@elconejousa Hello, Carlos. We're sorry to hear you had a bad experience with us. Please send us a DM with more details as well as your reservation information, so we can investigate this for you.
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InterContinental by IHG
16.6K posts
InterContinental by IHG
@InterConHotels
The first global luxury hotel brand, pioneering international travel for 75 years. Explore the #InterContinentalLife.
Worldwide Katılım Haziran 2009
25 Takip Edilen136K Takipçiler
@InterConHotels @IHGOneRewards you guys have some very rude people working on your customer services...never have I experienced such a disrespect being a loyal customer who stays in your hotels every other week during the year...I think it maybe time to move to @HamptonByHilton
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@AbdallahAlamil كل الشكر لكم على هذه الكلمات الكريمة. نُقدّر مشاركتكم، وسننقل رسالتكم إلى إدارة الفندق.
العربية
Imagine being the most relaxed you've ever been.
📍 InterContinental Bandung Dago Pakar
📸: ini_fachri
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@kisstheringss Hi, there. Could you send us a direct message with your reservation details and contact info so we can look into this for you? x.com/messages/compo…
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@InterConHotels Have a reservation for next week that has been impossible to cancel over the last month of trying.. IHG gets an error (same error I am getting) and when I call the hotel they do not show a reservation. The amount of effort and time to cancel a hotel room is wild
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@jamesmalachyrya Hi, Jim. We apologize for any misunderstanding. We are requesting the same information to assist with the folio issue as well as with making any account changes. Please be advised that the requested information is important for your own privacy and account security.
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@InterConHotels Perfectly willing to close the account but uncooperative to provide a folio!!! Fair enough!
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@InterConHotels How can I get my folio? Blank responses from the website obviously isn't helpful
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@jamesmalachyrya In order to process this request, please send us a private message with your account details and contact information. Thank you.
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@InterConHotels Sorry to bother you with "MY" problems. It sounds like you have too many customers. What do you need from me to delete my account? With this level of service you certainly don't need my business. I'll tell my employer that you refuse to supply a folio.
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We understand your frustration. However, at the moment, there are no known issues with the website. If you are still facing issues with accessing your folio, please try clearing your cache/cookies or using another browser to see if it will work. If this does not fix the issue, please consider sending us the account details via private message as previously requested. Thank you for your understanding.
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@jamesmalachyrya For safety and privacy reasons, we request these details to verify the correct reservation and troubleshoot the technical issues you are facing while using the website.
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@InterConHotels Are you trying to be difficult after your web site didn't work? Any reason the confirmation number isn't enough? Why do you need all of this?
Full Name on the reservation:
IHG One Rewards number:
Hotel name and location:
Email Address and phone number
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@jamesmalachyrya Hi, Jim. We appreciate you following up. We have responded to your direct message requesting more information, and we are awaiting those details before we can check this for you.
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@InterConHotels I guess this is the first you are hearing of this issue???
How long does it take to get a response?
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@Danimakeup Hello, Daniela. Can you send us a DM on Instagram ihg.co/6017BD0GQP or Facebook ihg.co/6010BD0GQr so we can look into this? x.com/messages/compo…
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@InterConHotels Twice you have closed my Ambassador account for ‘fraud’ causing problems with my bookings! There is no reason for this and I am always having to call customer service.
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@hopkins_p Thank you, Peter. We have received and responded to your message. We'll keep all communications there to avoid any confusion.
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@InterConHotels Thank you, I have sent a DM on your instagram page with a copy of email I sent to Malta on Sunday
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@InterConHotels hello - I’ve emailed your Malta hotel 4 times about an unauthorised EUR1000 taken on my card with no response - can you help please? Thanks
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We understand how you feel and would like to take a closer look at this. However, to do so properly, we would require several more details from you. To protect your privacy and security, communicating such details through private messaging is the best way. We hope you understand, and should you change your mind, we look forward to receiving your DM.
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@DDTTZI0 Thank you for raising this concern. Please send us a DM with details about your experience so we can look into this. x.com/messages/compo…
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@tpayne1977 Hello, Tim. Can you send us a DM on Instagram ihg.co/6019BDe0eh or Facebook ihg.co/6010BDe056 so we can look into this? x.com/messages/compo…
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@GodsIdiotAbroad We'd like to look into this. Can you send us a DM? x.com/messages/compo…
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@Chime @InterConHotels you guys going to be releasing my 💰you are holding & anytime soon?! This is a ridiculous+probably illegal-practice. I was double charged immediately.. you should be able to release that 💰just as fast! How much 💰 do u make off this practice?! @SenateGOP
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@anaesthetistSB We understand. No need to click the link, please go to Facebook Messenger or Instagram and DM us from there.
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@anaesthetistSB Hi Samantha, we'd like to look into this. Can you send us a DM on Instagram ihg.co/6019BDB2wX or Facebook ihg.co/6010BDB2wk?
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@jenazbananaz We're very sorry to hear about this, Jena. Please know that we take this concern seriously. Can you share more details about your experience via PM, including the full name on the reservation, confirmation number, stay dates, and contact info? x.com/messages/compo…
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@InterConHotels your customer service is atrocious! I was a loyal member until this incident #CrackpipeRoom @ the Blount Island Holiday Inn Express. The room wasn't safe for occupation, nor was it clean! No recompense was made- personnel blatantly lied to you about everything.
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@mcibellis Nothing like relaxing in cool, refreshing waters.
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