Interflora UK & Ireland

@TracyJo86701275 Hi there Tracy, I have now responded and I do apologise that you have had to do that. I only meant to use them if you could, and we would have responded to your email if you have sent one in. I hope we can get it resolved for you now. Jasmine

@InterfloraUK I have sent a message on Facebook. Really don't think it's ok that I have had to download 2 social media apps in order to get a response from you.

@InterfloraUK Terrible customer service. Made order for delivery to USA mother's day but only informed after ordering that it will arrive a day late on Monday. Messaging service has no one available to help, email will be replied to "in 48 hours". I feel like I have been scammed.

@TracyJo86701275 Hi Tracy, if you have sent in an email our team will get back to you very shortly. As you cannot DM me here, is there anyway you can DM me on Instagram or Facebook? We can then talk directly there instead rather than publicly here as I need some more details from you. Jasmine

@InterfloraUK I did already send an email. It's said no response for 48 hours. This is why your customer service is dreadful

@TracyJo86701275 Hi Tracy, please send us an email at hello@interflora.co.uk or fill in our webform at help.interflora.co.uk/hc/en-gb and we will assist as much as we can. Please provide as many details as possible. Thank you, Jasmine

@InterfloraUK I cant DM at moment. Email me: order IN50658818901

@aditi_0201 @anujalunkadjos1 Good Morning, if you still require some assistance with this, please send us a DM with your order number, email used at checkout and the billing address postcode and we can look into this further for you. Jasmine

@anujalunkadjos1 Havee had an extremely DISAPPOINTING & TERRIBLE experience with Interflora. Y’all have mess up an order, havent bothered telling me that it wont be getting delivered & nor have had the decency to compensate for the distress/inconvenience. expect much better

@shyamlohana @interfloraindia Good Morning Shyam, I am really sorry to hear this. Please send us a DM with your order number, whether it was placed with Interflora UK or Interflora India and the email used at checkout. We can then take a look into it for you. Jasmine

Ordered flowers frm Interflora becoz they promise 90-min delivery.Since the order didn’t get delivered after 4hrs, I had to ask for it to be cancelled.Horrid experience. To make matters worse, the refund is still pending. Customers deserve better accountability. @interfloraindia

@aditi_0201 @anujalunkadjos1 Hi there! We are sorry to hear this. Please could you DM us with your order number, email address and billing postcode so that we can look into this further for you. Thank you, Eloise 💐

@chopraraghav Thank you for responding, Raghav. I completely understand. Please do not hesitate to contact us if you ever require our assistance. Kerry💐

@InterfloraUK Hi Kerry. I have deleted the post. I was posting this to the India page. Not sure how it ended up here!

@oblivion6 Hi Mark, I've replied to your DM requesting more order details. Katy

@InterfloraUK hi dropped a dm over a poor order but no reply

@MichaelGDeveney That will keep your details private

@InterfloraUK can you please confirm order IN50649699801 was delivered yesterday? I was promised confirmation but have not received anything!

@MichaelGDeveney Hi Michael. You have sent your reply on a putbllic post, I would like to suggest it is removed and you send a Direct message.

@MichaelGDeveney You're welcome, thank you for taking my call. In the meantime, I would recommend deleting your details given as they are public. Thanks, Beth

@InterfloraUK can you please confirm order IN50649699801 was delivered today? Thank you

@MichaelGDeveney Thank you, please can you DM me your email and delivery address, for Data Protection? Thank you, Beth

@InterfloraUK Beth: order IN50649699801

@martin_youldon Hi Martin, if you steel need help with your order please drop me a DM with your order number, delivery address and recipient name, thank you. Julie

@InterfloraUK I placed two orders last night both to same address, one has arrived & no sign of the other! Can’t track it either, how do check status of missing order

@martin_youldon Hi Martin, I can do this for you. Please PM your order number, delivery address and recipient name? Katy

@Shandy7575 Hi Shandy! I am very sorry to hear this. Please could you DM us with your full name, order number and email address so that we can assist further. Thank you, Eloise 💐

@LouisaCott32637 Hi Louisa. We are very sorry to hear of your experience on this occasion, and would like to assist further with your complaint via DM, if you'd be able to contact us with the requested details. Thank you, Eloise 💐

@InterfloraUK Leaving me a £100 out of pocket. Also, I only received an email for the one purchase, when I made two separate ones

@InterfloraUK I am appalled by your service. It was two of my colleagues last day at work today, and school finished at 12:30 and the flowers haven’t arrived from me. I’ll be asking for my £49 x 2 refund