Jonathan Carless

@Cardiffbus That’s good to know. Thank you for getting back to me.

@JonathanCarless We're no longer offering the capacity info on our app, as following a regular review of our data & technology it was judged to offer poor value for money. During lockdowns & social distancing it was an important part of keeping our customers safe, but since then it is far 1/2

@Cardiffbus Good Afternoon. I was just wondering why the capacity checker on your website no longer works and is this a permanent change? Thank you. Jonathan Carless.

@tfwrail Good Afternoon. I was charged £22.20 for a fare on 25.2.26. I think this may be due to a tap on fare of £2.20 and a penalty fare of £20. How am I able to get this sorted because I did tap on and off on that date. Thank you. Jonathan Carless. Thank you.

@tfwrail Thank you for getting back to me. Is WhatsApp via a message or phone call?

@JonathanCarless Hi Jonathan, if you can pop us a direct message, we shall take a look into this for you. Alternatively, you can WhatsApp us on 07790 952 507. We are live until 8pm. Take care ^Meg

@tfwrail I’ve been charged £20 after a journey from Birchgrove to Pontypridd. Is there anyway to get a refund on this or why I’ve been charged that much? Thank you.

@cardiffcouncil Good Morning. Please can I cancel a bulky waste collection please. Thank you. Jonathan Carless

@tfwrail Good Afternoon. I forgot to tap off when finishing my journey at Cardiff Central today. Is there something I can do to not pay a penalty fare. Thank you. Jonathan Carless.

@tfwrail Thank you. It just makes it difficult to traverse particular in rush hour when there are loads of people trying to get on and off.

@JonathanCarless Hi Jonathan, pay as you go barriers are bi-directional. I can certainly pass on your feedback ^Anna

@tfwrail Good Afternoon. I don’t know whether this is the right place for this message but the gate lines at Cardiff Central for tap on tap off are not fit for purpose because they are used for both getting in the station and getting out. At peak time it gets very busy.

@Cardiffbus Thank you.

@JonathanCarless Good afternoon, I will pass your feedback to the planning department for future consideration.

From Sunday the 4th of January 2026, there will be a service change🚌 Please click the link below for more information ⬇️ cardiffbus.com/january-servic…

@Cardiffbus Good Afternoon. Will there be a bus going up Caerphilly Road, near the Aldi, on Sunday afternoon? Thank you.

@StagecoachWales Thank you Ivy. I will use the form you’ve provided.

@JonathanCarless Hi Jonathan, Your feedback has all ready been passed across to the team. If you wish to provide more you can either direct message us or fill in the feedback form below. -Ivy stge.co/3H8uNG9

@StagecoachWales Good Afternoon. I don’t know where best to send this but I was wondering whether Stagecoach would consider making changes to the 86X route between and the Heath Hospital as currently it doesn't serve the needs of hospital staff very well. Thank you.

@StagecoachWales Thanks for getting back to me Dee. Is there an email address I could send my feedback to?

@JonathanCarless Hi Jonathan, Our timetables and routes are reviewed on a regular basis so we will pass your feedback over to the local team for the next review. -Dee

@tfwrail Hi Jade. Would I just tap out at the barrier without actually going through them? Thank you.

@JonathanCarless @JonathanCarless Hi Jonathan, you would need to tap out at the barrier before going to your connection with your paid ticket. You do not need to exit the station. Jade^

@tfwrail Good Morning. I’m going to be taking a train from Birchgrove to Cardiff Central today using pay as you go and then making an onward connection via a GWR train. Will I be charged extra as I can’t see how I will tap out again when I get to Cardiff Central. Thank you.

@Cardiffbus Ok, thank you for the reply.

@JonathanCarless Hi Jonathan, We are currently planning for a contingency service and will update as soon as possible. We are hoping that this industrial action can be averted.

@Cardiffbus Good Morning. Is there any word on whether the strike action will be going ahead from this Sunday and what effect this will have timetables? Thank you. Jonathan Carless.

@tfwrail That’s helpful to know, thank you Anna.

@JonathanCarless Hi Jonathan, if you're no longer able to make a journey due to disruption, just tap out at the same station within 60 minutes of when you tapped in and you will not be charged for this. If you do not tap back out, then you would have an incomplete journey charge ^Anna

@tfwrail Good Afternoon. If I use pay as you go at a station and the train is then cancelled so I decide not to travel, will I be charged for not completing a journey? Thank you. Jonathan Carless.