Jo Layton

@British_Airways - pretty disappointing flight to New Orleans - in my humble opinion - you’ve def lost your edge - sadly.

@ITMtweets Great session on Sustainable Re-Boot How to decarbonise our overall industry is only achieved through Global and Partner collaboration- COP26 and G7 is the highest level - but our LOCAL actions are so effective in the short term @CAPWorldwideSA #CAPinsights #CAPEarth

The BTA are excited to announce a new partnership with global serviced apartment specialists, @CAPWorldwideSA! They will provide BTA members with a range of exclusive deals and solutions! Read more about the partnership here: capww.com/cap-insights/3… #BTACares #CAPWorldwide

@ITMtweets a day together in our work bubble at our home office listening to the Thrive 2.0 experts while we plan how to navigate the current landscape. Wishing our travel friends well and safe recovery from this crisis. @CAPWorldwideSA @Scott_ka #CAPinsights #togetherwevegotthis

@TernGroup London is missing you too @TernGroup and you especially @pscoleman69 ! Looking forward to our cocktail with @LesleyPutnam when you’re next in town - let’s hope it’s not too long 🍸🙏

Great to spend quality time with you @trineoeste @StayHOF - you’ve continued to support @CAPWorldwideSA with excellent service and products during these incredible times. Thank you to you and your fab team for all you do every day for our clients.

@Iberia_en @LATAMAirlines - and now you cannot locate the luggage? Seriously? The distress this is causing is beyond belief.

@Iberia_en @LATAMAirlines 9 hrs stuck o/n from 23.30 pre immigration with no water, food, support for 11 humans, stranded at MAD incl a pregnant woman and my grieving daughter-in-law, back to UK to start journey again tomorrow #poorrservice #dutyofcare #abandoned #notmyproblem

Empty help desks - 11 passengers delayed by @Iberia_en and then abandoned by @LATAMAirlines - 31 degrees heat. 1am in the morning. Cannot find luggage. No help from authorities! Terrible service!

Shocked and distressed that my daughter in law is on her way home to see her very poorly mother, and has been abandoned at Madrid airport by @Iberia airlines who delayed LHR to MAD due to poor management of a COVID passenger @LATAM_BRA - no one to help her at the airport?!?

@LATAM_BRA They are stuck in area pre immigration, no food, no water, no luggage, they are near the connections gate, the police are not letting them through to immigration, and the Iberia and LATAM desks are empty (supposed to be 24hrs!) No one is helping - terrible! @LATAM_BRA @Iberia

@jolayton Hello, please be advise that she needs to go to the counter to get assistance, or can get in contact with our customer support: ms.spr.ly/6018TWfgM. Regards.

In 2020 ‘cleanliness’ and ‘space’ have become the critical success factors. linkedin.com/pulse/2020-cle… via @LinkedIn

@BHanfrey It’s a great leadership message - I’m guessing however, it’s just a bit harder when you’ve been fouled ... ;-)

As a Dad of two sport loving sons, this sums up my feelings perfectly ❤️👍

Celebrating excellence in our industry, table 27 - thank you for supporting serviced apartments and extended stay. #servicedapartments #hospitality #excellence #businesstravel #saawards

@StevenHesketh @nickyperryhesko @Fiona5353 @clairemcguinne5 @Alexroseusp @UKHospKate @dawnholding1 @nouranzarroug @WorldClassWCS @trineoeste @laura_culture @NishaKatona Thank you Steven! You’ll never know how much we appreciate your ongoing and absolute support. #mutualrespect #positiverelaionships

@AliceLM_Travel Thanks for sharing @AliceLM_Travel - a very thought provoking personal message. #BeKinder - we could all be nicer to each other - let’s hope we all learn from this high profile example that reflects many ‘normal’ lives

@The_IoD - great forum tonight on business travel and focus on mental health/wellbeing in our industry. Caring, prep, language, policy, metrics, research, stress index, root causes - so much we still need to do. #CAPInsights #culture #preparelikeanathlete

@inntel_co_uk @inntel_co_uk when I had the pleasure of a tour of your office recently during your 'well-being week', I noted the green room, and your passion for your teams to take time out - (I also love a flip-chart and noted who'd achieved the most steps that week.. ;-) #partnership

@JosieOliveira9 That’s why you’re on the team @JosieOliveira9 ! Let’s all be ‘extra’-ordinary together! Welcome to @CAPWorldwideSA - delighted to have you on-board!

@collective_llp interesting, exciting, fun, future, all-round experience of the world of ‘co’ in London. The @CAPWorldwideSA team were honoured to meet your teams & leadership, to eat, to sleep, to tour, to socialise, to work, to meet and play. #CAPinsights #servicedapartments