KOVA Corp

#WorkingOut relieves stress and reduces your chance of becoming injured while assisting others. @PoliceOne walks you through a handful of exercises designed with #FirstResponders in mind. #Health #Police kovacorp.click/devel8efb4

KEANS is an #Emergency alert notification system that saves you time, resources, and potentially, lives by enabling #Communications between multiple locations through various public address systems. Learn more about KEANS Services. #PublicSafety kovacorp.click/emergad00a

Americans expect an immediate response when they dial #911, but many face a wait time in a potentially life threatening situation thanks to a shortage of 911 operators. This is a #Safety crisis waiting to happen. #PublicSafety kovacorp.click/911difa1ff

Meeting caller expectations is the minimum expected from #CallCenters http://today. @callcentrehelp breaks down how to truly create an enjoyable and memorable experience for your callers. #CustomerService kovacorp.click/14idef4d2c

In 2015, #Firefighters fought 297,000 #Wildfires, up from 290,500 in 2014. With natural disasters on the rise, it’s more important than ever to have an efficient #CallCenter.

#CustomerService has changed drastically from the days of telephone-only #CallCenters. So much so, that you may be wondering, "what about social media"? Are sites like Twitter and Facebook perhaps the real future of customer service? kovacorp.click/integb80e0

As data-driven policing becomes increasingly critical to a department’s success, many still struggle with integration and application. #Data #LawEnforcement #Police kovacorp.click/howun1d67b

🤖 His name is Bob and he’s here to help #FirstResponders #DisasterRecovery

Quick, Visual, Mobile, Personal. See how Millennials like their #custserv in this ultimate guide. Habits, Trends, Technologies. #millennials #CX #cctr #callcenter ow.ly/GjCK30m9KdF

With SilentPartner, first responders can use their smartphones to record, organize and transmit data from a job site or crime scene directly to their office database. kovacorp.click/silen1b89f

Call routing is a vital operation in any #CallCenter, and is traditionally based on three different strategies. Find out which is right for your company. kovacorp.click/aguid36590

Every day, #FirstResponders save lives and ensuring the wellbeing of the public. However, they're also at increased risk of burnout and stress. Here are some ways to prevent and manage burnout. kovacorp.click/emerge52fe

More than 240 million #Calls are made to #911 in the US each year. Ensure the top performance and response from your 911 center with KOVA Corporation #Technologies.

The use of #Technology and data analysis in a #ContactCenter can be a welcome addition. But that doesn’t mean it should lose the human element of decision making entirely. Are you ensuring your contact center supplies the best human interaction? kovacorp.click/whyte46419

Visit us in Booth #309 at the VA APCO NENA Interoperability Conference to learn more about KOVA Corp’s Media Recording Solutions! Discover why customers rely on KOVA as their vendor of choice. kovacorp.click/2018v45c38

Audiolog, powered by Verint Systems, Inc., provides a platform for the multimedia recording, evaluation, and archiving of #Calls. To learn more about how Audiolog can benefit your #ContactCenter and improve overall operations, click the link ⬇️ kovacorp.click/audio95da7

Before 1968, Americans in distress didn't have a universal phone number to call to get help from public safety professionals. Today all you need to do is dial 911 to report an emergency. Here’s how 911 came to be our universal emergency phone number: kovacorp.click/youtu95b06

Employee morale is extremely important in any setting, especially a call center. @callcentrehelp shares 30 ways to boost your employees' moods - and the vibe in your workplace. kovacorp.click/30way3603e

More than 70% of 911 calls in the US are placed from cell phones. Our Verint Media Recorder helps Public Safety retrieve location data and more from multiple locations to make sure they can move forward with the best, most accurate information.

A #Customer #Experience map can help provide a number of insights into the experiences your #ContactCenter is providing for your customers. This gives you the ability to ensure your customer has a positive experience. kovacorp.click/howtob2006