LK Bennett

@charlietwill7 Hello, While every care is taken to ensure that all information on this website is correct, there may still be human errors. If you find an error, please let us know by emailing customer care and we will correct it as soon as possible after verification.

@LKBennettLondon prices on website don’t match when added to cart

@charlietwill7 Hello, While every care is taken to ensure that all information on this website is correct, there may still be human errors. If you find an error, please let us know by emailing customer care and we will correct it as soon as possible after verification.

@LKBennettLondon your website is using false advertising - the prices on the items change when added to cart. I’ve brought this up several times already & I keep losing out on items because people buy them not realizing the inflated price

@obs_amy We're so sorry for the inconvenience caused with this. We can see that this is now resolved and the refund processed. Best, LKB

@LKBennettLondon can you please help with the below query given that I have not received a reply from your team since 5th Dec. I have emailed every day and have also called the Customer Support several times and have not received a reply. I would greatly appreciate a response

@obs_amy Hi We're sorry that you haven't received a reply, it has been a busy time for the team. Sadly we can't see the below query, but if you can send through your order number in writing, we can check with the Customer Care team. Thanks, LKB

@CorporateDude We're sorry your wife couldn't reach us. We're getting a lot of emails and calls at this busy time but our team does respond within 48 hrs if you email customer.care@lkbennett.com. Please provide the order number so we can check with Customer Care. Thanks for your patience.

@LKBennettLondon, how can someone get in touch with your customer service team? My wife has been trying for two days via e-mail and phone.

@emmarobw Hello, We can confirm that C&C takes 3-5 working days. Additionally, returns can be made at the stores. You can find more information about this in our Help Centre on the website. If you need further assistance, please reach out to Customer.Care@lkbennett.com, Best LKB

@Frau_Jana Hello, we are sorry to hear that you are disappointed with our policy. Should you require additional assistance, we recommend reaching out to customer.care@lkbennett.com. Best, LKB

@LKBennettLondon if all your stores have a policy of NOT accepting returns for sale items bought in store, you should tell it to your clients and write it in big letters. Otherwise, it’s deception of the buyer. Very disappointed with your service in your Knightsbridge store

@AsimaGalar36253 - Hello, We regret to learn that you encountered a problem with one of our stores. Kindly send an email to Customer.Care@lkbennett.com, and we will be able to look into this matter for you. Best, LKB

@LKBennettLondon oh my god Bluewater shop did not honour price they had labels

@LingototWYorks Our Customer Care team is available to help you with any questions or advice at customer.care@lkbennett.com

@LKBennettLondon please can you contact me about our missing order. We’ve been trying to contact you for 7 days and being ignored. Thank you.

@LingototWYorks we're sorry to hear that you have not received a response from us. If you could please DM us your order details, we will of course investigate this for you.

@samblakebooks Hello, We are sorry to hear no one has got back to you. We have now found your email and will be in touch shortly. Best, LKB

@LKBennettLondon it would be great if customer service could respond to my query about the sizeable gift card/credit note that I have in Euros but apparently can't use on your website, or in your store now it's shut. Hellooooo. Can you convert it to sterling?

@gabberchad @isaguha @HomeOfCricket , Thank you, Best wishes, LKB

Good to be back @HomeOfCricket ❤️

@jyotidhillon I I apologize if our response was not helpful to you. For information on UK return options, please lookup the section titled 'UK Return Information' on our website. Best, LKB How to return: Start your online return HERE (lkb.gfs-returns.com)  Once you have selected the ite...

@jyotidhillon , UK Returns Information – LK Bennett (help.lkbennett.com/hc/en-gb/artic…), Best LKB

@jyotidhillon Our returns process is detailed in our Help Centre for customers to view any time before purchase and this does explain the process to you, we thank you for the feedback and will pass to the relevant people' Best, LKB

@jessikadamico23 Hello, we are sorry to hear that you have not heard from us, please accept our apologise. Please do DM us the details so we can look into this or email us at customer.care@lkbennett.com. Best, LKB

@LKBennettLondon Have tried calling multiple times, sent multiple emails -- no response. Received an order confirmation a week ago but no update nor despatch notification since. Can someone please help??? This is very poor customer service!

@crh_hornet We're sorry to hear that your code is not working. If youcould DM us with the code details, we'd be happy to help with this for you.

@emmywemmy Hello, Please can you DM us your details and your complaint, we will then be able to follow up for you. Best, LKB

@LKBennettLondon two weeks since sending a complaint to you about a pair of £169 shoes that lasted literally 3 minutes, and still no response despite 3 requests. I ask you to google "lkbennett customer service", there is nothing but tales of other peoples bad experiences.

@emmywemmy Hello, we are sorry to hear no one has got back to you. If you could please resend the email to customer.care@lkbennett.com. We can look into this further. Best, LKB

@LKBennettLondon hello I sent a complaint to your customer services over 2 weeks ago and have yet to have receive response, despite asking again. Please advise.

@scuolastica Hello, thank you for your message. We are sorry to hear you have not had your delivery. We can see you have been in touch with Customer Care, who will reply shortly to you. Best, LKB

@LKBennettLondon Please provide an urgent update to my order promised in 5 working days - nothing received & no delivery date even confirmed 👎