Johnny foxbeard

@HastingsDirect Wow another lie. The stolen money still not being returned

@HastingsDirect We will see. I was told that Friday - lies, Saturday - lies, Sunday - lies. Let’s see what the latest lie is

@HastingsDirect can you please advise me how to complain. I called to cancel my car insurance tonight and you have incorrectly stolen over £500. Your staff apologies did not mean much as I had to cancel my birthday celebrations

@HastingsDirect Can someone confirm the dm has been received and it’s not more empty words from @HastingsDirect

@JohnnyFoxbeard Thank you. Can you also confirm your full name as it is on the policy? ~Theo

@HastingsDirect I have No reply No shock

@JohnnyFoxbeard Yes, if you can DM the policy number, your full name on the policy and your date of birth we can check the policy. ~Theo

@HastingsDirect I’ve called all weekend to say this will be addressed urgently is a joke. You stole from me 4 days ago, and still haven’t repaid it that’s not urgent

@JohnnyFoxbeard Raising a complaint about this would get the matter investigated by the Customer Relations team. You can call the number above to discuss this more urgently and see what the situation is or what progress is being made. I'm sorry to hear about the delay concerning your refund. 1/2

@HastingsDirect I’ll DM the account number now where Hastings illegally stole money from and have refused to return despite numerous promises

@JohnnyFoxbeard I'm afraid I cannot comment on the progress without the details. If you can DM the policy reference we can access the policy and take a look at this. ~Theo 2/2

@HastingsDirect 5 working days!!!!!!! Are you joking you have stolen from me!!!!

@JohnnyFoxbeard you within five working days. You can find further information about this process here: hastingsdirect.com/help. Did you have any further questions or is there anything else I could help with? ~Theo 2/2

@HastingsDirect Yes I have questions Where is the stolen money and why do @HastingsDirect think it’s ok to illegally access customers banks accounts and take whatever money they want and then lie about returning it. Friday “it will be back Saturday” Saturday “it will be back Sunday” Sunday 🤷‍♂️

@HastingsDirect I need you to return the stolen money. I’ve been lied to so often by your call centre who stole the money it’s crazy. Raising a complaint does not address the issues that you using my bank as your piggy bank has created. 4 days in and you’ve still not returned it

@HastingsDirect the stolen money has not been returned 4 days on. The complaints have been ignore and all I get on the phone is empty apologies and lies

@HastingsDirect you have stolen £500 from my bank account without permission and have so far not refunded it. Please send me an email address to complain about this Clinton who stole the money admitted this and has not returned it

@HastingsDirect why have you stole ln from me and are refusing to answer. A member of your staff call Clinton has illegally stolen £500 from my account and as a company you are refusing to answer or respond #thieves

@Dom_Szoboszlai1 Fantastic

Your honest opinion about him.

@CollinsHar59465 @Cybersafe_Qu Seriously can’t believe @HastingsDirect think it’s ok to steal from people

@JohnnyFoxbeard It’s a mess always with these people but @Cybersafe_Qu can assist you

@LucasRedle69233 No they have still kept my money and offer empty sorries

@JohnnyFoxbeard Have you gotte𝒏 A𝒏y solutio𝒏 yet ?

@x_ORidinGMyWavE I’ve spoken to @HastingsDirect for able hour this morning and despite numerous empty promises they are still withholding the stolen money. Guaranteed it would be returned this morning and now they can’t tell me when or even if they will return the money they admit they stole mad

@JohnnyFoxbeard @JohnnyFoxbeard have you tried done traces and reach out for recovery

@HastingsDirect hello you have illegally stolen from me and are refusing to return the money!!!!! Where do I complain @financialombuds

Would you take Trent back at Liverpool?

@HMRCcustomers So nobody on th phone will help, the chat bot is useless, you ignore letters and just keep sending letters I don’t understand and your answer is you can’t help

@JohnnyFoxbeard We don’t have access to personal records on our Social Media channels. Amandine

@HMRCcustomers is there an email address I can use I keep receiving letters about fine that I don’t understand and I’ve followed your call centres advice and see to be punished for doing so, so I need a written record