Kroger

@JulieMorton0323 purchase the item 4. Rewards card number or alternate ID you used at checkout 5. Name and email address on the account Looking forward to hearing from you! 2/2

@JulieMorton0323 We’re very sorry to hear this, Juliemo. Thank you for bringing this to our attention. When you get a chance, please send us a DM, and provide the following: 1. Product’s UPC/barcode number 2. Manufacturing date code (if you still have the packaging) 3. Date and store you 1/2

@kroger @MyKingSoopers since when does 3 pounds equal 2 pounds 15.4 oz? I know it’s only .6 oz but I’m pretty sure I’m not the only one who was shorted & those .5 oz add up to #kingsoopers & #kroger making a bunch of extra money from their customers. Gonna need a reply to this.

@SummonWizard66 wonderful day. 2/2

@SummonWizard66 Hi @SummonWizard66, thank you for reaching out. I sincerely apologize for the experience you had with your online delivery. Please send us a DM with your loyalty card number, as well as the name and email address on your account, so we can look into this for you. Have a 1/2

@kroger so why do we pick time to have food delivered if the time is not relevant. You know people choose time because they have a life /work and you all just don't care. If you get food delivered from krogers read the fine print they can come whenever they want.

@Michael98623949 Hi, @Michael98623949. We’d love to look into this for you. Could you please DM us your phone number, Shopper’s Card number, order number, and your email? Sorry for the trouble, we’re here to help!

@kroger @MsAshleySmiles I miss 12 items or less at the self checkout.

In location at South Atlanta rd. The self checkout line is all the way back to the bakery and there isn’t a single register open. Can you help me understand why?? @kroger

@clp675 Hi clp675! We’d love to look into this for you. Could you please DM us your phone number, Shopper’s Card number, the date and time of the transaction, and your email? Could you please provide the store zip code for this specific location? Sorry for the trouble—we’re here to help!

@kroger Thought I’d give the store at 9303 Hwy 6 in Houston on more time after the no bag fiasco last week. Epic fail again. On 1 full service lane open that was consistently 3-4 deep. Didn’t open another lane.

@jareeves15 Hi @jareeves15! We’d love to look into this for you. Could you please DM us your phone number, Shopper’s Card number, order number, and your email? Sorry for the trouble, we’re here to help!

@kroger the Smith’s app is not working. The shopping list doesn’t display items and can’t be added to. I’m also unable to check out a pickup order. I’ve tried logging in and out as well as reinstalling the app. The app is half of why I shop here

@bwarholak Hi @bwarholak! We’d love to look into this for you. Could you please DM us your phone number, Shopper’s Card number, order number, and your email? Sorry for the trouble, we’re here to help!

@escapedTexan72 @kroger @Publix Yep, I’m having the same issue. Thought it was related to my account, but my wife is having the same issue with her account. Yes I know first world problem; but still!

@a2_zed Hi @a2_zed! We’d love to look into this for you. Could you please DM us your phone number, Shopper’s Card number, order number, and your email? Sorry for the trouble, we’re here to help!

@kroger Made a mistake to just have it left at front desk. Going to make sure to do hand deliver IF I use @kroger's "boost" again. Going to make sure my items are there before driver leaves. This pisses me off, was relying on some of those items. It's my fault. Shouldn't use these srvcs.

If you order doordash/uber eats - most established restaurants will SEAL THE BAG to make sure nothing is taken. So do some grocers. This @kroger delivery contracted through @Instacart - not sealed at all. No receipt. No packing slip. Half the order missing. Most expensive items.

@SOAROX Thank you for your feedback, SOAROX! We apologize for the inconvenience. If you are using website, please try clearing your browser history, cache, and cookies. If the issue persists, call us at 1-800-576-4377 so our Digital Team can assist you. Have a great day!

@kroger Hello. I have been trying to do a kroger delivery for 2 days yet it keeps saying it can’t find my balance! I checked and my funds they are there. I am disabled pls Help!

@escapedTexan72 Hello, escapedTexan72. We’re sorry to hear you're experiencing issues. Please try deleting and reinstalling the app. If the issue continues, give us a call at 1-800-576-4377, and we’ll be happy to assist you. Take care and have a great day!

@cahalane_r62704 Hi there! We’d love to look into this for you. Could you please DM us your phone number, Shopper’s Card number, the date and time of the transaction, and your email? Sorry for the trouble—we’re here to help!

@kroger What’s the matter w/you? Don’t u have any control over your stores? Was just notified that the delivery scheduled today between 3-4 has been delayed by 7-8 hours. That’s insane! The management didn’t bother to plan ahead of time. For staff or groceries- always run out

@artfoolpolitics Hi artfoolpolitics! I'm so sorry to hear our product was not to your satisfaction. I am forwarding the information to our Product team.Could you please DM us your phone number, Shopper’s Card number, the date and time of the transaction, and your email?

@kroger This awful product has zero foaming action, you can’t even smell that it has any bleach! This literally does nothing to mold or to mildew after I soaked it down. Kroger should be ashamed of this scam product they are selling under their brand.

@danib724 Hi danib724!We sincerely apologize for the inconvenience you've experienced. We’d love to look into this for you. Could you please DM us your phone number, Shopper’s Card number, the date and time of the transaction, and your email? Sorry for the trouble — we’re here to help.

@kroger just had our groceries order done today…..we had half or our order refunded due to “not being in stocked” and they never offered to replace an item. I’m so mad this is the worst shopper in a while we’ve had

@MsAshleySmiles trouble — we’re here to help. 2/2

@MsAshleySmiles Hi MsAshleySmiles! We sincerely apologize for the inconvenience you've experienced. We’d love to look into this for you. Could you please DM us your phone number, Shopper’s Card number, the date and time of the transaction, your email, and the store ZIP code? Sorry for the 1/2

@TroyTeresa a great day! 2/2

@TroyTeresa Hello, @TroyTeresa! We’re sorry to hear you're experiencing issues. An email is also sent to you with additional information and suggestion to help with your issue. If the issue continues, give us a call at 1-800-576-4377, and we’ll be happy to assist you. Take care and have 1/2

@kroger is there something wrong with your app? I’ve downloaded and logged out and signed in again. Deleted app and re added it but my shopping list is gone and I can’t add anything to it since last night.

@TroyTeresa and we’ll be happy to assist you. Take care and have a great day! 2/2

@TroyTeresa Hello, @TroyTeresa! We’re sorry to hear you're experiencing issues. Please try again deleting and reinstalling the app. You can also try accessing your account via kroger.com to check for the item list. If the issue continues, give us a call at 1-800-576-4377, 1/2