Kia UK

This page is no longer active, but we’re still here to help. Want to learn more about our award-winning electrified range? Visit us at kia.com/uk If you need support, please contact us at #insert-info" target="_blank" rel="nofollow noopener">kia.com/uk/contact-us/…

@suetatt15 @suetatt15 Hi suetatt15, We're sorry to hear you are having a problem with your vehicle. Could you please send us a DM with more information? Kia UK Limited

@chanthemachine @chanthemachine Hi chanthemachine There isn't a confirmed release date just yet, please visit kiapressoffice.co.uk for updates. Kind Regards Kia UK Limited

@KiaUK what month is the EV5 launching in this yr?

@jazyt69 @evanshalshawuk @NortonWay @jazyt69 Hi jazyt69 All of the dealers operate as independent businesses and are responsible for their operations and customer care. We would recommend raising your concerns with the Service Manager on site. Kind Regards Kia UK Limited

@jazyt69 @Kia_Worldwide @jazyt69 Hey We're sorry you feel that way, mechanical items do tend to fail we just don't know when it may occur. Kindly DM us your vehicle details and we can review this further accordingly. Kind regards Kia UK Ltd

@jazyt69 @jazyt69 Hi Customer We're sorry to hear about the concerns on your Kia Stinger, we recommend contacting other dealerships in the area to see if they have an earlier date available to accommodate your vehicle. Kind regards Kia UK Ltd

@chocoranges @AcornKia @chocoranges Hi, We're sorry to hear about this. Have you contacted the update support team for help with installing? update.kia.com/EU/E1/csCenter

@KiaUK your software update has never worked since day 1 of getting our car yet your local dealer wants 69 quid to do it. I've tried numerous times to download from the website but again and again it doesn't work? Why so much to fix an issue which should never happen @AcornKia

@PaulSDT20 @PaulSDT20 Hi Paul Could you send a copy of your concerns to enquiries@kiacustomercare.co.uk please? As we are unable to see your current contact. Kind Regards Kia UK Limited

@KiaUK @KiaUK Just sent again now Thanks

Absolutely horrific service and treatment from @KiaUK charging for an incomplete service log book which is the garages accountability to complete and I have even shown proof of service history via copies requested from garage. Car was sold within weeks of lease and astronomical

@PaulSDT20 @PaulSDT20 Hi I am sorry we have not received any details, would you be able to resend please? Kind regards Kia UK Limited

@KiaUK I have sent DM

@EV9Journey @wj_rees @EV9Journey We are sorry to hear of experience regarding your EV9. Could you please provide you name, reg number, dealer you have been in contact with and a summary and we can investigate. Alternatively you can email us enquiries@kiacustomercare Kind regards Kia Uk Limited

@SmooshyArt @KateMadlin @SmooshyArt Hi SmooshyArt We're sorry to hear about this. If you'd like us to investigate, simply DM us with your registration and confirmation you're the registered keeper. We look forward to hearing from you soon.

@KateMadlin @KiaUK The full range is not fit for purpose. Our Xceed has the dreaded GPF warning (very common on Kia's) and the car is juddering when driving, its 1 year old! Manager at Kia in Hull has said this morning "that's just how they are!" And this issue isn't even covered under warranty!

The new Kia EV6. An inspired evolution. #KiaUK #EV6 #EV

@Mark7814465268 @Mark7814465268 Thanks for reaching out. If it is the sensor then it would be the normal 7 year warranty aslong as it is deemed a manufacturing defect, if its deemed of any other external influences, then it would not be covered. Kia UK Limited

@KiaUK hi, does your 7 year warranty on the ceed include repairing tyre air pressure valve issues? We bought a ceed last year which had this issue immediately. You repaired at the time but after a change of tyre a few months back it has recurred.

@callxdr @Kia @perrysmotors @callxdr We are sorry you remain unhappy. We do recommend contacting Motability as they maybe able to advise. Kind regards Kia UK Limited

@KiaUK @Kia @perrysmotors I am beyond disappointed and if you read back you will see over several weeks ago you told me my issues would be rectified and the dealer would contact me to RECTIFY! Another lie and failure of customer service

@KiaUK had my top of the range #sportage @perrysmotors a month & absolutely love most of it but the plug in charging is a nightmare & aside of it arriving without mats on a £47k vehicle, the missing 13 amp home charging lead is ridiculous and has made getting charge a nightmare

@callxdr @Kia @perrysmotors @callxdr We hear you, callxdr and appreciate your disappointed. As a manufacturer, all of our cars are standardised but if you feel you were not made aware of the charging situation, we recommend you speak to Motability who may be able to help further.

@KiaUK @Kia @perrysmotors How is that appropriate for a mobility vehicle, you expect me or someone else to drive arpound finding charging points, half that don’t work or require another app/account/deposit . Then sit two hours to get charge… this wasn’t detailed on purchase.. and isn’t fit for purpose !

@callxdr @Kia @perrysmotors @callxdr Hi callxdr, We're sorry you're unhappy. Our electrified cars are supplied with a Type 2 AC charging cable as standard, which is common across all brands. The 3-pin chargers are intended for emergency use only.

I’m still waiting for @KiaUK @kia worldwide and @perrysmotors to resolve the situation of buying a 47k #️⃣sportage and be only supplied a type 2 charging lead and no 13 amp 3 pin charger… as a disabled customer they expect you to sit in public car park to charge… hideous!

@andyunited99 @andyunited99 Hi Andy. We're sorry to here of your concerns, please DM us with more information including your vehicle details for us to review further.

@KiaUK Hi, my Kia EV6 was recalled in November 2024, and last week a fault with the ICU has appeared which is what it was recalled for. I've heard nothing since, no courtesy car, and I'm now without a car indefinitely? Very very unhappy and really need to know more!!!

@JarheadJake1 @JarheadJake1 We recommend getting touch with our sales advisors at our Kia dealerships. Here is a link to find your local Kia dealership. kia.com/uk/utility/fin…

@KiaUK Is there and estimated date that the EV5 is coming to UK markets? Other than just 2025.

@callxdr @perrysmotors @perrymotors @callxdr Hi Chris We are sorry to hear you have not been contacted by Perrys. Could you confirm which Perrys and your registration number please? We will then be able to contact them. Kind regards Kia UK Limited

@KiaUK @perrysmotors @perrymotors Still not heard anything , this level of customer service is appalling ….. despite telling you the problem several times!!!

@Tonyd3n @Tonyd3n Hi Tonyd3n We are sorry to hear about your experience with your new Kia EV6. Can you please send us a DM with more information regarding your vehicle so we can investigate further? Kia UK Limited.

@KiaUK 🚨 Kia UK, this is unacceptable! 🚨 I purchased a brand-new Kia EV6 in December 2024, and just weeks later, it broke down on Boxing Day, stranding me and my family 300 miles from home. RAC diagnosed a battery fault, and the car was taken for repair.... #Watchdog