Jetstar News

@yesitismenow Hi Paul, I can see that you’ve sent us a DM on our Jetstar Airways twitter account. You may wish to check your inbox. Thanks – Maria

@theblackbox765 Hi there. Yes that's right, so I would recommend you to check the availability of the flights on our website. As of to date, our flights from Manila to Narita are offered daily. Thanks - H

Jetstar to add two additional weekly flights to Fiji from December 2018 to mid-January 2019 newsroom.jetstar.com/jetstar-to-add…

@theblackbox765 2/2 up until 26 October 2019 and have yet to upload the flights for November and December 2019. I would recommend you to keep on eye on our website for available flights. I hope this helps Thanks - H

@David77043932 Hi David, thanks for the reply. I have responded to your DM. Regards - Joie

@JetstarNews I have done the DM thanks Joie for responding.

@JetstarNews can someone give me an explanation why I came home from work today to find my wife crying about our recently booked Holliday. Can’t get the help I need. Urgent help required in Australia. Our Holliday we booked we are being told is not right and we have to cop it. ?

@LucyCormack Hi Lucy. I appreciate your disappointment about your flight getting delayed. Can you provide us the booking reference number via DM so we can look into this? Thanks - H

.@JetstarNews delays 6am flight to Mel by 6+hrs. No email. No text. Still nothing at 5.56am. Have now had to fork out $250 for new flight

@markciri Hi there, thanks for the reply and I apologise if you had any difficulties changing your seats via Jetstar App, we appreciate the feedback for further service improvement. Regards - Joie

@JetstarNews Done it on website. Apps doesn't work!!

@JetstarNews Hi Jetstar, is it possible to change seats for 4 ppl on a return flight from Thailand to Melbourne. We are flying back home in the next 7 days.

@markciri Hi there, thanks for replying. Sorry if you're having trouble changing your seats on the app. If you haven't been able to do this, you can send us a DM with your booking reference and full name so we can assist. -J

@JetstarNews Hi Joe thanks for your reply. I've managed to do it on the website but it doesn't work on Jetstar Android app. Could you please pass that info to your development team. Many thanks. Marco.

@mscarobaum Hi there, thanks for the reply and I apologise if you weren’t updated with your flight. As mentioned, we do have systems in place to contact passengers affected by changes like this and I sincerely apologise if this wasn’t your experience. We appreciate the feedback. Regards - J

@mscarobaum Hi, I’m sorry to hear if JetstarNews was not updated regarding the fire earlier today. Rest assured, affected passengers will be sent an email/sms regarding any changes with their booking. Thanks - Chichi

@markciri For me to verify if online check-in is available on your booking, kindly DM your booking reference and full name. –M

@JetstarNews Nothing to assist! All I wanted to know is can I check in online flying to Thailand next week that's all!

@JetstarNews morning Jetstar, when is I can check-in online for international flight? Thanks.

@markciri Could you please DM your booking reference and full name so I can check this further and see how I can assist? –M

@JetstarNews I'm going to Thailand! Is that included?

@MorpMorpie 2/2 generally our cheaper tickets are available to those who book early and as more people book tickets for a flight, the price increases. Thanks - Lee

@JetstarNews your prices should be static. Other companies have static prices, why shouldn't yours?

@MorpMorpie 1/2 Hi there. The way our pricing works is we have a certain number of tickets available at each price or "fare class". We start selling tickets at the lowest fare class and once all those tickets are purchased, the price will go to the next available fare class. This means that

@MorpMorpie Hi there. As you may appreciate, customer demand for the sale fares was very high and seats sold very quickly. Also, as advised, prices aren’t static and are subject to availability. Thanks – Yen

@JetstarNews still cant find any $29 flights as was advertised in your current ad on Facebook.

@ablizz Hi Andrew, thanks for your tweet. So we could check this for you, kindly DM us your booking reference and full name. Thanks - Yen

@MorpMorpie Hi there. I'm sorry to hear that you have missed out on the fares you were eyeing. However, as advised, fares are subject to availability and can change. You may want to check our other deals here: bit.ly/2vIP1DD. Thanks - H

@JetstarNews take your advertisements down for $29