Juliana Hoard

@DriveTime @SilverRock I have called Denise and left her messages. I have texted her. She has all the information and more

@Jules99Hoard @SilverRock Hello Juliana, You can contact our Customer Relations department at (800) 965-8043. We would be glad to see if your case manager is available. If she is on another call, a callback request will be sent. Thank you, DriveTime Customer Relations

@DriveTime DriveTime West Orlando Orlando @speedwayAutomotive @SilverRock Subject: Ongoing Warranty & Repair Failure – 2020 Ford Edge Purchased 1/21 – DriveTime Orlando On January 21, 2026, I purchased a 2020 Ford Edge (66,000 miles) from DriveTime in Orlando.

@DriveTime @SilverRock I already have. Numerous times. This is the full time line. If you have any questions contact your “case manager” Denise, good luck getting a hold of her though. I can’t.

@Jules99Hoard @SilverRock Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

This situation has caused significant financial and professional hardship. I acted in good faith from day one and reported the defect within 24 hours of purchase. I am requesting immediate resolution.

I am seeking: 1.Full resolution under the warranty terms that were represented at the time of sale. 2.Reimbursement for lost wages and related damages. 3.A permanent solution — either proper repair at no cost or return of vehicle

I am currently consulting with attorneys regarding breach of warranty and potential violations of Florida consumer protection laws.

At every stage, I followed the exact procedures required by DriveTime and SilverRock. I was repeatedly told to “be patient” and to continue working through their approved repair channel. The vehicle has never been reliably repaired.

As of today: •I have been without reliable transportation for over a month. •I have lost wages due to lack of transportation. •I have made a significant down payment. •My second car payment is due. •The original issue was reported immediately and repeatedly

•SilverRock then declined coverage, citing that the vehicle was now outside the 30-day warranty window — despite the fact that the vehicle has been in and out of authorized repair facilities since the first week of ownership.

Repair. •The following day, Ford identified an additional emissions-related issue — consistent with the same underlying problem described since the beginning (initially labeled as a “sensor” or “valve” issue).

SilverRock provided a referral to Ford and indicated repairs were approved. However: •Ford later contacted me stating SilverRock initially declined payment. •After I called and repeated the full history multiple times, SilverRock reversed that decision and approved the

Silver Rock’s approval in writing and over the phone to speedway and myself . SilverRock provided a referral to Ford and indicated repairs were approved. However: •Ford later contacted me stating SilverRock initially declined payment.

Issue I would have to take it to Ford. After continued failures, I requested that DriveTime take the vehicle back. I was told they could not assist and was directed to Customer Relations. I was informed that if Speedway could not resolve the issue, I could take it to Ford with

•Third visit: The vehicle was kept for approximately one week. During this time, I expressed concern that repairs were extending beyond the 30-day warranty window. DriveTime representatives reassured me that everything remained covered and that if Speedway could not resolve

due to a leaking hose/part that had to be ordered. •The vehicle was held over Presidents’ Day weekend, including the Friday prior. I was again told the issue was resolved. The check engine light returned shortly after.

Second visit: I requested to return the vehicle due to repeated failure. DriveTime insisted I “be patient” and follow warranty procedures. Speedway kept the vehicle again but did not inspect it for nearly 48 hours. I was later told they needed to keep it longer due to a leaking

Vehicle to their authorized repair facility: speedway automotives Here is the timeline that followed: •First repair visit: Speedway kept the vehicle for two days and stated the issue was fixed. The check engine light returned the very next day.

Within 24 hours of bringing the vehicle home, the check engine light came on. The day after purchase, DriveTime contacted me to ask if everything was satisfactory. I informed them immediately that the check engine light was on. I was instructed not to worry and to take the

@DriveTime And they told me to take to the mechanic(basically, without my knowledge, overriding my RIGHT to return it within 5 days. Kept saying if it didn’t get it fixed this time I could choose another car. Picked up th car yesterday after being at the shop for 6 days. Lights on again.

Thanks for letting DriveTime be a part of your big milestone and helping you get the right car, Haley!

@DriveTime Legit the worse experience with an issue. I have been lied to and they have not stood by the warranty or the quality of the car. Bought my car barely a month ago, on the second DRIVE after I took it home, driving to work the next day the check engine and lights came on