LawrencePNO

Always keeping it happy & proud 💫

@austerityhuh @EurostarJustinp @DebEllEss @Eurostar Let me know if you can DM now

@austerityhuh @EurostarJustinp @DebEllEss @Eurostar Hey, Please accept my apologies for what happened. I do not work at the weekends, but wanted you to know that I’ll look into this next week & keep you updated. Do not hesitate to DM me your contact details if you prefer other means of communication Kind regards Lawrence

Bonjour 🙂 Looking for a great coffee location near Gare du Nord? Highly recommend checking out Café Tranquille. 147 Rue du Faubourg Saint Denis, 75010, Paris. IG: cafetranquille #coffeeaddict #cafe #Paris #Coffee #CoffeeLover #love #Eurostar #GareduNord #Food @Eurostar

Connecting countries, connecting people, connecting the future 💫 #Eurostar & #Thalys ensemble. #Transport #Tourism #Train #Branding #Communications #Marketing

@JessVancouver @Eurostar @Lawrencepno Hey Jess, sorry to hear you feel this way. Unfortunately compensation is outside of my remit, I was trying to help when/where possible during a very challenging situation. If you wish to contact Eurostar more formally, please go to the « contact us » section of the website.

UPDATE: Due to a problem with overhead power supply near Paris, #ES9032, #ES9040, #ES9031 and #9039 are also cancelled. If you are booked on these services, visit bddy.me/3zq8Sam to exchange. We strongly urge NOT to travel today and to postpone to alternative date. Thanks

@chloe_blackcat @Eurostar Was a pleasure to meet you both & learn together. Enjoy the rest of your day & get all the necessary rest, it’s been a busy few days! Bonne soirée Ian & Chloe 💫

Back in London. From my perspective, the trial journey to London went well. I hope it worked for @Eurostar too. So much pride in Chloe, who handled the challenges so well, despite unbearably hot conditions.

A photo from our arrival earlier. :-)

@eurostar_help @chloe_blackcat A lot of background work. Update of our operating licence, a risk assessment & a robust internal process all of which had to be approved by the Animal & Plant Health Agency & our legal teams 💪🏻

@LMEEurostar @chloe_blackcat Hats off for this 👏 (and amazing cat mat! 😸) Wondering how the pet was cleared for international travel at the stations.

And we’re off, assistance 🐈‍⬛ + 🚄 Trial journey with assistance cat @chloe_blackcat & Ian on @EurostarUK @Eurostar. London > Paris, then back Paris > London Accessibility is 🔑 Progress takes time. We’re focusing on learning, growing & improving #eurostar #train #accessibility

@GinGoneGilly_ @chloe_blackcat @EurostarUK @Eurostar @sainsburys Thanks! Conscious that things take time & it’s not always simple, I’m just glad to see accessibility progress with Eurostar 😊👏🏻#PracticeToProgress #Patience #Avantgarde

@JessVancouver @Eurostar @Lawrencepno Hey Jessica, Sorry to hear that it’s taking time. I will contact our contact center and ask them to reach to you asap! Did you ever get a reference/case number when you applied for compensation? Do keep me posted on how it all goes. Again, sorry for the time this is taking.

@LMEEurostar @Eurostar @Lawrencepno I'm starting to panic a bit about this money, which I couldn't afford to spend. It's not a great feeling, especially after being delayed for two days and inconvenienced badly in the first place!

@EmilieCLERFEUI8 Hello Emilie! Ca va, merci & you? Pas besoin de documentation prouvant un schéma vaccinal pour rentrer demand le RU. Par contre il en faut 1 pour revenir en FR. Checks are done on departure de London, il faut montrer un passe sanitaire valide. Hope this helps 👍🏻

Hi @LMEEurostar j'espère que vous allez bien. Si vous avez un peu de temps à m'accorder, pourriez-vous m'indiquer si à ce jour il est nécessaire d'avoir un document prouvant un schéma vaccinal complet/pass pour entrer au RU et revenir en France ? Merci and keep up the good work

@JessVancouver @Eurostar @Lawrencepno 1 of 2 tweets Hey Jessica, Glad I was able to help where, when possible 🙂 You can contact Eurostar via our contact form: help.eurostar.com/email?lang=en#/ When you get to “your enquiry” select : disruption > question : claiming comp for past disruption

@pointyendflying @Eurostar Thanks for your kind words! I’ll definitely let Makram know. Apologies again for the very challenging situation. Hope you were able to get the necessary rest. Take care

@WendyJa89074964 Hey Wendy, I will see what I can do. Seen what happened yesterday, our online & contact centre are most probably very busy. If you can direct message me your booking details I will forward them to the contact centre & then will take it from there 👍🏼

@davepearson77 Hey Dave! Thanks for the kind words! Was happy to help as best I could seen the challenging situation. Have a lovely week 🙂

Right, through to train side of #eurostar finally... Lawrence the Eurostar guy needs a massive thank you, police and security struggling, Lawrence sorted it all out in no time.

@wheatstalk32 Hey Stephanie, thank you for the kind words ☺️ apologies again for the challenging situation. Have a lovely week!

@JesuisMissy @Eurostar Was a long night & have no more voice 😅 but it’s a new day & the sun is shining, so feeling good ☀️🙂

@LMEEurostar @Eurostar And you too. Hope you managed to get some rest🙏🏾 all the best👍🏾

@Eurostar’s customer service is so shit. Lawrence Moore was amazing. He was the only one helping a crowed of 1000s and answering every questions. Despite being under so much pressure, he remained calm, professional and very helpful unlike others. Massive thx to Lawrence👌🏾