Jalmics International

UPDATE: Unfortunately there was not enough time to book alternative space for this weekend and we are truly appreciative to those who are arranging meet ups with the cast that are in NY. We have posted a more detailed updated statement on our website. jalmics.com/heroes-of-the-…

We are trying to arrange a "pop up" event at the weekend for those of you who have already travelled with the guests who are here so please bear with us on this. We will issue further details as soon as we are able to.

We will be in touch regarding our cancellation policy and refunds in the coming days but right now our priority is our attendees who are already in New York so please bear with us.

UPDATE: We have not been able to reach a resolution with the Marriott and unfortunately Heroes of the Shadow World is cancelled. We would like to apologise to all attendees and our guests for the inconvenience this has caused.

UPDATE: We are still working on a solution for the weekend but registration today is cancelled. We will post an update in 2 hours confirming the situation for the event.

You will not have to pay for your rooms again yourself unless the Marriott prevents us from paying for them.

UPDATE: At present we have been unable to reach a resolution with the Marriott. If you are checked in we will be in touch with you in regards to payment for your bill as our funds are on a master account and we don't know if they are going to be released against the rooms.

and we are trying to stop it getting any worse. Our meeting with the hotel was yesterday and this was not preconceived and or avoidable. We do accept that this is not acceptable but equally it was unavoidable.

We are working to prevent this eventuality but this is why we have made the recommendation not to check in if you have not already and you will be eligible for a full refund. Please do not listen to what anyone else is trying to tell you on twitter. This is a terrible situation

In this eventuality they will hold any funds that we have already paid against what they see to be breach of contract and although litigation will proceed from both parties anyone checked in on the group account will need to provide payment on check out

To the attendees of Heroes of the Shadow World. We have made this announcement in the best interest of the fans and the event in advance of the conclusion of our discussion with the Marriott as there is a serious doubt that a solution could be reached.

@shea5mets If your booking has been made with the group booking then it will be under the group and you need to email support@jalmics.com to cancel it

So I just went to cancel my reservation and the hotel said they didn’t have any reservation under my name so hey @JalmicsINTL what’s up,with that?

We have done our very best to bring you this event as promised but this might be one hurdle that we cannot overcome. We will provide further updates as soon as we have them.

If the event is cancelled then cancellation terms will apply and if you do not travel due to this notice then they will also apply. This will also apply to your hotel booking if you do not check in.

We have a further announcement to make in regards to Heroes of the Shadow World New York. We are experiencing a fundamental breakdown of agreement with the Marriott Marquis Times Square New York. We are currently trying to resolve this issue

@shadows_malec @FanofPaddington Would you like us to post a copy of your request for a credit for all your outstanding extras here and our response replying that is has been actioned together with the voucher number and details of your refunds prior to that?

@FanofPaddington @JalmicsINTL 😦😦😦 When and where di they confirm this?

We are looking forward to welcoming Katherine McNamara to New York next weekend #nyshadowcon jalmics.com @Kat_McNamara

@alanvansprang is in our guest spotlight today. Use code ALAN10 to grab last minute extras and a 10% discount. The code expires at 9:00am EST August 13, 2022. jalmics.com/product-catego…