James Badry
2.7K posts

James Badry
@JaMuSRoX
living life to the fullest one day at a time.
Red Deer, AB Katılım Ocak 2010
514 Takip Edilen86 Takipçiler

@lady_valor_07 There was literally commercials on later in the evening asking if parents k ew where their kids were?
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@aakashgupta I miss going to red Robin's after they closed pretty much all the canadian locations except for like 2 or 3. Used to go there almost every time I went to edmonton
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Red Robin is a case study in how to kill a restaurant chain from the inside out.
In 2015, the stock hit $92.90 per share. Revenue peaked in 2017 at $1.4 billion across 573 locations. Families loved the place. Bottomless fries. Birthday parties. “Gourmet” burgers when that word still meant something in casual dining. The brand had real equity.
Then management panicked about rising minimum wages and made the single worst decision in the company’s history: they fired all the bussers.
January 2018. CEO Steve Carley cut bussers across every location, eliminated expeditors, and replaced kitchen managers with generic “back-of-house” roles. The logic was pure spreadsheet thinking. Labor costs were rising, so remove labor. The savings looked great in quarterly earnings. The second and third order effects were catastrophic.
Tables stopped getting cleared. Wait times ballooned. Walkaways increased 85% year over year. 75% of the dine-in traffic loss came during peak hours, the exact window when the restaurant makes money. Ticket times out of the kitchen jumped a full minute on average. Customers who waited 20 minutes for a table and another 20 for a burger stopped coming back. Red Robin’s own CEO at the time, Denny Marie Post, admitted the damage was self-inflicted.
And here’s the compounding problem. While Red Robin was gutting its own service model, it simultaneously launched a “Tavern Double” value menu at $6.99 to drive traffic. Orders of the cheap burgers jumped from 9% to 15% of all orders, which cratered the average check. So Red Robin was now serving worse food, slower, in a dirtier restaurant, at a lower price point. That combination is how you enter a death spiral.
Meanwhile, 16% of locations were in malls. Mall traffic was already declining. Those locations saw 5.5% sales drops versus 3% at standalone stores, dragging the whole system down. Management acknowledged the problem quarter after quarter and did nothing about it for years.
Five CEOs in 10 years. Think about that. The one leader who provided stability, Michael Snyder, was with the chain from 1979 to 2005. After that, it was a revolving door. Every new CEO launched a new turnaround plan. Every plan was abandoned by the next CEO. The North Star plan. The First Choice plan. New menu rollouts. Loyalty program reboots. None of it addressed the core issue: they’d trained an entire generation of customers to think of Red Robin as the place where the service is terrible.
The contrast with Chili’s makes the failure even clearer. Kevin Hochman took over Chili’s in 2022 and did the opposite of what Red Robin did. He simplified the menu, invested in operations, launched a $10.99 “3 for Me” deal that went viral on TikTok, and let the food speak for itself. Chili’s just posted 31% same-store sales growth. Red Robin’s comparable revenue was down 1.2% for all of 2024.
Both chains were in roughly the same position three years ago. One chain invested in the customer experience. The other spent a decade cutting it. Red Robin’s $65M market cap and Chili’s $3.3B market cap tell you which approach works.
The stock went from $92 to $3.61. That’s what happens when you optimize for the quarterly earnings call instead of the customer walking through the door.
Triple Net Investor@TripleNetInvest
Red Robin has lost ~90% of its value over the last 5 years You can now buy the ENTIRE company for just ~$60 million They used to be one of the most beloved spots for kids, teens, and families... Where did it go wrong for them and can they turn it around?
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@andysignore I miss movie fights so damn much. Used to be the highlight of my week
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I’m curious… Would anyone actually watch #MovieFights again if the core group of us was finally able to talk it out, make peace and bring it back for the fans? Does anyone still care? 😂
LouisSocal1988@LouisSocal1988
@andysignore any chance you would do movie fights again?
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@RossKneeDeep Public as tapes can (and knowing trump and his cronies) be altered
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@animeupdates Raising prices but still dont have the full dub selection that funimation had well before the merger.
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@nakiaburrise @TeamYouTube The channel doesn't even come up on youtube now when searched for so who knows what is happening now
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@TeamYouTube guys can you please help. I filled out a form and the Team still has not responded. CAN SOMEONE PLEASE HELP??
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@Crunchyroll so here we are 6 years post merger and still no dub for the asterix war when it was available on funimation. I requested this several times and always get the same automated response. When will this finally be available?
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@IconicChriss Paul as he is not a active competitor. Him and randy should switch places
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@RomanEra0 Not even a little bit. She is talented and all but her voice reminds of nails on a chalkboard
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@BalogunAbass12 Warrior! Hands down one of my fav movies. That or Chef
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