Klaviyo Status

Resolved: This incident has been resolved. stspg.io/b9f5ync21nrr?u…

Monitoring: A fix has been implemented and we are monitoring results. Campaign sending and scheduling is back to normal, and all delayed campaigns have been replayed. stspg.io/b9f5ync21nrr?u…

Investigating: Beginning around 5am US Eastern time, we began observing delays in campaign scheduling and sending. New campaigns, and scheduled RAST (calculate Recipient at Send Times) campaigns, are unable to send. However non-RAST c… stspg.io/b9f5ync21nrr?u…

Resolved: This incident has been resolved. stspg.io/f9d7zj4dbp9h?u…

Monitoring: We have confirmed the app is now widely available and are moving the incident to monitoring. 10% of accounts experienced messaging delays during this window. We are working to replay any impacted messages, including unsub… stspg.io/f9d7zj4dbp9h?u…

Investigating: We identified broader service disruption across the Klaviyo app between 5:55 pm and approximately 6:10 pm ET. While initial reports were limited to account switching, we have since confirmed additional impact to app ava… stspg.io/f9d7zj4dbp9h?u…

Resolved: This incident has been resolved. stspg.io/pjsg6jl9cwgq?u…

Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/pjsg6jl9cwgq?u…

Investigating: Starting around 9:52pm US Eastern, a database upgrade failure caused data processing delays in-app. As a result, we are experiencing delays in event processing, flows, unsubscribes, segmentation, sending for certain cam… stspg.io/pjsg6jl9cwgq?u…

Resolved: As of 8:23 PM US/Eastern on 12/16/2025, this incident has been resolved and template cloning functionality has been fully restored. stspg.io/sbxykr03wrs0?u…

Monitoring: Beginning around 6:42 PM US/Eastern on 12/16/2025, customers may have noticed an issue with cloning templates from the Template Library. Our engineering team has identified the cause of this issue and is implementing a fix… stspg.io/sbxykr03wrs0?u…

Resolved: Monitoring is complete, and this incident has been resolved. We appreciate your patience throughout this incident. stspg.io/f150f3tzb74c?u…

Monitoring: We successfully reverted the change and have confirmed that Customer Agent Web Chat follow-up prompts are sending as expected. We will continue to monitor to ensure there is no further impact. stspg.io/f150f3tzb74c?u…

Investigating: We are currently investigating an issue impacting Customer Agent follow-up prompts beginning around 11:20 AM US/Eastern. Follow-up prompts are not appearing after replies from the AI Agent. This prevents end users from … stspg.io/f150f3tzb74c?u…

Resolved: This incident has been resolved. stspg.io/mjw1v274yhkt?u…

Monitoring: Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems. stspg.io/mjw1v274yhkt?u…

Investigating: Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as poss… stspg.io/mjw1v274yhkt?u…