Luke Shulman

@ProfessorFunky I just had the same thought about our car. How was this resolved for you?

@volvocars I just got a 2022 XC90 PHEV. It only came with one black key and one orange (restricted) key. Is this right? Seems odd that my wife and I can’t have a proper key each.

Save the ArcLights! chng.it/zZXxHqCZw9

My favorite Christmas present is @DwightGarner book of quotations. Now sending photos of quotes to everyone I know. Great rec from @thepressboxpod

@dmoren Will dig thanks so much. (PS read book within about 24 hours) big fan of series.

@KindofLuke There is! I think I’ve shared it in the past, so it may be floating around out there somewhere. It’s on my private wiki too. But there’s some stuff in the books that’s not adequately reflected in my old map, so I haven’t been re-sharing it...

@dmoren is there a map of the galaxy that goes with your series? Seems like based on the late chapters there is a London style tube map of the wormholes.

Thanks @Spotify for the best hidden star wars easter egg so far.

Just pre-ordered @dmoren's new book on Galactic Cold War very excited.

@NextPicturePod Please can we do AFRICAN QUEEN and JUNGLE CRUISE or is that too crazy?

Bags arrived. Special credit to @AmericanAir team member Ken who got it set up.

Item: 6 in our bags lost by @AmericanAir probably the last point and shoot camera we will ever have. Our beloved @CanonUSA G11. We still had the reciept.

People have DM asking what's in our bags so I will tweet out some items periodically when we have wifi. Until my @AmericanAir responds Item 1: my wife's bridesmaids dress for the wedding.

Item 5: lost in our bags by @AmericanAir so much makeup, makeup brushes and other items that my wife and mother-in-law travel with.

Item 4: lost in my bags by @AmericanAir my favorite flip-flops from @HariMariShoes

Sorry for typos wish Twitter had edit feature.

I was conflicted about going to Twitter to complain about issues on our personal vacation. But multiple AA employees have told me how horrible the lost baggage procedures are and that this our only hope.

that staff member called MIA three times and didn't get an answer. Additionally "urgent" requests went unanswered. The non-responsiveness of airport baggage teams to requests is "routine".

That quote is from an AA support email. The central baggage services team is much more helpful but their phone number isn't public but once your reach them you will get an assigned helpful staff member.

Most importantly they cannot even call you or update you. Even though @AmericanAir policy is "after 24 hrs, a dedicated team takes over and will send you status updates."

@AmericanAir maintains two parallel baggage support teams. The baggage issue resolution team members are not allowed to perform any outbound communication. They cannot call an airport they cannot request status on bags. They cannot escalate.

For isntance, airport employees are not allowed to contact another airport to ask about bags.

@AmericanAir I already have a file and 5 priority messages sent by the team to MIA with no response. Item 3 lost in bags: my wife's earrings gifted by her best friend. They were a handmaid gift.

@KindofLuke Please contact our Baggage team here: bit.ly/AABAGContact. They can help with this.

If anyone can help us @AmericanAir my mother-in-law has a family heirloom packed in luggage stuck at MIA for the last 36 hrs.