Kathleen Demol 🇧🇪

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Kathleen Demol 🇧🇪

Kathleen Demol 🇧🇪

@KaaDeeke

Let's talk #UX. I collect UX articles here on UX Strategy, Design Vision & Principles, User observation & testing, how to integrate UX into agile processes etc.

Kapelle-op-den-Bos Katılım Ocak 2009
257 Takip Edilen239 Takipçiler
Kathleen Demol 🇧🇪
Kathleen Demol 🇧🇪@KaaDeeke·
It can be done, it remains business savvy to invest in customer experiences that are meaningful across all touch points, especially customer support.
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Kathleen Demol 🇧🇪
Kathleen Demol 🇧🇪@KaaDeeke·
And that’s how it’s done, people. By taking quick and adequate action, they’ve turned this detractor into an ambassador. I was ready to disconnect the service from my banking app, but now I am tweeting to let the world know what a happy customer I am.
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Kathleen Demol 🇧🇪
Kathleen Demol 🇧🇪@KaaDeeke·
Customer experience by Qpark Belgium is just 🤩🤩🤩 I had just noticed in my KBC app that my parking session of last Saturday was still active. A little panic, because *expensive*. This is the screenshot:
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Kathleen Demol 🇧🇪
Kathleen Demol 🇧🇪@KaaDeeke·
🎄 Day 24 of our UX AEdvent!🎄 Christmas is here! Meet the team behind all those posts from the last month. We are a community of UX Designers and Front-End Engineers at AE, the community of Pixels on Point 👌. We hope you enjoyed our series of posts! Merry Christmas to you all!
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Kathleen Demol 🇧🇪
Kathleen Demol 🇧🇪@KaaDeeke·
🎄 Day 21 of our UX AEdvent! 🎄 Design Thinking is not that hard: it’s following a simple process and improving along the way. Allow Seppe to show you how, with the surprisingly simple product that is AirPods. medium.com/macoclock/the-… #ux #aedvent
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Kathleen Demol 🇧🇪
Kathleen Demol 🇧🇪@KaaDeeke·
🎄 Day 20 of our UX AEdvent! 🎄 When it comes to healthcare apps and solutions, usability is not just a nice to have, but it can save lives. That’s when having a decent human centered design process comes in. Read more here: hub.ae.be/a-human-center… #ux #aedvent
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Kathleen Demol 🇧🇪
Kathleen Demol 🇧🇪@KaaDeeke·
🎄 Day 17 UX AEdvent 🎄 Do you still remember the floppy disk and how to use it? Congratulations. We might consider changing the icon used for saving, since fewer people will understand what it represents. Read more here: uxdesign.cc/the-floppy-dis… #ux #aedvent
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Kathleen Demol 🇧🇪
Kathleen Demol 🇧🇪@KaaDeeke·
🎄 Day 14 of our UX AEdvent! 🎄 How would you create the shape of this magnificent shield? Hint, you only need three ellipses and some boolean operators. Do you want to know more? boolean.method.ac #ux #aedvent
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