IRIS KashFlow

@WillroseElec Hi Willrose, I’m writing to follow up on the PayPal import issue you’ve been experiencing since the 1st April outage and the guidance I provided on managing your existing support case through the Community Portal. Please let me know if you could share any updates or if there’s...

@KashFlow since your last outage on 1st April PayPal import has stopped working. Won't import automatically or manually. Getting a bit fed up with this!

@WillroseElec Hi Willrose, Thank you for reaching out. I'm here to help. Since you're already engaged with our support team, you can manage and update your existing case using the case comments function within the Community Portal. When updating your case, it would be helpful to include y...

@WillroseElec Hi Willrose, I understand your frustration with the ongoing PayPal import issue since the 1st April outage. Would you like me to connect you with a human agent? Alternatively, if you provide more details about the problem, I can continue assisting you directly. This respons...

@WillroseElec Hi Willrose, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. Thank you for reaching out about the PayPal import issue you're experiencing since 1st April. I acknow...

@jongittings Hi J, I’m writing to follow up on the troubleshooting steps I shared regarding accessing the KashFlow login page and clearing your browser cache. Please let me know if you could try these or if you need any further assistance.

Hey @KashFlow what's going on with your website today? Can't even open page to login.

@jongittings Hi J, This response was generated by IRIS Agent, from help and knowledge articles. Reply with '_**That helped**_' if this answered your question, or reply with '_**Ask a Person**_' if you would like further help from our team. Thank you for reaching out, and I understand you...

@jongittings Hi there, thanks for reaching out to us and I'm sorry to hear you're experiencing some issues with our website. If you're still experiencing any problems, please DM us with your business and contact details, and we'll reach out directly to support further. - Thanks, MP

@KashFlow Hi thanks for the pointless reply. How do i get a human to respond?

@fuseboxscotland Hi fuseboxscotland, Thank you for contacting IRIS KashFlow Support. Apologies for the inconvenience caused. Our technical team has now resolved the login issue, and you should be able to access your account. Please refresh your browser and try logging in again. If possible,...

@KashFlow appears to be down right now, I see other people saying the same thing. It is not loading for me either, when will we be able to log in?

@jongittings Hi J, I understand that you would prefer to speak with a human agent. Would you like me to connect you with a human agent? Alternatively, you can continue working with me and provide more details about your issue so I can assist you further.

@jongittings Hi there, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. *This response was generated by IRIS Agent, from help and knowledge articles. Reply with '_**That helped*...

@alanhtx Hi Alan, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. This response was generated by IRIS Agent, from help and knowledge articles. Reply with '_**That helped**_...

@KashFlow Getting this error 'The transaction log for database 'Keybooks' is full due to 'LOG_BACKUP'.' when logging in. Have your customer service agent updated you on the problem ?

@fuseboxscotland Hi fuseboxscotland, your ticket has been passed to a customer services operative who will respond to you promptly. You can also find help articles in our online Help Centre: help-iris.co.uk/accountancy/ka…

@fuseboxscotland Hi fuseboxscotland, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. This response was generated by IRIS Agent, from help and knowledge articles. Reply with 'That h...

@Richegg22 Hi Rich, your ticket has been passed to a customer services operative who will respond to you promptly. You can also find help articles in our online Help Centre: help-iris.co.uk/accountancy/ka…

@KashFlow Is kashflow down?

@Richegg22 Hi Rich, I understand you're encountering a database error message when trying to log in. *This response was generated by IRIS Agent, from help and knowledge articles. Reply with '_**That helped**_' if this answered your question, or reply with '_**Ask a Person**_' if you wo...

@Richegg22 Hi Rich, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. This response was generated by IRIS Agent, from help and knowledge articles. Reply with '_**That helped**_...

@jongittings Hi J, This response was generated by IRIS Agent, from help and knowledge articles. Reply with '_**That helped**_' if this answered your question, or reply with '_**Ask a Person**_' if you would like further help from our team. Let me provide some additional steps that may he...

@KashFlow more problems with your site? Painfully slow. Or pages just not fully loading at all (there is nothing wrong with my Internet connection).

@jongittings Hi there, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. This response was generated by IRIS Agent, from help and knowledge articles. Reply with '_**That helped**...

@greenacreselec Hi greenacreselectrical, I’m writing to follow up on the guidance I provided regarding checking the status of our email service and troubleshooting SMTP settings for sending quotes and invoices. If you could let me know at your convenience whether this has helped or if you nee...

@KashFlow Am I correct in thinking your e-mail service (for sending quotes and invoices) is down once more? Please can you resolve asap

@greenacreselec Hi greenacreselectrical, Thanks for getting in touch, I am IRIS Agent, Kashflow's AI Agent and I'm well trained to answer your query but you can reply and ask for the team at any time. This response was generated by IRIS Agent, from help and knowledge articles. Reply with 'T...