@SamMarshall1118 We can empathize with your frustration in regard to this concern, Sam. Our team would encourage you to DM us with more details. From there, we can look into this for options of support. ^CT
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Jeep
18.5K posts
Jeep
@Jeep
There’s Only One. For Customer Care, please reach out @JeepCares. https://t.co/Y5iimH0YQ1 https://t.co/Ikz7z25EWi
Katılım Aralık 2009
13.6K Takip Edilen1.1M Takipçiler
@Jeep I cannot express how dissatisfied I am with how you respond to customers. 7 months making payments on your electric vehicle trying to get it shipped from Hawaii to California and still not able to do so. Absolute joke of customer service from a multi billion dollar company.
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@ClaudiaParrelli Our team is best able to assist you if you continue to work with us via private message. We would like to work together to find a solution! ^HC
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@Jeep @StellantisNA @Stellantis @Jeep @StellantisNA @Stellantis I will relentlessly continue to post this nonsense! After all this back and forth, this is the reply I get from customer care!! “they are still working to identify the issue.”
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@Jeep @StellantisNA @Stellantis at what point do your companies consider this unacceptable? 38 days without the issue of an overheating engine identified? 38 days I’m paying a lease payment on a Wagoneer that I don’t have!!! I’m being told the engineers at Stellantis
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@vishalsingla98 We would like to see if we can redeem your previous experience with us! Allow our team the opportunity to learn more. Please send a private message our way if you are still experiencing any vehicle concerns. ^HC
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Horrible experience with Jeep customer service.
2023 Jeep Grand Cherokee broke down and had to be towed to the dealership. They told me there’s no diagnostic slot available until next week and refused to provide a rental vehicle, even though my contract says I’m eligible
@Jeep
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@ClaudiaParrelli Our team would like to continue working with you if desired. We understand your feelings and would like the opportunity to help. ^HC
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@Luq07 @Jeep @StellantisNA @Stellantis I’m so frustrated. It doesn’t seem like real life in 2026! This has ruined any faith I had in Jeep. I love my Wagoneer but it’s not worth the stress, financial loss and aggravation this has caused to me and my family. I’ll go back to my Tahoe where I had ZERO issues.
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@ClaudiaParrelli @Jeep @StellantisNA @Stellantis I'll never buy another @stellantisNA vehicle again. I spent 8 months without my '21 Jeep Renegade waiting on a clock spring. I've had so many weird problems that I haven't experienced in my 40 years of car ownership & the car still doesn't work properly despite multiple repairs.
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@thepheshow What type of concerns are you facing, Phe? If support is needed, please DM us. We're here and willing to provide answers related. ^CT
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@ClaudiaParrelli Hi Claudia! Our team has responded to your private message if interested in discussing the above further. ^HC
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@Jeep @StellantisNA @Stellantis it was too good to be true someone actually responded here. Another entire day with no resolution, no update from customer care! Contacting the case manager that hasn’t managed the case in 38 days seems a bit inefficient to me!
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@ClaudiaParrelli Sounds great! Our team has since responded. Looking forward to continuing our conversation via PM! ^HC
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@Jeep @StellantisNA 36 days my ‘24 Wagoneer is in service for a major overheating issue and still no diagnosis, no repair timeline, and no accountability. At what point does consider this unacceptable? Executive leadership needs to get involved.
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@yungboymitt We're sorry to hear of this. Feel free to send our team a DM for an extra layer of support.
^DM
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@Jeep is trash. They sold me a defective vehicle, and every time I bring it in for service, the same issue keeps happening. This car is unsafe. It has broken down on me twice and left me stranded in the middle of the night. This is supposed to be a brand new vehicle, yet it
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@Jeep can someone from corporate please figure out why I’ve been dealing with two different dealerships and no one will do their job? I’ve opened two cases in Jeep Care and now starting all over again. Unacceptable!!! My entire Jeep has “rail dust” they took pics did nothing!!
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@Nalanimariee Hello! If you would like to discuss your frustrations further, then please send our team a private message. We're here to listen and assist! ^HC
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@Jeep I need to email you guys to complain what’s your corporate email
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@Rburney14 Hello, we have received your direct message and will get back to you shortly. Since this is a messaging service and not a live chat, our responses may be delayed. We appreciate your patience.
^DM
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@Jeep I’m in Arizona, and the engineers are in Michigan. 3 hour time difference. There’s nobody west of the Mississippi that could help? Got it. Potential fire hazard. Cool. No rental vehicle while it’s in the shop? Awesome! Phenomenal customer service! Not! #jeep #jeeprecall
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Florida, USA 🇺🇸 English
Teslas require almost zero maintenance
KOBE@itspikaaa
After buying an electric car.. I don’t think I can ever go back to gas cars. The only maintenance I’ve done in the past 3 years is get new tires.
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@ATerranova1705 Feel free to send our team a DM to discuss your concerns further. We're happy to help!
^DM
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The start/Stop feature on my @Jeep is fucking brutal.
Election Wizard@ElectionWiz
Can Republicans please pass the SAVE American Act, and while they are at it, repeal the creepy, tyrannical auto start-stop that kills your engine?
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