Kieron McRae

@MTNza DM sent

@KierMac Hi there, we’re sorry to hear this and truly appreciate your 32 years of loyalty. We understand how disappointing this must be. If you’re open to it, please DM us your MTN number so we can review the credit limit request and see how we can assist further. ~PT

@MTNza That’s it. After 32 years (yes since 1994) of MTN loyalty. Today I am porting to the Red Network. All this over an increase credit limit request of R1500 to ultimately pay you more a month. Cheers!

@rainSouthAfrica So that as usual you can apologise and make excuses, but in reality do nothing at all and not actually address the question? Do you actually hear yourselves or believe the drivel you spin?

@KierMac Hey, please hop into the DMs we've responded. Thanks, rain 💧

@rainSouthAfrica Good to see you had zero hesitation in debuting my account in full today - despite you not keeping your side of the deal up. What do I have wrong? You don’t provide the service I pay for, and I still pay for it? #ripoff #nointegrity #criminal

@rainSouthAfrica Great to see the signal is back to its non-existent state! After the day started so well with everything seemingly back to normal. Rain, the gift that just keeps not giving

HOW USELESS ARE YOU??????

@rainSouthAfrica HOW IS IT THAT AFTER 36 HOURS I STILL HAVE ZERO INTERNET?

@rainSouthAfrica I have had no internet the entire day. Despite calls WhatsApp chat with bots nothing has changed. What the $&@# is wrong with you people

@rainSouthAfrica Going on 5 hours with no internet. So much for taking you call. Just a waste of time

@KierMac Hello Kieron, thank you for taking our call. Please don’t hesitate to pop us a DM should you need any further assistance, thanks rain 💧

@rainSouthAfrica It took all of 3 minutes for no less than 4 people to call me back when I enquired about Loop yet my support issues go unattended for 2 hours. Clearly only interested in peddling your crap product and not supporting it. TEST FAILED #ripoff #useless #fail

@rainSouthAfrica Probably because your sales people were clogging up my line trying to peddle more of your crap product.

@KierMac Hello Kieron, we tried calling ☎ Please provide an alternate time & number in order for us to assist 🙏 thanks rain 💧

@cgsombud @TheNCC_RSA @ispa_za please advise the formal procedure to lay a complaint against @rainSouthAfrica As a consumer I am tired of tolerating incompetence and being made to pay for it #ripoff #incompetence #CORRUPTION #scam

@rainSouthAfrica @ICASA_org Regardless if I reached my threshold to warrant a reduced payment or not. I DON’T HAVE INTERNET AND CANT WORK #ripoff #useless

@rainSouthAfrica It’s Tuesday morning and for seasons working day in a row I have no internet. Clearly tue organisation is only run by a bunch of bots 😡🤬😡🤬 @ICASA_org #useless #incompetent #ripoff

@rainSouthAfrica Your team tried to call and the call gets cut off. No doubt they are also using the rain network?

@KierMac Hello 👋 We're here to assist you, so please keep your phone nearby as we'll reach out to you shortly. Thank you, rain. 💧

@rainSouthAfrica it’s Monday morning and yet again I have no internet service. Same old story of placatory BS from Bot driven contact points - NO ACTION #ripoff #USELESS #Liars #cheats

@rainSouthAfrica Your DMs are nothing more than Bot generated responses with baseless statements like “we’re crushed that you are experiencing issues”. BS - You could care less

@KierMac Hey👋We're here to help, please have a peek at your DM. We have responded. Thanks, rain.💧

@rainSouthAfrica Responded with the usual apologies and excuses for the issues being someone else’s fault. Meanwhile it’s a week to payment time - I bet there will be no delay in you taking your payment?

@KierMac Hey👋We're here to help please have a peek at your DM. We have responded. Thanks, rain.💧

@rainSouthAfrica I have an idea. When it comes to you debiting my account how about I use the same rationale you do. “I’m sorry you’re frustrated but my bank account has experienced an unexpected outage. Please bear with me while I fix this” Would you be prepared to accept that?

@rainSouthAfrica How about you take a look at your WhatsApp channel to get a sense for my frustration? Happy to post all of that chat over the course of a week on X and Facebook. And no, it won’t be in the way of DM’s