Jason Sundberg

@DellCares How is it legal to damage a product, not repair it and then ship it back to the customer in worse shape. You should be ashamed of your service.

@DellCares my laptop back to me without doing any work on it and now with damage to it. The is coming from your escalation team. I've already contacted the BBB, FTC and Attorney General for fraud. I can DM you the details.

@DellCares I sent in my laptop to have the keyboard replaced under warranty. It was shipped via Fed Ex with the box and label provided by Dell. Once they received the laptop they said it was damaged and won't fix it. It must have been damaged during shipping. They want to send...

@DellCares Your escalation team, which is almost impossible to contact, has been terrible.