Interior Define

@smith_michalene We are sorry for the terrible feeling caused by the delay. Please know our team is working to bring our delivery & customer experience response times back to normal. If you have reached out, our team will be following up. We appreciate your patience.

@interiordefine @ABC7Chicago Ordered in April couch has been at the port since 7/26. The only success I had in reaching someone was to act like I was placing a new order. This is a terrible feeling. Has anybody received an order?

@tik_wik @smith_michalene @WSJ @chicagotribune @ABC7Chicago @AppleNews @USATODAY We are so sorry for the trouble and frustration. The Dallas Studio is taking walk-in appointments again. We also want to assure you that your order is on its way. Our team is working hard to rectify the delays & deliver all orders as quickly as possible.

@smith_michalene @interiordefine @WSJ @chicagotribune @ABC7Chicago @AppleNews @USATODAY The local showroom in Dallas is now closed. Interior Define has absconded with $9k of my money. At this point, I don’t even believe they’ve made the furniture.

@interiordefine @WSJ @chicagotribune @ABC7Chicago @AppleNews @USATODAY Interior Define, Is my couch on the water or in the water? Can someone please tell me and the thousands of people who are waiting for their furniture what the status is? Be honest! You owe at us at least that!

@shataki @sarerosenberg @boseyposey We truly apologize for the trouble and delay. Our phone number is still located at the bottom of our website and on our location pages. Please know our team is working hard to follow up with all customers, but it is taking a bit longer than normal.

Has anyone who has ordered ordered from @interiordefine actually received their furniture in the past few months? Year? Truly just trying to figure out if my furniture exists, if company is going out of business…

@M17960014 We are so sorry for the frustration we have caused. We know the changing timelines are not ideal. For assistance with your order please email support@interiordefine.com. They are experiencing delays, but are working hard to follow up with all customers as quickly as possible.

@EricaDMosh @interiordefine I am in the same situation, placed two orders no information on delivery dates, and based on multiple reviews it look like they just keep delaying delivery, i wonder how many folks have received refunds?

Asking the Twittersphere: Is @interiordefine a scam company? I really want to know if they make more money a from actual orders or interest on not processing returns.

@RobJack79 We are truly sorry for the frustration we have caused. Our team is working hard to follow up to all emails, but due to the increase in outreach, our replies are delayed. We'd love to see if we can assist further, please DM us your order information on FB or IG.

Hello, Santa Monica! Our second LA #InteriorDefine location is now open on Wilshire Blvd. Stop by to meet the team of Design Experts and start designing your one-of-a-kind piece!

@Mogulseeker We are so sorry for the trouble. If you could please provide your order number via Instagram or Facebook Dms we'd be happy to look into it.

@DoubleAgent745 @natpitcher @Atomique47 @btaylorstl @sarerosenberg We completely understand the fear & want to assure you that if you placed an order it will be delivered or if you were offered a refund it will be processed. Our team is in the process of recalculating timelines for individual orders and will be in touch soon.

@natpitcher @Atomique47 @btaylorstl @interiordefine @sarerosenberg Super. Just fantastic. Now I'm out $1400?

@btaylorstl @sarerosenberg @DoubleAgent745 We are so sorry for the additional wait time in receiving your refund. Please rest assured that we are working through all requests as quickly as possible, and a member of our team will follow up once your request is completed. We thank you so much for your patience.

@interiordefine @sarerosenberg @DoubleAgent745 That is in no way more transparent. If your company can take my hard-earned money from me in a few minutes, I see no reason why it can't restore my funds to me as your company promised weeks ago. Just disgraceful.

@barbaraca @michaeltlynch01 @Atomique47 We know it can feel that way with all of the negative commentary, but please know if you placed an order it will be delivered.

@michaeltlynch01 @Atomique47 @interiordefine hard to say if they're going to deliver at all - check out all the complaints. I'm disputing also.

@michaeltlynch01 @Atomique47 We are so sorry for the disappointment. Please know we have not abandoned ship. Our team is working as quickly as possible to follow up with all customers, it's just taking us a bit longer than normal. If you reached out to support@interiordefine.com someone will be in touch.

@michaeltlynch01 We are so sorry that we have not been in touch yet. Our team is receiving a higher-than-normal volume of outreach but are working hard to follow up with all customers. If you have reached out to support@interiordefine.com someone will be following up.

@mjdixon21 Please know we hear you & understand the frustration. Our team is still in the process of recalculating production & delivery timelines for individual orders. As soon as we have more information we will be reaching out directly. We genuinely thank you for the patience.

@interiordefine, where is your Company leadership right now? Where is proactive outreach to your customers? It seems people are tired of delays and apologies from customer service folks who are probably tired of giving apologies and no updates.

@interiordefine this article has aged very poorly. @BusinessOfHome businessofhome.com/articles/how-i…

@MotherPuppers We truly understand the frustration. To be more transparent we have had a few errors internally & with our shipping partners/supply chain teams, that essentially snowballed into this delay. Our team is working hard to rectify this situation and deliver all orders.

@thehithatsticks We are so sorry for the trouble caused by this delay. We currently have a backlog of products that are proving more timely to deliver than originally anticipated. Our team is working to rectify it and deliver all orders. If you have reached out our team will be following up.

@interiordefine where my couches girly 😭

@KristenBerthia1 We want to acknowledge your frustrations around this situation. We know not being able to provide you with a rough timeline is not helpful, please know we take accountability. We are working to provide further updates & want to assure you, your order will be delivered.

@interiordefine Thankfully CX has been in touch to reiterate they have no clue where my furniture is. Thanks for that. 28 weeks since my order was placed and no end in sight. @interiordefine customers unite and report this scam of a company to the BBB. Unacceptable business practices.

@CPAutoScribe @SpeedSportLife Hey Chris, we are so sorry for the frustration. We know the timeline changes are not ideal and thank you for the patience you are able to extend. We want to assure you that your order will be delivered. As soon as we can provide more information our team will be reaching out.

@SpeedSportLife @interiordefine Indeed. It’s not even that exciting or unique. It’s allegedly been stuck at port for months now. I am inclined to give up, but it’s also going to take forever for others, too. So frustrating.

Question: What non-automotive related things are you putting on your holiday wishlist?

@natpitcher @thezanmiller We are so sorry for the additional wait time in receiving your refund. Please rest assured that we are working through all requests as quickly as possible, and a member of our team will follow up once your request is completed. We thank you so much for your patience.

@thezanmiller @interiordefine I got through to someone on chat who said they would cancel and refund in full, and to expect a confirmation email in 24-48 hours and then 10-14 days for refund. 5 days later - not a word.

Where did @interiordefine go wrong? Opened stores too fast? They just opened in Baltimore but can't manage shipping in 22 weeks. Way more sales this year than I ever noticed before. Yikes...

@bb8535 Brandon, I completely understand your frustration. Please know bringing our production, delivery, and customer experience response times back to normal is a top priority to our company. I know timeline changes are not ideal, but I genuinely thank you for the patience.

@interiordefine I legit can't believe you guys are opening new stores when you have not fulfilled orders that were placed SEVERAL months ago?? Whatever funds/money/manpower you are using for this new location needs to be put towards making sure people receive the items they paid for months ago!

@EricaDMosh Hi Erica, please rest assured that we are working through all refund requests as quickly as possible, and a member of our team will follow up once your request is completed. We thank you so much for your patience and truly apologize for the additional wait time.

@thezanmiller @natpitcher We are so sorry for the missed experience. Our team is receiving a higher-than-normal volume of outreach but are working hard to follow up with all customers. If you have reached out, please know a member of our team will be in touch.