Jane Plan

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Jane Plan

Jane Plan

@JanePlanUK

Check out our new Lose Learn Live programme! 🥗 Perfectly portioned meals 👩🏼‍💻 Support from experts at every step 🌟 Reach your goals

London Katılım Kasım 2010
1.7K Takip Edilen4.9K Takipçiler
Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker Since we don’t routinely monitor messages on X, we kindly ask you to contact us directly at hello@janeplan.com. Our team would love to help resolve this for you.
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Countess Bathurst
Countess Bathurst@CotswoldLadyB·
Today’s offering from @JanePlanUK: ‘Lamb Lancashire Hotpot’ It claims to be 25% lamb… (I feel somewhat aggrieved for the poor wee lamb who ended up in here…) It claims to be tasty (it’s really not..) It’s even got sugar in it. Who puts SUGAR in a hotpot? I made you a video to make it more entertaining… I remain unimpressed.
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker While complaints like this are rare, it’s possible a portion was incorrect. We’d be more than happy to replace any affected meals for you
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker We’re very sorry to hear you found some meals with less meat than expected. This is unusual feedback, but we take it seriously. All our meals are batch-cooked, portioned, and weighed before sealing.
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker microwave presentation you have posted.  Similarly, all website images have serving suggestions and include a  clear “serving suggestion” notice to avoid any confusion.
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker Regarding your concerns about how we present meals on TV or our website: we only ever showcase the exact same Jane Plan meals that our members receive. On TV, we add extra vegetables (as we recommend you do too), which can make dishes appear different from microwave presentation
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker However, we understand life changes, which is why we also offer a cancel-anytime policy. Longer-term plans are discounted to reflect their duration, so if you choose to cancel early, we simply adjust the price to reflect the shorter plans.
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker If no return request is made within these trial periods, your subscription will continue for the duration you selected.
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker Additionally, beyond the 5-day trial, we offer a 14-day money-back guarantee. Up to 14 days after receipt of your first delivery you can return your remaining meals and we’ll refund you in full for everything, including the meals you’ve already eaten (up to the 5-day trial allowa
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker This is exactly why we offer a 5-day free trial with every first order—so you can try up to 5 breakfasts, 5 lunches, 5 dinners, and 5 snacks completely free before making a commitment. That means that if you  find Jane Plan isn’t a good fit, you’re welcome to return your box—
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker We’re very sorry to hear you’re not enjoying your Jane Plan meals. Over the years, more than 40 million meals have been enjoyed by Jane Planners, but we fully appreciate that food is a very personal thing, and everyone has different tastes
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker I hope you’ll understand it wouldn’t be professional for us to go into personal details about your experience in a public forum. However, we’d like to offer a general response to the points you’ve raised.
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Jane Plan
Jane Plan@JanePlanUK·
@CotswoldLadyB @JHadlynParker Thank you for your comments. We’re truly sorry we haven’t responded sooner on this platform—we don’t actively use X (Twitter) and were only made aware of your post by a fellow Jane Plan member.
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