The Justice Clubhouse

@gcashofficial Ticket Number: 191938297

@JusticeClubhaus Hi. We want to help you resolve your concern as quickly as possible. Could you provide more details so we can assist you? If you have a ticket number, you may share it with us so we can check it for you right away. We'll wait for your reply!

@gcashofficial no. 3 days i haven't received an OTP on time.

@gcashofficial Another thing is I can see my GCash Balance on the GlobeOne App. So clearly this issue is on your end. You are really messing with people's livelihoods. That's not right.

@JusticeClubhaus 4/4 our Help Center or through your GCash App. Hope this helps.

@gcashofficial No. Globe contacted me on their end. Nothing wrong with my signal or connection. There are also a lot of people with the same issue who are unable to access their accounts. We also enabled biometrics so why is that option gone when YOU signed us out. Fix this.

@gcashofficial Ticket Number 177721432.

@JusticeClubhaus Hi. We understand your concern. We recommend filing a ticket so our team can further assist you. Just visit our Help Center and tap "Chat with Gigi" at the lower portion. Once you have a ticket number, you may share it with us so we can endorse it for immediate action. Thank you.

@gcashofficial You keep responding with the same generic excuses. You shouldn't make it hard for people to access their own accounts. You guys and Globe need to get it together. You are playing with people's money.

@JusticeClubhaus 3/3 We also suggest not to create multiple requests to avoid superseding the receipt of your OTP. For more details, you may visit our Help Center and search for "I did not receive my OTP." Hope this helps!

@enjoyGLOBE I have not been able to sign in and no Specialist has contacted me at all in the three days I've had this problem.

@enjoyGLOBE You guys have not sent my OTP from GCash in a timely fashion

@ilovekryselle Been two days for me

May issue ba sa #gcash ngayon? Hindi ko mareceive yung otp to login. Kakaiyak.

@gcashofficial I have done all that. My connection is strong. When I input the OTP it says it's wrong. This is ridiculous.

@JusticeClubhaus 3/3 GCash. We also suggest not to create multiple requests to avoid superseding the receipt of your OTP. For more details, you may visit our Help Center and search for "I did not receive my OTP." Hope this helps!

@gcashofficial 5 hours. No OTP. Why do you keep updating the app for it to not work. We need to access our accounts on the fly. This is unacceptable.

@gcashofficial and please do not tell me to clear cache. Close reopen the app. Reinstall. You are TEXTING the OTP to me.

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