KonsultaMD - 24/7 Consult a Doctor

Now you can get a doctor anywhere, everywhere! youtu.be/ZMJ0Ban_a8U

@pretty_Aryssa Hi! Our Pharmacy merchant is currently processing your order. We'll provide an update once we receive further feedback from them. Thank you for your patience and understanding.

@KonsultaMD Beware of SCAM! @KonsultaMD I purchased vitamins on September 15th, and I'm still awaiting their processing status. Could you please provide an update on when I can expect them to be shipped? Thank you for your assistance!

Beware of germs! Pwedeng kumalat ang bacteria ng Tuberculosis. Kaya dapat maghugas ng mga kamay—at laging linisin ang mga bagay na sobrang dalas na hinahawakan. #WorldTBDay2018

@pretty_Aryssa Hi! Our Pharmacy merchant is currently processing your order. We'll provide an update once we receive further feedback from them. Thank you for your patience and understanding.

@KonsultaMD @KonsultaMD I need an immediate explanation and a concrete resolution. This experience has been nothing short of a nightmare, and I demand a swift resolution to this matter.

Now you can get a doctor anywhere, everywhere! youtu.be/ZMJ0Ban_a8U

@pretty_Aryssa Hi @pretty_Aryssa! Our Pharmacy merchant is currently processing your order. We'll provide an update once we receive further feedback from them. Thank you for your patience and understanding.

@KonsultaMD BEWARE OF SCAM!!!! I am extremely frustrated and disappointed with the service I've received regarding my order, which I placed on September 15th.

@pretty_Aryssa Hi @pretty_Aryssa! Our Pharmacy merchant is currently processing your order. We'll provide an update once we receive further feedback from them. Thank you for your patience and understanding.

@KonsultaMD @KonsultaMD Ordering products should not involve such an exasperating ordeal. I demand an immediate resolution to this matter and expect a clear explanation as to why this delay and oversight occurred in the first place.

@pretty_Aryssa Hi @pretty_Aryssa! Our Pharmacy merchant is currently processing your order. We'll provide an update once we receive further feedback from them. Thank you for your patience and understanding.

@KonsultaMD @KonsultaMD Time is of the essence, and I need a prompt response to rectify this situation. Please take this matter seriously and prioritize resolving it as soon as possible. I await your swift action on this matter.

@lamielcarl Hi Carl, We apologize for the inconvenience you've experienced. We've reached out to you via direct message to see what we can do to set things right. We look forward to improving your experience. Thank you!

First time ordering with KonsultaMD and it's an absolute mess. 2 weeks tapos PHP 145 delivery fee?

@pretty_Aryssa Hi, Arisa! We apologize that you have not received your order as promptly as you expected. Our pharmacy partners are experiencing a very high volume of orders which have disrupted our regular delivery schedule. We will do our best to fulfill your order as soon as possible!

@KonsultaMD @KonsultaMD update?

@KonsultaMD I am very frustrated with the service I have received so far. It has come to my attention that the responses I have been receiving appear to be repetitive and templated, not addressing my specific concerns.

@rvntps01 Hi there, we apologize for the inconvenience. We appreciate it if you can help provide the following information via DM so we can assist you better Rest assured that we will deal with the matter accordingly.

@lamielcarl Rest assured, we are working closely with our partners to fulfill your orders as soon as possible. You will receive a notification on the app and via SMS once your order is shipped. Thank you for understanding.

Why is @KonsultaMD not fixing their shipping options if di naman kaya ng same day? Tapos pareho ang rate kahit di naman same day?

@lamielcarl Hi there, We are currently experiencing a surge in orders, and delivery may take longer than expected.

@pretty_Aryssa Hi there, We apologize for the delay in delivery of your item. I am going to escalate this concern further with our pharma team in order to be prioritized even more.

@KonsultaMD @KonsultaMD fyr!!!!

@rslortegaestra Hi there, we apologize for the inconvenience. We've already reached out to you via DM to further discuss your concern.

@KonsultaMD Where’s my refund?

@nissanthropy Hi! We're so sorry for the inconvenience that this may have caused. We've been working hard to fix the issue and it should be resolved already. Can you send us a DM to assist you further? Thank you.

Ayaw naman makisama ng @KonsultaMD app 😠

@marzolanski Hi @marzolanski thank you so much for your feedback! Our team works hard to try to address all concerns and assist our customers, so it always feels rewarding when we hear kind words such as yours commending the work that we do. Thank you! 😊

@brianlouisz We are glad to hear that you had a great consultation experience with our doctor, @brianlouisz We always strive to provide excellent service to our customers, so we are happy that you're satisfied. However, can you send us a DM regarding video call issue so we can check? Thanks.

First time consulting via @KonsultaMD and it's a YAY! Doctor is great. Just had an issue on video call with the doctor so we ended up chatting lol. I paid for a video call so may I have at least a voucher to use? So far 4/5. Good, still.

@anmaan Hello Ma'am @anmaan, we apologize for the inconvenience that this may have caused. We've already reached out to you via DM to further discuss your concern. Thank you!

@KonsultaMD how can I buy meds when the app won't let me download my prescription?

@reburabuu Hi @reburabuu we apologize for the inconvenience, Kindly provide us your details via dm so we can assist you with your concern.

@jnkthlyn Hi, Kath! We apologize for the inconvenience. May you DM us your contact details so our Help Support can get in touch with you? Thank you!

@gintymin Hi @gintymin, we're so sorry to hear that you had a negative experience. We want to do better. Please email us at wellness@konsulta.md so we can ask the support team for assistance w/ the error encountered. Thank you for your patience and kind understanding.

@gintymin Hi, Meg! We apologize for the inconvenience you encountered. May you send us a DM with your contact information so we may have our Help Support assist you? Thank you!