ITA Airways

@Keionisbored Hi, we replied you on DM

@ITAAirways Hello, I need assistance with flight seat numbers

✈️ Can you capture the arrival of an Airbus A220-300 in 20 seconds? The arrival of an Airbus A220-300 captured by timelapse.ben on IG. 📸 ✈️ Si può raccontare in 20 secondi l’arrivo di un Airbus A220-300? L'arrivo di un Airbus A220-300 immortalato da timelapse.ben su IG. 📸

Hi, we apologize for the delay in responding. Can you tell us if you've received any updates regarding your baggage in the meantime? Can you confirm that three bags have been returned and that you're waiting for the fourth? Could you also reconfirm the color of the missing bag and whether you remember the tag number? We'd like to check further. Thank you.

@ITAAirways Still waiting after 3 weeks for a bag YOU lost and I tracked down myself. Location shared repeatedly, yet no effort to retrieve it—just a closed case. Is this really your standard of service?

@MahmoudSakrMD Hi Mahmoud, this is a booking made with agency. To proceed with the change please call them being a July 10th departure they have plenty of time to support you. Thank you. Ginevra

@ITAAirways Booking B24GE2. 3 calls, 3+ hours on hold. Cannot modify online. Urgent travel issue. Please assist.

@franbertolini Hi Franco, can you send us by DM your claim number please? Thank you. Ginevra

@ITAAirways tengo un reclamo con la aerolínea por rotura de equipaje y no tuve más respuesta.

@Keionisbored Hi, how can we assist you?

@ITAAirways I was on hold with your support team for 30 minutes with no answer, is there any way I can get help?

@M_J7817 Hi, you can refer to our other social channel

@ITAAirways Please check DM, I spoke to your customer service and they don’t speak English.

@LeaverGavin Hi, could you provide us your booking reference?

@ITAAirways flew ITAAirways from LAX to Rome. Purchased business class seats for my wife and I back in January. Paid the additional fee to have the seats next to each other. When I checked in the day of my flight, our seats had been reassigned with no notifications ever sent.

@DanielG3047928 Hi, we’ve checked and your flights have been rebooked.

@ITAAirways @ITAAirways How can I get information about the new flight? The service hotline is unavailable!

@ITAAirways I am currently stranded in São Paulo in a hotel provided by you. I have not received clear information about my rebooking or next flight. Please provide urgent update and confirmation. Booking reference: 9JLNIJ

@edomsi Ciao, ti abbiamo appena inviato riscontro in DM. Grazie

@ITAAirways buonasera, è ormai da giorni che è impossibile selezionare i posti come Senator su qualsiasi volo ITA, anche in business. Ho contattato Miles and More e mi hanno detto che l’anomalia è nota ma non sono loro a poterla risolvere. Quando verrà risolta? Grazie mille

@oaklandbest Hi, were you able to get in touch with the Customer Center colleagues?

@ITAAirways having issues getting in contact with someone since my flight got changed to a whole day earlier

@appena10minuti Ciao, contatta il nostro customer service al telefono, c'è una procedura apposita. Non ci sono attese al momento. Grazie - Valentina

@ITAAirways mi serve supporto, cosa scrivere nella casella surname per un biglietto india italia se nel passaporto manca il cognome?

@yekollu Hi we have already answer you by private message. Thanks.

@ITAAirways I have sent the details 😊

@ITAAirways How is the luggage handled in this case? Is it transferred automatically or the passenger has to collect the luggage and check -in again?

@TheUGables Ciao, ci dispiace molto leggere che la tua esperienza di viaggio non sia stata positiva. Il tuo feedback è importante per noi e ci aiuta a capire dove possiamo migliorare. Potresti inviarci maggiori dettagli in privato così da poter approfondire quanto successo? Grazie - Barbara

@ITAAirways Questa è la compagnia aerea più disorganizzata con cui abbia mai viaggiato. Mai più! Pura spazzatura! Da JFK a FCO.

@ContonuoMarco Marco, ti abbiamo risposto su altro canale

@ITAAirways Buongiorno, volevo sapere, se tratta malpensa Lampedusa, o voli in Italia ci potrebbero essere problemi ora, o per agosto, grazie 8:31 AM

Hi Mark, we’re really sorry for the inconvenience and completely understand your frustration. When boarding passes show standby, it means stopping by the check-in desks is required to complete the process and assign a seat — this allows our airport team to assist you directly. We’re glad to see the situation was resolved and hope the rest of your journey went smoothly - Barbara

@ITAAirways We booked our flight weeks ago and checked in on line 24 hours ahead and after we arrive at FCO and you tell us we’re on standby??? And your agents say you do this all the time?

@_Harneet4 We will check case numbers you gave us and let you know. Thanks - Valentina

@ITAAirways There is no reply. I have messaged you like 10 times now and there is no response.

@itboom Hi, we replied you on DM.

@ITAAirways How is it possible that YOU CANCELED a flight and then refuse a refund with some BS claim that if no file for a refund within 12 days, it counts as a no-show? even though you canceled it?! this goes against every single policy!