Impact Call Centre

Improving #CustomerSatisfaction is an effective way to earn & maintain long-term #CustomerLoyalty. We explore how to improve customer satisfaction through implementing proven strategies & processes > impactcallcentre.co.uk/blog/how-to-im… #OutsourcingCustomerService #OutsourcedCallCentre

#SalesProspecting can be a challenging aspect of sales. It requires a specific skillset, exceptional knowledge and an empathetic approach. We explore the key benefits of sales prospecting and share our tips > impactcallcentre.co.uk/blog/successfu… #OutsourcedSales #OutsourcedCallCentre

#CallCentre quality monitoring is key to ensuring that you consistently deliver a high level of service. We explore how to implement #QualityMonitoring successfully so it can support the consistent delivery of world-class service in our latest article > impactcallcentre.co.uk/blog/how-to-co…

Artificial intelligence (#AI) is set to play an ever-greater role in #CustomerService. We outline how AI can be used intelligently to enhance customer service, its limitations and our view as to how its use may develop in the future > impactcallcentre.co.uk/blog/ai-in-cus… #AIInCustomerService

Outsourcing your sales calls provides an opportunity to increase the effectiveness of interactions in a cost-effective way. We outline why it’s worth #OutsourcingSales, attributes of a great #OutsourcedSales call centre & metrics for measuring success > impactcallcentre.co.uk/blog/call-cent…

#AI is developing at pace and is playing an increasing role in businesses across many sectors. We explore a number of AI technology solutions and assess how each one can help a call centre deliver efficient operations & excellent service > impactcallcentre.co.uk/blog/ai-in-cal… #AIInCallCentres

Improving call handling efficiency has the potential to significantly enhance the effectiveness of your #CallCentre. We explore a number of ways that your business can improve #CallHandling efficiency in our latest blog article > impactcallcentre.co.uk/blog/how-to-im… #OutsourcedCallCentre

Re-engaging existing customers helps to increase revenue without incurring significant new customer acquisition costs. We explore how to re-engage customers with #OutboundSales in our blog article > impactcallcentre.co.uk/blog/re-engage… #SalesOutsourcing #ContinuityProgrammes #WinBackCampaigns

Great communication plays an important role in every great #CustomerServiceExperience. Discover 9 ways to maintain great communication in #CustomerService in our latest blog article > impactcallcentre.co.uk/blog/maintain-… #CustomerCommunication #CustomerServiceOutsourcing

eCommerce businesses are unique and the challenges they face are often focused on delivering great service to their customers. We explore why eCommerce businesses decide to outsource their call centre > impactcallcentre.co.uk/blog/why-ecomm… #eCommerceCallCentre #eCommerceCallCentreOutsourcing

#CallCentres play a key role in the delivery of great #CustomerService. Discover what you should be looking for in terms of good call centre customer service and the qualities of a great customer service outsourcing partnership > impactcallcentre.co.uk/blog/importanc…

Delivering a great #CustomerExperience is critical to every business that seeks to retain existing customers and attract new ones. Discover six things that consumers expect in a great customer experience > impactcallcentre.co.uk/blog/consumers… #CustomerService #CustomerServiceOutsourcing

Inbound and outbound are two very different types of call centre, each with its own characteristics and service approach. Discover the key differences between #InboundSales and #OutboundSales call centres in our latest blog article > impactcallcentre.co.uk/blog/inbound-v… #CallCentreOutsourcing

Improving #CustomerService is an effective way to not only delight existing customers but also to attract new customers. We discuss the the most effective ways to improve customer service in our latest blog > impactcallcentre.co.uk/blog/how-to-im… #CustomerServiceOutsourcing #CallCentre

#CustomerRetention is key to the on-going success of every business. We explore why customer retention is important, the key strategies for retaining your customers and how an #OutsourcedCallCentre can help your business >impactcallcentre.co.uk/blog/understan… #OutboundCallCentre #OutboundSales

Impact helped Storelink develop an award-winning business and take an impressive 36,000 orders from retailers, which are worth a total of £1.9m. The #OutboundSales campaign was an outstanding success. Find out how our #OutboundCallCentre helped Storelink > impactcallcentre.co.uk/case-study/sto…

We helped Glossybox with a win-back focused #OutboundSales campaign to resecure subscriptions from customers with lapsed subscriptions. Discover how our outbound sales team delivered excellent win-back results > impactcallcentre.co.uk/case-study/glo… #OutboundCallCentre #UKCallCentre

Impact’s #InboundSales teams handle Nostalgia’s inbound sales calls. During over 12 years of successful partnership, our inbound team have improved #Sales training, reduced call handling time, and handled high volumes of calls > impactcallcentre.co.uk/case-study/nos… #SalesOutsourcing

Impact supported Welcome Family, an established Devon holiday park as their #OutsourcedCallCentre partner. We expertly managed new bookings alongside pre and post booking enquiries for their valued customers > impactcallcentre.co.uk/case-study/wel… #InboundSales #CustomerService

Delivering world-class customer service is key to the success of every company. We supported Letterbox with #InboundSales and #CustomerService, so their directory delivery operations are seamless. Find out more by reading our case study > impactcallcentre.co.uk/case-study/let… #UKCallCentre