Kenya Airways Support

@ichwarajm Kindly share a DM with the flight details so we may advise accordingly. ^SO

@KenyaAirways @Maba42955742 @KenyaAirways @KQSupport How does KQ handle customers without direct and timely communication during flight cancellation and rescheduling? It’s frustrating when passengers can’t get responses to msgs or clear updates on their travel plans. KQ can’t take Kenya to developed status

@KenyaAirways is a joke..we bought tickets to Abidjan KQ521 from DSS. received 3 different msgs of changes to finally find out flight was simply Cancelled !!!IShld have checked the horrible reviews before but will never use it again for sure.. really upset!!!

@vijayvsr16 Kindly share a direct message with the flight details so that we may advise accordingly. ^SO

@KQSupport how can you book your seats in adavnce I have a confirmed ticket on 28 May 2026

@itsyegon34 Hello @itsyegon34, we do not fly directly to Budapest, however we can get a flight with a code shared airline. Please share your proposed dates of travel. ^BM

@KQSupport Cost?

Hello @KenyaAirways, do you have direct flights to Budapest?

@KenyaAirways You are audible Ben. Haig

@kimevents1 Please note that we do not have a confirmed resumption date at the moment. Once it is finalized, we will share updates across all our official platforms. ^SO

@KenyaAirways @KQSupport i would like to know when are flights from and To DXB starting am stack in uganda pliz

@sandra_ihesie Hello @sandra_ihesie share direct message to us to our handle @KQSupport.^FM

@KQSupport Hi, I need some support with my ticket .

@SoldmysoulfrVET Kindly share a direct message with the ticket number and new travel date for further assistance. ^SO

@KenyaAirways @KQSupport who can please help me to change a name on my ticket?

Wake up to Cape Town views! 🌅 On 8 July 2026, slip out of Nairobi by night and arrive in Cape Town by morning aboard our one‑time special additional flight via Livingstone. ✈️ KQ7612: Nairobi → Livingstone → Cape Town Book Now👉 ow.ly/aKpO50YeaeT | Ts&Cs Apply

@khadgawat Hello, please share the ticket number.^VI

@KQSupport . I would like to know status of KQ203 . Securiry at mumbai airport is not letting my worker to enter in airport. Google shows cancelled. Flight radar24 shows flight kq202 landed at 8am. Your 24 hours landlines support are sleeping .

@DiniHarbi We sincerely apologize for the inconvenience caused. We understand how frustrating it is to arrive at your destination without your baggage. Kindly share your baggage reference number so we can assist further.^VI

@Ahmedkhalif @KenyaAirways @KQSupport Chief I am very sorry for the inconvenience and confusion you experienced. It is truly frustrating to go through such a situation after a journey, especially when there is no clear communication or accountability. Kenya Airways should take full responsibility

Extremely disappointing experience with @KenyaAirways @KQSupport. Arrived final destination on Wednesday but my baggage was left behind in Nairobi. Since then, there has been no clear communication, no timeline, and no accountability on when my luggage will arrive.

@Tranquility8888 Kindly check your DM. ^WN

@KQSupport please why did you cancel my ticket I am stuck midway on my journey after taking half of my eerie journey I don’t have money to top up

@hughrutherford Hello, please send us a direct message so we can assist you further. ^MN

@BelindaVonBelle Hello, please send us a direct message so we can assist you further. ^MN

@KenyaAirways how do you cancel a flight scheduled on Easter Friday a day before travel. What recourse can we have? Surely, how can you ever make profits this way!

@WaitheraM Please check your DM ^SM

@KQSupport I have just sent a dm. Could you kindly get back to me as soon as you can. Thanks

@HughMartin2025 Due to the ongoing situation we are unable to confirm the resumption of flights at the moment. For updates and guidelines, please visit kenya-airways.com/en-ke/travel-a… ^SM

@KQSupport our DXB-NBO flight on 29/03 was cancelled and you rescheduled it to 28/03. Now that flight too has been cancelled. We can’t reschedule it on your website - it just says ‘contact call centre’. I have tried calling your Customer Excellence Team but no one is answering.

@eamon_kennedy Hello, kindly share a direct message with us so that we may assist you further. ^MN

@KenyaAirways @KQSupport really bad service flight cancelled 3 weeks ago and no refund or proper feedback, unaccepotable service and stealing of money

@jgnegrete Hello, kindly send us a direct message so that we can assist you further. ^MN

@KQSupport I need support. No contact phone or by other media is available. You lost my luggage and I need extra URGEN HELP. Is this a real support??????

@paulhjul Apologies for the inconvenience caused while trying to reach us. Kindly share your request or booking reference via DM , and we will assist you. ^SM

@KQSupport something is not working with the whatsapp service for the last 3 days. Battling with the call centre as well.

@akhilesh8594 The bags were loaded to Mumbai and scheduled for delivery on 9th Mar, our team is following up with the delivery agent. ^SM

@OLDMONK5388555 Hello, kindly refer to the updates via kenya-airways.com/en-ke/travel-a… or request he travel agent to engage our sales representative within his/ her region. ^SM