Kathleen Demol 🇧🇪

@joeyabanks Any designer gigs in Belgium? Raise your hand here! ✋

It can be done, it remains business savvy to invest in customer experiences that are meaningful across all touch points, especially customer support.

And that’s how it’s done, people. By taking quick and adequate action, they’ve turned this detractor into an ambassador. I was ready to disconnect the service from my banking app, but now I am tweeting to let the world know what a happy customer I am.

Customer experience by Qpark Belgium is just 🤩🤩🤩 I had just noticed in my KBC app that my parking session of last Saturday was still active. A little panic, because *expensive*. This is the screenshot:

@johncutlefish A kick-off.

It's my #Twitterversary! I have been on Twitter for 14 years, since 8 Jan 2009 (via @twi_age).

🎄 Day 24 of our UX AEdvent!🎄 Christmas is here! Meet the team behind all those posts from the last month. We are a community of UX Designers and Front-End Engineers at AE, the community of Pixels on Point 👌. We hope you enjoyed our series of posts! Merry Christmas to you all!

🎄 Day 23 of our UX AEdvent! 🎄 As we approach the end of the year, it’s time to look back at your work and learn to improve. Here are some practical tips to improve your design critique sessions. suelynyu.medium.com/a-practical-gu… #ux #aedvent

🎄 Day 22 of our UX AEdvent! 🎄 Who run the world? Numbers. This is how Netflix does A/B testing. youtu.be/XRd6Ddn4ZSY #ux #aedvent

🎄 Day 21 of our UX AEdvent! 🎄 Design Thinking is not that hard: it’s following a simple process and improving along the way. Allow Seppe to show you how, with the surprisingly simple product that is AirPods. medium.com/macoclock/the-… #ux #aedvent

🎄 Day 20 of our UX AEdvent! 🎄 When it comes to healthcare apps and solutions, usability is not just a nice to have, but it can save lives. That’s when having a decent human centered design process comes in. Read more here: hub.ae.be/a-human-center… #ux #aedvent

🎄 Day 19 of our UX AEdvent! 🎄 Kickoff the week with something everybody uses, but nobody really knows how it actually works: blending colour modes. typefully.com/DanHollick/ble… #ux #aedvent

🎄 Day 18 of our UX AEdvent! 🎄 Design ≠ Art. However, the making of art can learn us a lot. Let’s look at the most iconic one then? ow.ly/sFqR50LQQJw #ux #aedvent

🎄 Day 17 UX AEdvent 🎄 Do you still remember the floppy disk and how to use it? Congratulations. We might consider changing the icon used for saving, since fewer people will understand what it represents. Read more here: uxdesign.cc/the-floppy-dis… #ux #aedvent

🎄 Day 16 UX AEdvent 🎄 As mentioned on day 13, the best way for a designer to grow is to ask for feedback. Unfortunately, it happens that you don't get the right feedback at all. In stead of blaming your peers, did you ask them correctly? tech.ovoenergy.com/getting-better… #ux #aedvent

🎄 Day 15 of our UX AEdvent! 🎄 Sometimes, you just need to go into detail. Learn how to design a basic element in app design: the tab bar. uxplanet.org/learn-how-to-d… #ux #aedvent

🎄 Day 14 of our UX AEdvent! 🎄 How would you create the shape of this magnificent shield? Hint, you only need three ellipses and some boolean operators. Do you want to know more? boolean.method.ac #ux #aedvent