Esther Michael-Chimaobi

"5 Years of Support. Now It's Time for Success." After 5 years in Customer Support, I'm making the move to Customer Success. Same heart. Different mission. Support = fix the problem Success = prevent the problem. I'm not starting over. I'm leveling up!

When customers consistently see value, retention becomes easier — because satisfied customers are less likely to leave. Customer Success is not just about keeping customers. It’s about helping them achieve meaningful results over time. #CustomerSuccess #CSM #CustomerRetention

The goal of moving customers toward annual plans is not just about increasing revenue. It’s about creating long-term partnerships where customers have enough time to fully experience the impact of the product or service.

One thing I’ve learned as a Customer Success Manager is this: Customers on monthly plans can leave at any time. But annual customers usually stay longer, giving CSMs more time to build trust, deliver results, and demonstrate real value.

@00Sindirella Hi

Need 26000 active followers Drop “Hi” 🙋‍♀️🙋‍♂️ Let’s follow you instantly ✅ 💐🔔

For me na Mama Monika 😩 The way she dey shout: “Na me be the pepper, na me be the salt, na me be the Maggi…” Very annoying! #Monika #Nollywood #NaijaMovies #MovieReview #NaijaTwitter #Trending

The number doesn't close a ticket. It tells you what to do NEXT. I'm Esther - 6 years in Customer Support, now building my path in Customer Success. #NPS #CustomerSuccess #CSM #Retention #SaaS

In Support, a score was just a CSAT rating. In Customer Success, a score is a warning system. NPS 0–6 = churn is coming. Book a call in 24hrs. NPS 7–8 = indifferent. Find what's blocking them. NPS 9–10 = gold. Ask for referrals & case studies.

@00Sindirella Hi

If you need 17000+ followers? Drop- Hi 🥰💐 Let's follow you massively 🙋‍♀️🙋‍♂️🔔

@_belikebaddy Hello

Bro to Bro: build your x account Just say “hello” and gain 1000 mutuals here.

@00Sindirella Hello

Even if you have no followers 💐 Say hello 👋🥰 Let's raise you immediately 🙋‍♀️🙋‍♂️🔔

@jehniiee Hi

@jehniiee Yes, I do

@jehniiee Rice

Let’s have it…

#CustomerSupport #CSM #Networking

If that's you — drop a 👋 below, follow me & I'll follow back. Let's build together. 🔥 I'm Esther — 6 years in Customer Support, now building my path in Customer Success. #AI #Startups #SaaS #Ecommerce #RemoteWork #Freelancing #Upwork #TechTwitter #Founders #CustomerSuccess

I want to connect with people on here who are into: - AI & automation - Startups & founders - Business owners -Freelancers -Upwork -Tech & SaaS -Remote workers -E-commerce businesses -Customer Support pros -Customer Success managers

@jehniiee Hello

@jehniiee Hi guys

@jehniiee @KateNkiruka