Kevin Bond

@AmericanAir took 24 days to resolve the flight they canceld, leaving us stranded in Miami. Finally I am completely refunded for the flight. So much effort to get them to refund me for thier screw up. Coutless emails and calls. Worst customer service ever. #americanairlines

@AmericanAir 20 days since you screwed us and this is still not resolved. I am still waiting on my refund! Emails to your refund department from a week ago have gone unanswered. You are holding my funds hostage. Why is this so difficult for you to resolve? #AmericanAirlines

@AmericanAir @AmericanAir Really full authority??? because I was told by them that they can't help me and I need to contact the Pasanger Refunds department...who again also do not have a phone number so again here I am sending more emails waiting for replies...two weeks after you screwed us!

Hey @AmericanAir its now been two weeks since you screwed my vacation, and after endless trying you still have yet to resolve this with me. I have never experienced customer service so bad. It should not be this difficult to get refunded for your mistakes #americanairlines

@AmericanAir Today I would have been returning from the vacation you ruined. Which now means I have spent the entire vactaion trying to get this resolved, I am unable to get ANY response from your customer relations department. Do you even value your customers? #AmericanAirlines

@AmericanAir @AmericanAir Whats your definition of soon? I am now 6 days since you have canceled my flight.Screwing my entire vacation. I have sent multipule emails to Customer relations, no one seems to be able to help #worstcustomerserviceever #americanairlines #stillwaiting #ruinedvacation

@Kevin_Bond We understand your displeasure. Our Customer Relations team will be in touch soon.

@AmericanAir This is all response I get? A few lousy points? Where is my refund for these canceled flights and Trip taken in vein. This is the absolute worst customer service I have ever dealt with on anything ever. Can someone in customer relations please call me! HELP!

@AmericanAir @AmericanAir Its now been 5 days since you completely screwed my vacation costing me thousands, and I still can't get ahold of anyone that can help me to resolve this. How do I get ahold of customer relations apparently they are the only dept that can hep me. #worstever

@AmericanAir @AmericanAir The lady I spoke to cant help and is telling me 2-4 weeks for a reply. The Online Form that is automated reply says 10+ days before I hear back. HOW CAN I CAN I SPEAK WITH SOMEONE AND GET THIS RESOLVED NOW! #zerocustomerservice #AmericanAirlines #shouldnotbethishard

@Kevin_Bond We see that our Customer Relations team has your email. They will review your experience and follow up with you soon.

@AmericanAir Has screwed hundreds of us headed to Bonaire yesterday. After boarding our flight in MIA we were told it was gonna be faster to switch planes (and they had one) than maintenance to repair an issue. Seconds after everyone was off the plane they canceled the flight

@AmericanAir what kind of customer relations department does not have a phone number! We have been completely shafted by you and getting any customer service is proving to be impossible. This is insane!

@AmericanAir Only option given was to rebook us for Monday (5 days later). Entire trip missed leaving only a single day at our destination. Before our return flight. No other option now other than to head back to LAX #stranded #AmericanAirlines #vacationruined