Jeep

@9Jukebox9 Hi there, We are sorry to learn about your recent vehicle experience. Kindly send us a private message with your VIN and further details about your vehicle concerns. ^BC

@Jeep My first car when I got out of college was a Jeep , I had it for 8 years and it served me well. Now, I have a wrangler and I love it. Not one issue. Unfortunately, it will be my last one as I’m not being treated right by the brand. No loyalty to me like I had for them.

@tru2ou If concerns are present, we implore you to DM us. Our team is more than willing to look into this for answers related. ^CT

@Jeep your customer service and fulfillment agency for the 68C recall gift card and reimbursements for rentals, has been awful. Its another reason I'm trading in my jeep for a @Ford Bronco. I know a single customer isn't that important but I wont ever buy a jeep again.

@uncbells23 Hello, please send us a direct message with the last eight characters of the VIN or your case number so we can look into this further for you. ^YA

@Jeep @JeepCares Called customer care who gave me zero explanation, no assistance and said someome MIGHT call me within 3 days. MIGHT. When I INSISTED I wld need a loaner was told it wld be covered up to $50/day, which means I’d be out of pocket $5-$7/day for MONTHS!!! WTF??!!

@enforcer12469 Hi there, feel free to contact our UConnect team directly at (877)-855-8400 for support with your Carplay concern. ^DM

Come on @Chrysler @Jeep get your software figured out. There are constant bugs in your software for 2024 Jeep now CarPlay causes the dash to keep flashing when will that be fixed?

Drop 5 of 12: Jeep® Wrangler and Gladiator Rockslide Edition. GOATed. 🐐​ Preproduction models shown throughout. Actual production model may vary. Features and products shown are for illustrative purposes only. Limited quantities available.

@livingwell47 Hi Judy. We can understand your frustration with this circumstance. We would like to help with this matter. Please private message us with additional information, so we can further assist you. Thank you. ^GC

@Jeep I have a 2022 compass with 13,000 miles and purchased new. However the driver seat panel is broken and I’m being told it’s not covered. To me this seems to be a factory issue due to the manufacturer & problems reported by many jeep owners.

@Yankees782773 Hello, this is not the experience we want you to have. Please send us a DM with the last eight characters of the VIN or your case number so we can look into this further for you. ^YA

@Jeep @Chrysler @jeepwaves @ChryslerCares @JeepCares been told there is nothing they can do and been transferred and hung up on. Worst customer service I have ever dealt with. I have owned 5 Jeep/Dodge in the past.

@Jeep @Chrysler @jeepwaves @ChryslerCares @JeepCares have a had horrible experience with your customer service, did not have car for 2 months due to an issue with engine called for assistance and your customer service has nothing been but disrespectful and unhelpful.

@cyb0rmah3m Hi Daniel! The tag is certainly appreciated. Our team is happy to have this reviewed to see where support can be offered. At any time, DM us, and we can go from there! ^CT

Why is it impossible to speak to a US-based @Jeep rep? My 2023 4xe has been out of service since December. I need an American corporate advocate to handle my case, not another script from an offshore center. Help me out, @Jeep. @StellantisNA

@haztech79 Hi Derek. We can understand your frustration with this circumstance. We would like to help with this matter. Please private message us with additional information, so we can further assist you. Thank you. ^GC

@Jeep can I please speak to someone in the US about our Wrangler? We haven’t had it in months, and may not have it back by July or later. Please contact me ASAP.

@chioubaccalovin That must be an incredibly frustrating experience, Chiou. Certainly one we never want for our customers. At any time, connect with us via DM with more details, and we can follow up from there for potential answers. ^CT

I’m reaching out to Jeep and Stellantis because I am currently stuck in an endless, expensive, and dangerous repair cycle with my 2021 Gladiator Mojave (60,500 miles). Here is the "Jeep Life" I’ve been living lately: 1. The Misfire #1: Engine started misfiring. Took it to the dealer. They charged me $2,000+ to change spark plugs. 2. The "Fixed" Fail: Got the car back, and it misfired again almost immediately. 3. The Diagnosis: Took it back in. They charged me $600 just to tell me the Catalytic Converter was destroyed. 4. The Fight: They tried to charge me $2,500 for the CAT, but I had to argue the Federal Clean Air Act (8yr/80k mile warranty) before they finally agreed to cover it. They still refused to refund the original $2,000 for the "repair" that didn't work. 5. The New Noise: Picked it up again, and now there's a loud grinding noise when turning right (likely a botched heat shield install). 6. The Misfire #3: That same weekend? Another engine misfire. Now the dealer is refusing to acknowledge the grinding noise and wants to charge me ANOTHER $2,500 just to borescope the engine. @Jeep @StellantisNA @RairdonKirkland @JeepCares — You are treating the symptoms (the CAT) but ignoring the root cause (the engine misfire). A catalytic converter doesn't just "break"; it melts because the engine is failing. By refusing to fix the internal engine defect, you are just waiting for my new CAT to melt again.

@JeepCares @jeep @StellantisNA @RairdonKirkland My 2021 Gladiator is in a $7k+ repair loop. 2 misfires, $2k in plugs (didn’t work), then a melted CAT. I had to fight for the Federal Emissions Warranty, but now it’s misfiring AGAIN & I’m being charged $2,500 for a borescope.

@lilcritell415 We would like to review your experience a bit further to help address your concerns. Please send a private message our way with your vehicle's model year, mileage, and dealer to better determine next steps toward support. ^HC

That time we had a @Jeep recall but they didn’t know how to fix it, Now they can fix it but can’t update it to fix it…and we’ve been out a vehicle since Jan 16, have doubled the wear and tear on our other vehicle because they only offer $50/day for a rental.. beware of @Jeep

@kc2294 Definitely not the experience we wish for you! Our team would like to hop in and be of assistance here. Please send a private message our way with your VIN as well as the name of the dealership you've been working with for us to further review your concerns. ^HC

UPDATE!! Have had the car for a few days since the recall battery replacement and now the check engine light is on! @Jeep @StellantisNA

UPDATE @StellantisNA @Jeep since ya’ll want me to talk to my “case manager” the white email is the original email we got. NEVER did we get told you “changed the policy” so we continued renting thinking we were covered. Then you changed policy WITHOUT NOTICE!!

@kc2294 Hi Kate, We can understand your frustrations. Your case manager is happy to further look into your rental reimbursement request. Please be on the lookout for their communication. ^BC

@Jeep @StellantisNA The car died and wouldn’t start! It was stuck in the lot from January 4 - March 4 we were not given a curtsey car. We were told we could rent a car and it would be fully covered for $60 a day and now you won’t cover it?? We needed a car!! @Jeep @StellantisNA

Haven’t posted in years but @StellantisNA @Jeep @Chrysler whoever you are… this has been the most insane experience of a lifetime. We have called 3958749 times, asked to speak to a manger to get hung up on and told they’re not available. We call EVERY SINGLE NUMBER with no luck.

@kc2294 Hi Kate, We have just responded to your private message. Please be on the lookout for your case manager's communication for further support with your reimbursement concerns. Thank you. ^BC

@Jeep @StellantisNA @Stellantis @Chrysler UPDATE we were approved for a rental car and today we got a check for less than 50% of the cost of the rental car that we’ve had because of the battery recall @Jeep @Stellantis @StellantisNA

@christoph_bene We would like to take the opportunity to have this reviewed for options of support, Christoph. At anytime, connect with us via DM for answers and support. ^CT

@Jeep Jeep is HORRIBLE. OMG - our 2024 Grand Cherokee has been at the dealership for over 6 weeks for the battery recall, and they have ZERO clue when our replacement battery will be replaced. Is this REAL . . . . . at supposedly, the great American-made Jeep?

Once you unplug, there's no telling where you'll go. The All-new 2022 Grand Cherokee 4xe. Coming Spring 2022.

@Mylhose Hello Joseph! Are you currently experiencing vehicle concerns? If so, allow our team the opportunity to assist and support you. Please send a private message our way to bring us up to speed regarding the condition of your vehicle. ^HC

Do not buy @Jeep If something breaks the fix it with refurbished parts that don’t work when I just bought this damn thing 6 months ago

@RachelEhresman Hello there! Our team would like to review this matter a bit. Please send a private message with your VIN to start a conversation. ^HC

My Jeep 4xe is under a safety recall with no fix. Told:
• Do not charge
• Do not park in garage (fire risk) Still making payments. NHTSA complaint filed. Other owners dealing with this? @Jeep @JeepCares @Stellantis

@bschnapper Hi Brandon, We regret to learn about your vehicle experience. Please send our team a private message if you are currently experiencing vehicle concerns, and we would be happy to escalate your information to a case manager for further support. ^BC

The @Jeep Wagoneer S is the most unreliable car. It’s in the shop every other week and most roadside techs don’t know how to fix it without it being towed. @Jeep is very unhelpful when trying to get help. Every few weeks my wife is late to work due to issues with this car.

@jimmyjames818 Hi James, Please send us a private message with your VIN and we can further look into your vehicle's recall concerns. Thank you. ^BC

@Jeep @Chrysler I hate doing this but to know that there is a recall on my jeep to know it could cause accidents and to know that it almost caused me to crash but then not fixing it because…. Your engineers have no fix…ppl can get hurt it’s a bad situation

@LoveMarComm We would like to look into this! Please send a private message our way to bring us up to speed regarding the nature of your app concerns. ^HC

@Jeep who can help me with the app? Remote start doesn’t work