The Institute of Customer Service

Today the law changes to further protect public-facing workers, inc those in customer service roles. Thanks @Matt_VickersMP for your support of the aims of our #servicewithrespect campaign

Register here (members only): instituteofcustomerservice.com/e/agm-26/

Join us at our AGM to hear how we’ve been supporting you, engage with our team & contribute to shaping the future of The Institute. ✅ Connect with members ✅ Get updates on The Institute's performance ✅ Exercise your right to vote & make your voice heard ✅ Share your feedback

@laithwaites See all upcoming events: instituteofcustomerservice.com/events/

A huge thank you to @laithwaites for hosting our recent Member Experience Day 🍷From behind-the-scenes insights to inspiring discussions on CX and service excellence, it was a fantastic morning with our members. Missed this one? More Member Experience Days coming soon…

Find out more: instituteofcustomerservice.com/e/svc-180526/

Our upcoming 'Understanding & Supporting Vulnerable Customers' workshop helps professionals build confidence in recognising vulnerability & responding in a way that is both consistent and appropriate. 📅 1 Jul, 14:00 – 16:30 👥 Members only Book your place below 👇

@AutoWindscreens instituteofcustomerservice.com/e/h2h-james-ma…

Our H2H series returns with our CEO Jo Causon and James MacBeth, MD of @AutoWindscreens, discussing innovation, operational performance and the future of customer service and how businesses can balance continuous improvement with long-term value creation. Register below 👇

Book your place here: instituteofcustomerservice.com/events/annual-…

📣 Super Early Bird pricing for our #ICSConf27 ends this week! Looking to stay ahead in an increasingly uncertain business environment? Join leaders from across sectors for a day of insight, inspiration & practical discussion on the future of service, leadership & #cx 👇

Read the full article here: instituteofcustomerservice.com/high-performan…

In a fragmented world, organisations that stay focused on #cx will be best placed to build trust, resilience & sustainable growth. Choice only creates value when delivering better outcomes for customers - consistency, clarity & service excellence will remain key differentiators.

@AskNationwide @Specsavers @marksandspencer Register here (members only): instituteofcustomerservice.com/e/agm-26/

Join fellow members at our AGM & Members’ Meeting to hear about our future direction, connect with peers and hear our UKCSI panel of senior leaders from @AskNationwide, @Specsavers, @marksandspencer and Vanquis on delivering service excellence in a changing environment 👇

@synertec_uk Find out more about ServiceMark accreditation: instituteofcustomerservice.com/standards-accr…

Well done to @synertec_uk on recently achieving ServiceMark, a nationally recognised accreditation that demonstrates an organisation’s dedication to continual improvement, employee engagement & outstanding #cx - all underpinned by direct customer and employee feedback 👏

@ElectricityNW Hear from all the winners: instituteofcustomerservice.com/events/uk-cust…

The #UKCSA26 continue to recognise organisations raising the bar for customer service excellence. Congratulations to Stephanie Trubshaw, Chief Operating Officer @ElectricityNW, winner of the Customer Service Strategic Leadership Award! Hear from winners 👇

@LivingWageUK Register here: instituteofcustomerservice.com/e/h2h-katherin…

In our upcoming Head to Head, Jo Causon & Katherine Chapman (@LivingWageUK) will discuss responsible business, fair pay & inclusive workplaces. Under her leadership, the Foundation has accredited 14k+ employers and introduced initiatives such as Living Hours & Living Pension.