Latitude

@JeetuAr64386210 Hi Jeet, we're very sorry to hear about your unpleasant experience with us that and you are having some difficulty with linking your card to the Latitude mobile app. If you could please submit a request via the link below with your query, we can help follow up and look into th...

@latitude_fs For over 7+ months I’ve been unable to connect my card to the app to view transactions. Support has raised IT tickets but advised it’s an “ongoing issue” with no resolution. This impacts my ability to monitor charges. Please escalate or provide a formal remedy.

@stuart76 Hi Stuart, sorry to hear about your experience. I can imagine how frustrating this would have been especially seeing an overdue payment on a day like that. If you are having some trouble with your payments, please feel free to send us a DM and our team can help look into the o...

@latitude_fs nothing says Merry Xmas than an automated text saying you owe money on Xmas Day!!! 🤦‍♂️🤦‍♂️ Turn them off for a day at least.

@GeoffreyHayes12 Hi Geoffrey, if you could please send us a DM with your query, our team can definitely help with this. ^Mike

@latitude_fs I have SMS confirmation about my Latitude Gem Visa card, but no promised email follow through. What is the problem?

@Linda2828Q Hi Linda, If you could please reach out to our Applications team on 1300 656 558, and they will be able to help follow up on this. Their hours are Monday to Wednesday 8.30am-7pm, Thursday to Friday 8.30am-9pm, and weekends 9am-7pm AEST. ^Mike

@latitude_fs do no trust this , after you upload your all documents and they did not reply to you !!!

@Linda2828Q Hi Linda, If you could please reach out to our Applications team on 1300 656 558, and they will be able to help follow up on this. Their hours are Monday to Wednesday 8.30am-7pm, Thursday to Friday 8.30am-9pm, and weekends 9am-7pm AEST. ^Mike

@latitude_fs just friendly reminder, they approved you and ask upload personnel information . And no reply to you .

@logalvatron Sorry to hear that you are still having this issue. If you would like to fill out the form below with your details and your query, I can assist and provide feedback in regards to this. latitudefs.zendesk.com/hc/en-au/reque… ^Mike

@latitude_fs In your latest updates I can no longer login. Your website offers no easy way to contact you unless you are in Australia timezone. Can you please fix this so I can pay my bill.

@logalvatron No worries! We are also available on other social platforms such as Facebook and Instagram. If you would like to send us a PM there, we're happy to assist. ^Mike

@logalvatron Hi logalvatron, sorry to hear that you are having some difficulty accessing your online account. If this error persist, please send us a DM and our team can help look into this. ^Mike

@sporttragic_au Hi Scotty, we're very sorry to hear about your unpleasant experience. If you could please submit a request via the link below with your detail, our team can help follow up on this for you. ^Mike latitudefs.zendesk.com/hc/en-au/reque…

@latitude_fs your customer service is a disgrace... you make it impossible to close an account.... 6 emails and 2 phone calls and not even close to having any success

@AGissara Hi Adrian, if your purchase had exceeded $999, our team can help look into this for you. please reach out to us on 1300 552 079 📞️ or +61 287 478 178 while overseas, and one of our customer specialists will be able to assist. Our customer specialists are available from Monda...

@latitude_fs apparently this offer isn’t an offer, so not sure why it’s on your website. On Chat and over phone employees trying to claim it’s Not an offer and won’t update my interest free plan. Really disappointing latitudefinancial.com.au/interest-free/…

@AGissara Thanks for that screen shot Adrian! I have just double check on this for you, and this does seem like an on going promotion which is still available. ^Mike

@AGissara Hi Adrian, thanks for reaching out! We're sorry to hear about this. Just so our team can help investigate into this further, can you please send us a DM with a screen shot of this offer, so we can help take a further look for you. ^Mike

@767Boss Hi MG, thanks for reaching out! With your eSIM, do you have an international number with that? Is so, we can help update your international number onto your account, so you can receive the SMS there instead to confirm your transactions. ^Mike

@latitude_fs Hi. Currently overseas and am trying to make purchases with Mastercard. Instead of phone SMS ( currently using an eSIM). How do I turn on notifications via the App to authentication transactions

@sakimuka2013 Hi Sakina, thanks for getting in touch. Please do not click on any link that is associated to the SMS and please delete it, as it is a phish SMS. We are currently aware of this issue and are looking into this matter. Apologies for the inconvenience caused! ^Mike

@latitude_fs - this is a scam?

@Partytime63 No worries! 😊 ^Mike

@latitude_fs : how can someone contact you from overseas? Need to contact you for identity theft

@Partytime63 Hi Salt, we're sorry to hear about this. If you could please reach out to us on 1300 552 079 📞️ or +61 287 478 178 while overseas, and one of our customer specialists will be able to assist. Our customer specialists are available from Monday to Friday 9am-6pm. ^Mike

@angelapagu @POMinOZ2024 @AFCA_org_au Hi Angela, thanks for reaching out! If you could please send us DM with your query, our team can help take a further look into this for you. ^Mike

@latitude_fs @POMinOZ2024 @AFCA_org_au Hello, good afternoon. I've been trying to contact you via chat, but it's been impossibleThe chat says it's closed. For three days in a row, I still haven't received my card as a new user, and I had to change my address. How do I get the card sent to my new address? @latitude_fs

What it is with @latitude_fs sending out offers for balance transfers, but then when you sign up, your account shows higher fees and shorter terms??? And the balance transfer code they send by email is NOT valid? Can you look at this @AFCA_org_au

@YoshtheLANimal Hi Joshua, thanks for reaching out! Was this in regards to a new application with us? ^Mike

@latitude_fs was told i need to upload more documents however when clicking the link sent to me via email, doesnt give me an option to do so

@Zenith_SEM Hey Zenith, thanks for reaching out! If you could please send us a DM with your query, our social team can definitely assist. ^Mike

is there anyone at @latitude_fs in Australia ?