CharlieHR

We’re thrilled to unveil Charlie Recruit, our new #ATS add-on, designed to #MakeHiringEffortless! From posting job ads to managing your candidate pipeline & getting contracts signed, automate it all within Charlie, the HRIS you already know and love 💜 hubs.ly/Q02DdjB90✨

Our live chat support may be temporarily unavailable, but we’ll be back online as soon as AWS resolves the issue. In the meantime please email us at help@charliehr.com and we'll get back to you as soon as possible.

Heads up! AWS, the infrastructure many online tools rely on, is currently experiencing an outage. The good news: Charlie is running as normal 💪 Your access is unaffected. We’re keeping a close eye on the situation to make sure everything continues running smoothly.

@deanamurfitt Hi @deanamurfitt, thanks for your patience. Your employees should now be able to access their accounts again, as of 1pm. Let us know if that's not the case.

@JoinCharlie any update on this @JoinCharlie ? we have active employees who have been told that they are offboarded and they can't access their accounts.

Some of our customers have been impacted by a bug in our scheduled reactivation and offboarding code. For those affected, we're working on reversing that and restoring your account to normal, and will be in touch in due course.

Small businesses thrive through collaboration and community 💜 That's why we’re thrilled to introduce our new referral scheme! 🤝 Support other SMB leaders 🎁 Enjoy and share the gift of effortless HR 🤑 Earn 3 months of Charlie for free hubs.ly/Q02FStZq0

All users should now be able to access CharlieHR as usual - thanks for your patience whilst we got this sorted!

Some customers are currently experiencing issues logging into Charlie due to an increased volume of New Year traffic to the site - we're working on resolving this as a matter of priority to make sure you have access ASAP. Please email help@charliehr.com for any support

Charlie’s brand didn’t stand out: so we fixed it. Check out our new look: charliehr.com

We'll be doing some site maintenance at 8pm this evening (GMT) - and will be back up and running an hour or so later! 💙

@emiliasusyoga Hi Emilia, sorry to hear you're still having issues. Our support team sent out an email this morning with further instructions for those still without access. We're going to send you a DM so we can help.

We had some downtime over the weekend caused by a problem with our domain renewal. This was fixed at 7pm UTC on Sunday 12th March. Most customers should not experience any problems today, but if you have any trouble connecting the Charlie website this morning you can... [1/2]

@marky_uk So fixing the DNS problem fixes the expired cert problem. If you're seeing something different please do let us know. ^Alex 2/2

@marky_uk Hi Marky, thanks for your tweet. It's an expired cert caused by a DNS error - charliehr.com is resolving to http://80.82.116.60 ("This domain name has expired") but due to HSTS it goes to https://80.82.116.60 and that's where the expired cert error comes in 1/2

@geekonaleashuk Hi Dave, we're really sorry for the inconvenience caused by this issue. We're hoping the issue will be resolved fully by this evening, however we've just DM'd you to see if we can help in the meantime.

@JoinCharlie the lack of contact/info except via twitter, no notice on website front page, and no email to users looks poor, plus as an IT manager with 200+ users who need CharlieHR today to close their 6 monthly reviews, the workaround for 200+ remote workers is not viable for us

@laurajkennett Hi Laura, we've resolved the domain issue on our end however we're waiting for browsers to catch up, which may take some time. You should be able to access your account by the end of today, but if we can help with anything in the meantime send us a DM. Our apologies!

@CFG_LMillar Hi Laura, we've resolved the domain issue on our end however we're waiting for browsers to catch up, which may take some time. You should be able to access your account by the end of today, but if we can help with anything in the meantime send us a DM. Our apologies!

@JoinCharlie Hello - also unable to access CharlieHR and struggling to understand the instructions. Do all users need to complete the instructions in order to access?

@JenniferWlodyka Hi Jennifer, we've resolved this domain issue on our end however we're waiting for browsers to catch up which may take some time. You should be able to access your account by the end of today, but if we can help with anything in the meantime send us a DM. Our apologies again!

@JoinCharlie @JoinCharlie as I’m not in a tech implementation role I didn’t really understand what those instructions mean. Do they have to be completed to get back into our account?

@JenniferWlodyka Hi Jennifer, sorry to hear you're still affected by the issue. Did you try the public DNS instructions? If one didn't work for you, try the other one - the steps are the same, just the DNS server IP is different (8.8.8.8 vs 1.1.1.1). Let us know how you get on.

@JoinCharlie @JoinCharlie I’m having issues getting logged in. Message keeps on saying connection is not private. How do I resolve this?

@harrygthompson @Gateley Thanks for letting us know. You can try a local DNS flush but most likely the problem is with your DNS provider's cache rather than yours. I've shared some advice on setting up Google or Cloudflare DNS which has worked for me when my ISP's DNS let me down: twitter.com/JoinCharlie/st…

@Gateley @JoinCharlie Still not working for us - I am guessing it requires a DNS flush?

@JoinCharlie what’s up with your website certificate? Safari can’t connect due to lack of secure connection?