Jeremy Chelot

@Hexxeh @onchalks @youfibre @Brsk_uk You are on 8gbps

@JeremyChelot @onchalks @youfibre @Brsk_uk Indeed, but after spending to upgrade everything internal to 10GbE I'd really like to take advantage of it..! :)

@JeremyChelot I was with Brsk now with @youfibre post merge. I was on Betternet 2000 and upgraded to You 8000. I can’t use my service that I’ve upgraded to due to needing my @Brsk_uk ONT to be re-provisioned. With no clear estimation on a fix from support or chat. Frustrating!

@Hexxeh @onchalks @youfibre @Brsk_uk Not sure...We are looking into it...Nice problem to have stuck at 2Gbps...:)

@JeremyChelot @onchalks @youfibre @Brsk_uk do you know what's going on with 8gbit provisioning for former Brsk customers? Seeing other reports here and on Reddit that even after upgrading they're still stuck at 2gbps, myself included.

@onchalks @Hexxeh @youfibre @Brsk_uk We can’t change static IP yet because the BNG infrastructure is not shared

@Hexxeh @JeremyChelot @youfibre @Brsk_uk There is no communication within the company It seems.

@SirFlat70 @youfibre DM your address

@youfibre @JeremyChelot Installation was Monday - still no connection. I’ve called, DM’d and emailed you. Nothing. No problem with you taking the first Direct Debit though. Appalling service.

@thekirtley Please DM your address

@JeremyChelot been trying to contact youfibre support all evening as my alarm icon is red on my netomnia and Internet subsequently not working. Taking 30 mins between responses is no help whatsoever. Rang your customer support phone number and got hung up on part way through.

@GavinLeeWatson @youfibre Please DM your address

@JeremyChelot & @youfibre - I am still waiting to be connected after my install on Monday 16th March at 10:00am. I’ve spent hours trying to get this resolved. I’ve also received my first bill when I haven’t even had any internet service. Can you help?!

@onchalks @youfibre @Brsk_uk DM Your address

@broughy1322 @youfibre DM your address :)

@youfibre @JeremyChelot So my BT contract is ending and I've had two of the same letter (months apart) from you guys now saying you're about to start working in my area soon. When you gonna give me those sweet symmetrical speeds? 😅

@Notorious_BSE Agreed but I can do both

@JeremyChelot As commendable as it is that you reply to nerds like me screaming into the Twittersphere, I can't help but think your time would be better spent actually fixing the problem...?

@JeremyChelot just wanted to ssy congratualtions on having a customer service team that's actually worse than Virgin Media! I didn't think it could be done... BRSK were brilliant and yet YouFibre... Well... Let me talk you through. It started before 12 today:

@Notorious_BSE Agreed but at least I answer ;)

@JeremyChelot Thanks but it resolved itself in the end. I assume someone fixed it but my support ticket was closed with absolutely no correspondence at any point, and after a 46 hour web chat, all I got from them were greetings. I shouldn't have to tweet the CEO to get support.

@Notorious_BSE Please DM your address and I will help

@JeremyChelot I replied to the guy with a support ticket number I'd created over 4 hours earlier. Bro is still reading it an hour later as far as I can tell. Either that or he's realised he made some poor life choices and has quit to go work at Lidl. Either way, still waiting...

@MrGoldsbrough @youfibre @SpennymoorTown Please DM your address

🚨GIVEAWAY ALERT 🚨 We’re giving three lucky fans the chance to win 2 tickets each to watch @SpennymoorTown vs Chorley on Tuesday 24th ⚽🔥 To enter: 1️⃣ Like this post 2️⃣ Follow @youfibre 3️⃣ Comment your score prediction for the match 👇 📅 Winners will be chosen this Friday 🎟️ 3 winners. 2 tickets each. Good luck! Let’s see those predictions 👀⚽ (T&Cs apply. UK-based, 18+. Winners contacted via DM from this account only. New winner chosen if no response within 24 hours.)

@Josh1C @youfibre @Brsk_uk LOL

Each email I get for transition / merger of @youfibre and @Brsk_uk become 1, yes it reminds me of the spice girls. 😂 “When 2 becomes 1” @JeremyChelot

@creatorofnil @youfibre Find a CEO who answers so fast ;)

@creatorofnil @youfibre DM your address and your question and I will find a solution

@JeremyChelot @youfibre is great and I'd recommend it to anyone But what on earth is up with the support I'm having issues with my upgrade to YF2000 since Thurs Been through 5 support staff each telling me different things There's 0 communication and no one knows anything

@Hexxeh We are checking

@JeremyChelot Ticketmaster thinks you're a bot when connected via Brsk/YouFiber and blocks you queuing to buy tickets, I have to hotspot my phone to buy them. Was never a problem on VM so it seems to be something about the address blocks used they don't like.

@JeremyChelot Ticketmaster blocks me from buying tickets when I'm using Brsk connection - seeing other reports on FB too. Seems to kick in after you've waited in a queue for an on-sale making it particularly awkward... Something your network team can resolve with them?

@Hexxeh What is the issue?

@JeremyChelot This is still happening, any update? Another report here of similar issues (though they're not on a static IP like me): reddit.com/r/youfibre/s/D…

@eggplantuk It should be fixed

@JeremyChelot why was your update on selling out to Virgin deleted? Does this mean we are going to see yearly price hikes now? (and there's an outage across Folkestone currently btw facebook.com/share/p/14Zyx9… )

@eggplantuk The team is working on the issue in Folkestone…Sorry!

@Moore606 @youfibre_status @youfibre An engineer is going on site tomorrow morning. Please DM your address.

@youfibre_status @JeremyChelot @youfibre 12 hours now with no service. Another day loss of earnings if not restored by morning. What is taking so long?

Unplanned outage in these locations: Stockton We’re pleased to say the unplanned outage in these locations is now resolved. If you are experiencing any issues, please power off and back on your ONT (the small box on your wall) and your router.