Outstanding onboarding experiences ✅ Reliable support Learn more: bit.ly/46X0vSX #TestimonialTuesday #Recruitment

How Angel Trains reduced payroll from weeks to days with IRIS Payroll Services. 🚆 ✅ Payroll time slashed from 2-3 weeks to 4 days ✅ Real-time access & full visibility ✅ Automated HR integration Learn more: bit.ly/3KLHag2 #TestimonialTuesday #Payroll

The #MTD deadline is just six-months away, but most #Accountants aren't ready. ⚠️ Our research reveals a significant gap in awareness & action, with 29% of accountants failing to start preparing their clients for mandatory changes. Learn more here 👉 bit.ly/4nSZkv9

@McT3rry Hi Terry, thank you for reaching out and for your patience. The system should be working as normal for you now, but if you have any further issues please feel free to reach out again. - Thanks, MP

@IRISSoftwareGrp Good evening, guys, currently the my epay window log in window says its offline for maintenance. Can you say how long this will be for please?

We've proudly partnered with Telleroo to deliver Faster Payments - a reliable, efficient, & secure way for modern businesses to manage #Payroll. 💸 To learn more about this #Partnership, click here: bit.ly/4q1Jboq