Johnathan Smit

@webafrica I want to cancel! Just waive the fees. Let me pay for Feb (since I haven't received any services anyway) and move to another ISP. All I want to for you to waive the installation and activation fees for a line you didn't install in the first place.

@Johno_JS Our teams have requested the reconnection of the services to the Operations department. Updates to follow as they become available.

@webafrica Tickle me this. Is it ethical to charge a customer a router, fiber installation fee and connection fee if the installation happened more than 12 months ago?

@webafrica Customer number? ACS48

@webafrica IDK where to find it. It's not in the customer zone and I didn't have the line installed at the new house. It was already here when I moved in.

@webafrica This was the installation date of the line. If you activated a new service, then where is my connection? I don't have internet! For TWO WEEKS now! And even then. You cannot recoup the installation cost of a installation that didn't happen.

@Johno_JS A new service had to be provisioned and activated for the new premises -in -the account holder name. For our legal terms - please visit: webafrica.co.za/legal/

@webafrica I have no problem fulfilling my legal obligations. You cannot reset the 12 month obligation because I moved into a new house. The line was already installed. It is unethical. Please ask a manager to call me.

@Johno_JS If the service is being cancelled within the first 12 months of activation the fees would apply. Please have a look at the following link - knowledge.webafrica.co.za/index.php/know…

@webafrica Looks like you're done, your live chat session (ref #694649) has been closed and you're back with Willie again,

@Johno_JS Hello, sorry you missed us at the time. Our social media support is avail Mon-Fri 9am to 4pm. Our WhatsApp live chat hours: 7am - 9pm weekdays. Please confirm any inquiry related support reference so we may follow up and get you the help you need asap

@webafrica Is it that difficult to just switch a fibre line? Two weeks after moving to my new house (and with a month notice before that) I still have no internet. Now you want to charge me cancelation fees as if the line was installed yesterday? #notethical #badservice

@webafrica How about now? Maybe your marketing department can help me? All I want is to switch to @Afrihost. Is that too much to ask? #poorservice #unethicalcancelationfees

@webafrica Hello? Anyone home? I've phoned. I've messaged. I've facebooked. I've sent smoke signals. I've asked via WA to be escaled to a manager. It's been two weeks. #plzcallme

@webafrica I think I've WA every single agent in your call centre. Twice. I've switched to @Afrihost You've lost me as a customer. Foreva. Your service is pathetic. You broke our agreement. #cpa #noresponse #letmego

@webafrica Oh my f* It's been two weeks without a connection... And when I want to cancel you charge me R3500? I don't Efffffing think so. #cpa #ethical

@CatherineHYoung @riedwaanb @ThinkroomSME @GrindstoneXL

❤️ this image posted by @riedwaanb 3 thoughts: 1. I'll rather use this next time I want to explain cliched phrase #DigitalTransformation 2. Importance of spending time on insights to ensure it crosses into the wisdom stages for #impact 3. Nothing about ultimate impact is linear😀

The first Joburg Workshop about to kick off with @KeetvZ & @AndreaBoehmert exploring what it takes for SA Scale-Up Co’s to navigate through the ‘Find-Make-Grow-Realise’ Investment Cycle... #Grindstone5

Our @KnifeCap @GrindstoneXL #Grindstone5 ‘Find-Make-Grow-Realise’ #Joburg Workshop today with the Top30 SMEs (Chosen from 400)... Thanks @DeloitteSA @FNBSA @sasmefund! Now for narrowing it down to Top10 😬

Grindstone Accelerator launches call to startups for first Gauteng cohort (@GrindstoneXL @KnifeCap @sasmefund) ventureburn.com/2019/03/grinds…

Deloitte in the Western Cape welcomes guests and clients to the #Budget2019 engagement. We look forward to a robust and insightful dialogue.

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@webafrica Thank you for the fiber. It's going to be legit. Will you please fix the effing sidewalk now?