Jerin Davis

Basic professionalism such as answering or calling back is expected. While delays may be understandable, customers should be kept informed of the status. Requesting immediate attention and resolution.

Day 6: No response. My scooter remains at the service center,and the issue is still unresolved. Despite repeated follow-ups,I have received no updates. I have tried to contact the service advisor multiple times,but calls have gone unanswered.Ticket #101843615 @AtherEnergy

@atherenergy I shared an alternative contact number yesterday evening as requested, but I haven’t received any call yet. I also tried reaching the service advisor today, but my calls went unanswered. This is now day 6 without a proper update. Kindly look into this urgently

Hi Jerin! We've been trying to get in touch with you, but it seems our attempts have been unsuccessful. No worries though, we're here to help! Could you share an alternative contact number and a time that works best for you via DM? We'll make sure to reach out at your convenience. i.ki.show/1C39036A76

My scooter has been at the service center since last Tuesday. Service is complete, but a wiring harness issue remains unresolved The team has escalated it and is awaiting your guidance. No update for 5 days. ID: #101843615 Request immediate resolution. @atherenergy

@atherenergy @atherenergy It has been 24 hours since your "we’re on it" . Despite your assurance, I have received zero updates and the service advisor is not answering my calls ​This lack of communication is unprofessional for a brand like Ather

@JerinDavis10 Hey Jerin! We’re on it and have escalated your concern to the team. They’re diligently looking into this, and you can expect an update soon. Thanks for your patience as we get this sorted!

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