James Dodkins

Rising Use Of GenAI For Consumers Complaints with Pega's Simon Thorpe #ai #genai #customerservice #cx pe.ga/48TQlTO

10/10 would play! Who would you choose as your fighter? What countries were missed and what would their animal be?  AI imagines countries as video game fighters - equal measures cool and terrifying 😂 #AI

The whole Pega crew had such an amazing time at CCW Europe in Amsterdam. The team spoke with many many clients hearing their excitement of what the future could look like using Pega. #ccweurope #ccweurope24 #lifeatpega pe.ga/3YiPMhf

Happy Customer Service Week from Pega's James Dodkins pe.ga/3zO7Kjy

💀 Cursed AI, your daily reminder that AI isn't coming for your job...yet. Espresso Yourself! YouTube channel AI Black Mirror back at it again with this AI generated @Starbucks ad. #cursedai  #ai  #artificialintelligence

💀 Welcome to my new video series, #CursedAI. Your daily reminder that AI isn't coming for your job...yet. Are you tired of the same old boring meals? YouTube channel AI Black Mirror was, so created this advert for the 'All Purpose Everything Sauce' #ai #artificialintelligence

This one stat was mad - it goes against everything we've been told about AI. #ai #artificialintelligence #customerexperience

🤖 Machine Customers…a warning ⚠️  #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

🤖 Have you got a smart meter? That's NOT a Machine Customer #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

🤖 Machine Customers are here to mess up your processes! #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

🤖 What if bots are talking to bots? #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

🤖 Get ready for Machine Customers - 3 step process. #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

🤖 Machine Customers - How you gonna react? #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

🤖 What are the Machine Customer security worries? #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

😭 They can always hear you you know. #callcenter #contactcenter #customerservice

🤖 How is AI going to enable Machine Customers? #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

🤖 What’s the Machine Customer adoption going to be like? #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

🤖 I’m well excited about Machine Customers 😂   #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

🤖 What even is a Machine Customer?  #cx #cs #machinecustomers  Check out the full episode on Spotify here: podcasters.spotify.com/pod/show/cx-lo…

How do I tag every store in the world at once? #cx #cs #customerexperience #customerservice