Julie Singewald

I am some who works in leadership and understands the importance of service recovery and truly believe that you can make this right for us. I look forward to hearing from you sooner than later- and will be happy to publicly share again when this is resolved.

@DeltaAirLines #deltaairlines I had hoped to resolve this through established organizational pathways, but unfortunately Delta’s customer care has failed to address what I feel would be an adequate service recovery opportunity.

We lost hotel, car forced to a new reservation/higher rate and lost our tour event in addition to the $2600 spent above the price of our original tickets.

considered allowing us to move to an earlier flight. At this point we spent over $5k that essentially got us there the same time as the original flight/rebook.

they will pick you up at a different gate) and sent all over before we were finally told we would be rebooked for 24 hours later. (The exact scenario I spent $3,600 to avoid) This was also 100% avoidable if our flight had left on time from MSP or if the agents in MSP would have

Our in-flight crew was great – literally staging us at the door to run to catch our international flight that was due to leave at the exact time we arrived. In Boston, we spent 90 minutes being told a number of false statements (they are holding the flight, they will pick you

Each time, we were assured there was no need to change flights as we would have ‘plenty of time’ and never took the time to look. The Delta flight crew for our MSP to BOS was delayed getting into MSP and therefore we were over an hour late getting out of MSP.

we started to receive MSP to BOS flight updates that were noticing us of delays. We spoke with agents at the airport 3 separate times to see if we could get on an earlier flight (there were 2 other options) to ensure that we made our international flight.

flights. For the record- the other airline has adequately addressed reimbursement for the original cancelled flight. (Thank you United) Shortly after arriving to the airport (7 hours prior to our flight-aligned with our prior times),

I was willing to take on this expense with the expectation that we would get to our destination on time, since we had already invested in a pre-paid hotel, tour guide experience and car rental. This was more than what we had paid for our original 3 multi-destination internationa

I am concerned at the actual lack of reimbursement/credit related to this trip. After another airline cancelled our flight to Dublin, we made the decision to spend the $3,600 last minute for two one-way flights from MSP to Dublin with a layover in Boston.

I am concerned at the actual lack of reimbursement/credit related to this trip. After another airline cancelled our flight to Dublin, we made the decision to spend the $3,600 last minute for two one-way flights from MSP to Dublin with a layover in Boston.

As an executive leader in an industry that navigates narrow margins, I understand the challenges of maintaining revenue streams as well as the importance of maintaining customer loyalty to ensure ongoing revenue opportunity. While I appreciate their nod to my inconvenience-

Can’t wait for season 5! #YellowstoneAMC

Section 2AA Boys’ Swim & Dive officiating crew. The finest on any pool deck! #thankaref @MSHSL_Officials

Shout out to @FHS_Swim_Dive as they race in Section Prelims today! #swimdivepride #T1GERPride 🏊‍♀️💦🧡

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RMU has a date with Mercyhurst tomorrow night in the CHA Semis after 2⃣ goals from @magsburb4 and another shutout from @mollymae_37 lifted them past RIT Thursday! #RMUnite | 🔵🏒🔴 rmucolonials.com/news/2021/3/4/…

Brick wall @mollymae_37 joined me today on the Stack the Pads Podcast to talk about her phenomenal senior weekend #RMUnite @RMUWHockey colonialsportsnetwork.com/53835/podcasts…

A ⁦@WPXI⁩ ⁦@WPXIFinalWord⁩ shout-out to ⁦@mollymae_37⁩ ⁦@FrankieS39⁩ ⁦@RMUWHockey⁩ for one of the most unique goaltending storylines I’ve seen.