Jeep

@Racer92_5 Are you currently experiencing the above? If so, our team would like to be of assistance. Please send a private message our way with the date of your most recent dealer appointment to start a conversation. ^HC

@Jeep @Wagoneer have a Wagoneer S Lauch Edition and the passenger front window randomly decides not to open or close. I have taken it in 3 times and everytime a technician looks at it, there is an update that is required and after update, window works. This is very annoying because we may have it down but want to lock the vehicle and it does no good because window is down. Or it's hot out and want to roll window down and can't. This has to be a software issue because others have similar issues from sunroofs to Windows. Help would be appreciated

@jdh8865 Our team would like to see what we can do. Please send a private message with your VIN to review! ^HC

@Jeep Waiting two weeks to get a driver's side brake caliper for my 2018 Jeep Wrangler Sport Unlimited. I really wish I never brought this disaster!

@AngelaDeng1ym3 Hello there! We would like to be of assistance if desired. Please send a private message our way with your VIN to get started. ^HC

@Jeep and @JeepCares don’t care about Limp Mode, unlike Jeep owners! I’ve been waiting 3 weeks on an oil pump for my Wrangler with 40k miles! No ETA on the part! Help!

@LifeOfLeonard We would like to look into this. Please send a private message our way with your customer care case number for our team to review. Thank you! ^HC

@Jeep @JeepCares I went ahead and filed an arbitration claim. The servicing dealer wasn't providing service, the selling dealer stated that I had to call customer care as they don't fix windows. Customer care was useless over two calls. @corninggorilla glass in Jeep is a joke

@em_o_jay Hi there! We understand that long wait times are not ideal and want to make sure we are doing everything we can to address this as quickly as possible. Please send us a direct message with the last eight characters of the VIN so our team can help. ^YA

@Jeep pls explain how on earth a 2024 grand Cherokee A/C will stop working and called the dealers. First dealer couldn’t find a specialist to diagnose the car and the second one put me on a waiting list for over a week..

@therogue_dragon Hi there! We would like to look into this. Please send a private message our way with your vehicle's model year and mileage to get started. Hoping to reconnect! ^HC

@Jeep Thanks Jeep! I’m currently broke down and can’t move because there is no override on your stupid parking brake!!!! Go back to mechanics and less electronics and sensors!!!!

The Jeep® Wrangler Laredo is back with available 4-door and 2-door models that bring some southern charm to our Twelve 4 Twelve lineup. Preproduction models shown throughout. Actual production models may vary. Coming late July 2026.​ Jeep and the Jeep grille are registered trademarks of FCA US LLC.

@LBegley72 Hi Leslie. Our team would like to offer you support in this matter. Please send us a DM, so we can further assist you. Thank you. ^GC

I don't think a @Jeep is supposed to do this.

@LBegley72 We're sorry to hear about your recent experience, Leslie. Our team would like to offer you support in this matter. Please send us a private message, so we can further assist you. Thank you. ^GC

@Jeep the dealer response when it happens again after the second time you took it to the service department.

@ahines0103 We would be happy to see if this is something that we can assist you with. Please send us a direct message to connect with our team. ^YA

@Jeep My question is why if there is that many that places orders for this part and you extended the warranty for some because part was going bad on so many of them. Why is Jeep not paying for this instead of the Jeep owners? This is on you!

@Jeep If you know the Grand Cherokee’s need new transfer cases and two weeks ago over 7,000 on order that would then backordered. Why is jeep not doing a recall and instead passing the buck on to its consumers!!

@PatrickxCarroll We are sorry to hear this and can understand how disappointing this unforeseen circumstance have been. As mentioned, if you ever would like to discuss this further, feel free to DM us. Thank you. ^GC

@Jeep I already did and your dealer failed to appropriately follow TSB 31-001-25, and instead sold me the vehicle knowing they failed to. Aluminum oxidation happened from the factory and I was sold it anyway without any type of disclosure or warning

Probably just gonna end up selling my Jeep and get a ford instead, supporting your brand owning 3 different jeeps and you won’t fix the hood corrosion that your factory failed to prep and protect against. my entire hood has aluminum oxidation damage @Jeep @StellantisNA @JeepCares

@StaceyS8075151 Hi there! Yes, we received your DM and have since responded. ^HC

@Jeep Can you please check your DMs or advise if you didn’t receive my DM

Really disappointed with @Jeep. No loaner vehicle available, delayed approval for my rental, and a $50/day reimbursement that doesn't even cover a comparable SUV for my family. Customers paying premium prices deserve better support when their vehicle is in the shop. #Jeep

@RickAlba Hello there, Rick! if your fiancé is seeking additional help and support, then our team is available. We recommend she send us a direct message so we can assist further. ^HC

@Jeep @StellantisNA @Stellantis I just want to express what a horrible experience my fiancé is having with the battery recall for her ‘23 Jeep 4XE. Battery failed the recall test and will be 5-6 weeks for replacement. Meanwhile the dealer would not let her take her car.

@DChardac Of course we never like to hear of concerns related to your vehicle, Denis. We would encourage you to DM us at anytime, and we can see what answers exist in relation to this. ^CT

@Jeep How about taking care of the 100,000s of Wranglers with failed ABS modules awaiting a part for month if not years????

@maynard_gmt Thanks for bringing this to our attention Andrew. Please send our team a detailed DM for an extra layer of support. ^DM

Jeep 2024 Wrangler 4xe Rubicon - Still overheating after recall “repair” @Jeep @JeepCares please escalate to engineering + @Stellantis @StellantisNA #jeep #jeeprecall #stellantis #vehiclesafety

@DadOfTwins2014 Hello there! If you would like to discuss your concerns or Badge of Honor queries further, then please send a private message our way. We're here to help! ^HC

@Jeep The Badge of Honor program is one example that makes Jeep unique. The current experience has fallen short of the standards expected from Jeep. Unanswered emails,requests unfulfilled are reflecting directly on the Jeep brand & commitment Jeep has made to its loyal community.

@lintnotes Hello! We're aware of your concerns and are working toward providing you with some answers. Our team responded to your private message if you would like to continue our conversation there. ^HC

@jeep @StellantisNA @Stellantis Nothing like getting the run around and no solution on a 24 #wagoneer thats spent more time in the shop this month then with me. Fam vaca monday with no wheels to drive 7 people and no loaner avail... #Awfulservice #Fail #Dissappointed

@lintnotes For our team to check the status of your case and relay your concerns we ask that you send a follow up our way via private message. Thank you! ^HC

@Jeep I would like for a solution or a case manager to at the very least return my call today before my trip Monday morning. At this point @jeep has totally failed and disappointed me as a customer. I currently have a 100k paperweight I can’t use for it’s intended purpose 🥹

@Jeep CPO 2024 Wagoneer Series III, case #97365178, third warranty repair for same defect. Part not arriving in time, dealer has no loaners, Stellantis offering $45/day which doesn't cover a 7-passenger rental. Family of 7 leaves Monday on vacation. Need immediate escalation.