IRIS KashFlow

@jongittings Hi Matt, apologies for any confusion caused. When we replied earlier, we were referring to today (Monday) where we are not currently seeing any service issues. However, you’re correct that there was a short downtime on Saturday, as you mentioned. As this occurred outside of o...

I take it @KashFlow is down? Error message before from two different computers 4 hours apart.

@crisovo Hi Cristina, Thanks for contacting IRIS KashFlow. Apologies for the inconvenience caused. We are not currently seeing any service issues on our side today. Please try clearing your browser cache and refreshing the page, as this often resolves loading or connection errors. If t...

@KashFlow is KashFlow down today?

@jongittings Thanks for contacting IRIS KashFlow. Apologies for the inconvenience caused. We are not currently seeing any service issues on our side today. Please try clearing your browser cache and refreshing the page, as this often resolves loading or connection errors. If the issue pers...

@tinawilliams07 Hello, I understand you've decided to move your business to another platform. While we're sorry to see you go, I'm here to help ensure you have everything you need for a smooth transition. If you're planning to export your data from KashFlow, you can access most of your info...

@KashFlow I can’t access kashflow to complete my VAT return which has to be submitted by midnight tonight. I I put password etc but I just get a blank screen after that

@tinawilliams07 Hello, I understand your recent experience with KashFlow has been challenging, and I appreciate you sharing your concerns with us. Rather than looking elsewhere, I'd like to highlight that we're actively working to improve your experience. We have exciting developments comin...

@getwhatcoin Hi there, I’m writing to follow up on the SQL Server connection error (Named Pipes Provider, error: 40) you reported that is preventing you from submitting your VAT return. If you’d prefer to speak with one of our human team members, please let me know. Alternatively, I’m happ...

@KashFlow I'm getting this error when trying to complete my VAT (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) When is this being fixed?

@tinawilliams07 Hello, I understand your frustration with the intermittent access issues you've experienced, and I'm pleased to hear you were ultimately able to submit your VAT return successfully. The login difficulties you encountered can sometimes be resolved by ensuring you're accessing...

@tinawilliams07 Hello, Thank you for sharing your experience. I understand how important it is for you to access KashFlow smoothly, especially with deadlines approaching. Please feel free to provide any specific details about the issues you've encountered so I can assist you further. I'm her...

@tinawilliams07 Hello, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. I understand how concerning this must be with your VAT return deadline approaching tonight. The blank screen...

@getwhatcoin Hi there, I understand your frustration with the SQL Server connection error (Named Pipes Provider, error: 40) preventing you from submitting your VAT return. This type of error typically indicates a technical infrastructure issue that requires investigation by our technical ...

@jongittings Hi J, your ticket has been passed to a customer services operative who will respond to you promptly. You can also find help articles in our online Help Centre: help-iris.co.uk/accountancy/ka…

@jongittings Hello, I understand your concern about the previous responses not being helpful for your SQL Server connection issues. I'm here to help provide clearer guidance for the connectivity problems you're experiencing. When KashFlow shows SQL Server connection errors across multipl...

@getwhatcoin Hi there, I understand you're experiencing a SQL Server connection error whilst trying to complete your VAT return, and I appreciate you clarifying that this isn't a login issue. This Named Pipes Provider error typically indicates a technical infrastructure issue that preven...

@jongittings Hello, I understand your concern about the SQL Server connection errors affecting multiple users. This type of connectivity issue can indeed impact several customers simultaneously. To help determine whether this is a widespread system issue or localised connectivity problem...

@getwhatcoin Hi there, I'm here to help you with the correct login process. Please browse to kashflow.com, click on Customer Login, and then select the appropriate login option for your account type. This should resolve the login issue and allow you to access your account to ...

@jongittings Hello, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. Thank you for reaching out about the connection issues you're experiencing with KashFlow. The SQL Server co...

@getwhatcoin Hi there, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. I understand you're experiencing a SQL Server connection error when trying to complete your VAT return. ...

@butlersderby Hello, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. Thank you for reaching out regarding login issues with KashFlow. I understand your concern about potential ...

@KashFlow will you be putting a post out confirming that Kashflow is currently experiencing log in issues?

@crisovo Hi Cristina, your ticket has been passed to a customer services operative who will respond to you promptly. You can also find help articles in our online Help Centre: help-iris.co.uk/accountancy/ka…

@crisovo Hello, I understand your concern about KashFlow not working properly. I'm here to help you troubleshoot this issue. First, please try logging in through the correct portal at kashflow.com, then click Customer Login and select the appropriate login option for your ...