Wow! I’m shocked that @Marriott tells a @MarriottBonvoy member to fend for himself on a Thanksgiving booking gone wrong caused by them —ruining my wife’s 40th birthday celebration. I booked through Marriott. No help. No credit.
Thinking of switching to @HiltonHotels after this😡
@berniiemurphy@Marriott@MarriottBonvoy Thanks for pointing that out. I just checked my CC and the payment did go directly to Sonder. We are going to try to reach out to them directly to see if it’s still good to go.
@Kubefactorx@Marriott@MarriottBonvoy I have checked my CC statements and it seems to payments went to Sonder. There is no mention of Marriot. I haven't been refunded and my bookings are still showing as active. All I can do is wait it out.
@MBonvoyAssist@Marriott They directed me to the app for homes and villas and that I’ll have to book at current rates - no mention of any form of compensation.
They say they’re sorry for this misfortune and to consult my friends on what to do 🤦🏾♂️- can’t make this up…
@MBonvoyAssist I just got off the phone with a call center who just told me to wait for an email which I haven’t received yet. This is why I’m frustrated, no one is actually helping me solve my time sensitive issue. All they said was “wait for the email”!!
@Marriott
@berniiemurphy@Marriott@MarriottBonvoy Our flights are booked too! I really hope they do something customer friendly to make this right. This isn’t even part of the government shutdown—and that just got resolved!
The wait times to sort things out are extremely long too…
@Kubefactorx@Marriott@MarriottBonvoy We're the same but for NYC. There is 10 of us 4 of them our kids. Other accommodation at this late stage is out of our budget. Our flights are booked and none refundable. I am so upset, we're meant to fly in 10 days
@MBonvoyAssist I was on hold for two hours and barely got a response, can you expedite this for me via DMs? This is literally a disaster because it involves a party of ten people who entrusted me with making a reservation that currently no longer exists.
Hello there, thank you for reaching out to us. We deeply regret the disruption this situation may be causing during your stay. Please accept our sincere apologies for this unexpected change, and know that we are here to support you and make the transition as smooth as possible.
Our Customer Care team is ready to assist you in securing alternative accommodations for the remainder of your stay. You can find your nearest Marriott location by visiting: marrbnvy.com/60187rkhg
For more information about this situation, our members can visit: marrbnvy.com/60197rkh9
We’re truly sorry for any inconvenience or frustration this may have caused, and we appreciate your patience and understanding.