KCOM Support

#Goole #KCOM #broadband

#Goole #KCOM #broadband #outage

#Goole #outage #KCOM #broadband

#broadband #Goole #KCOM

DN14 area outage update #broadband #KCOM #outage

One of our cabinets was struck in Goole overnight and customers in DN14 are currently without services. Our teams are assessing the damage and will update customers as soon as we know more. We’re sorry for the inconvenience this will be causing.

@King_Pab @KCOMhome Hi Paul can you please retest with iClouds private relay switched off, as its a VPN which takes you off of the KCOM network Thanks.

@KCOMhome I pay for 900 speed package and this is what I’m getting. RIP-off #kcom

@richardmadden @KCOMhome Good Morning Richard, I'm sorry to see that you're experiencing issues. Can you DM me your address and postcode and I can take a look into this for you. Thanks, Will

@KCOMhome @KCOMcare just had an email through telling me our monthly bill is increasing from March. Click the link to see what our options are and this is page I’m shown. The offers for new customers are far cheaper than the ones for loyal customers too. Frustrating. 😡

We are sorry for the inconvenience caused and thank you for your patience.

UPDATE: Service has now been restored to all customers affected, if you are still without service then please switch off at the wall for 30 seconds and then switch back on again, if you are still without service following this please give us a call.

NEWS: We are aware of a service outage affecting around 200 properties in the HU8 O area of east Hull. This is due to our underground cables being damaged by a crew working for MS3 drilling to install a telegraph pole at around 12.30pm today. We apologise for any inconvenience.

We apologise for any inconvenience caused to our customers.

Postcodes areas: HU8 0QH, 0LU, 0LJ, 0QJ, 0LN, 0QD, 0LL, 0QG, 0LZ, 0LY, 0QE We believe around 167 properties are currently affected by the outage and 232 could be affected during the repair process. Our engineers are still assessing the situation and we’ll keep you updated.

An update re the outage in HU8 area after our underground cables were damaged by digging: These are the streets that are potentially affected: Mortlake Close Clifford Avenue Birklands Drive Brixton Close Peckham Close Clapham Avenue Ings Road Putney Close

Stay connected this Christmas with KCOM🎄 To avoid festive frustrations, make sure to download your games and software’s early 🎮 kcom.com/stayconnected #stayconnected #updates #software #gaming #KCOM #Christmas2023

@coolerinmyhead Hello Carl, there is no longer a public facing email address, instead we ask you you use the contact us form on our website - kcom.com/home/contact-u…

@mrslee1970 @KCOMhome Good Afternoon Melanie, I'm sorry to hear this. Can you DM me your address and postcode and I can get this sorted for you. Thanks, Will

@KCOMhome what do I need to do to get a call back or even a response to my direct message I'm looking to cancel and can't even get put through, I've just been on hold and I'm position 33 and it said unlikely to be answered before you close at 5pm?

@EnglandRac18234 @jawsofdeathdjn @KCOMhome Good Afternoon Rachael, I'm really sorry to hear about this issue. If you can dm me your address and postcode I'll get this looked into for you. Thanks, Will

@KCOMcare my zyxel router has a red light on showing no internet. I have turned off and on this has not solved the issue. Postcode hu17 0ul.

@jawsofdeathdjn Good Evening, I'm really sorry to hear that you're experiencing issues. Can you please DM us your full address and postcode and I can look into this for you. Many thanks, Will