Laura

@AldiUK Queued up this morning for these bad boys and they aren’t even in store. Same thing happened last year too! Come on Aldi…it’s not like you to falsely advertise 🙄I need these candles!

@studio_co_Uk8 FAKE PROFILE

@ZebraGirI @studio_co_uk @BBCWatchdog I received the same email word for word. Nothing but lies and ripping people off before Christmas. The same has happened with my Mum who ordered from @houseoffraser. They’re all under Mike Ashley’s Fraser group. He needs shutting down!

@LauraJJohnson25 @studio_co_uk @BBCWatchdog yep. ordered 2 of the SAME ITEM, one was shipped, other wasn't. did the awful online chat with someone who told me it would be dispatched in a separate order before christmas and i would get a confirmation email once it was shipped. had nothing for over two weeks so did the...

@MadreOnAMission I’m getting the same message. I have no idea how they can continue to get away with doing this to so many people.

@LauraJJohnson25 I’m over 3 weeks on and nothing… Spoken to chat bots and have received load of rubbish in reply. Latest say I WILL receive my order but who knows when. Definitely not in time for Christmas. I ordered in the early Black Friday sales in November. Absolutely shocking from Studio.

@studio_co_uk @BBCWatchdog Are you for real? 🤦🏻‍♀️

@LauraJJohnson25 @BBCWatchdog @LauraJJohnson25 I have advised getting in touch with us privately, not through complaints. Regards, Osere

@studio_co_uk @BBCWatchdog A visual representation of how it feels to try and get a straight answer about your order from @studio_co_uk

@studio_co_uk @BBCWatchdog The QUEUE of complaints about the same issue? That’s not something you should be proud of or advertising. Thousands of customers complaining about the same issues and you are doing nothing to rectify it.

@studio_co_uk @BBCWatchdog 😂 I HAVE!

@LauraJJohnson25 @BBCWatchdog @LauraJJohnson25 Please contact us privately for us to see how best we can assist you with your query. Regards, Osere

@studio_co_uk @BBCWatchdog I was told over a week ago that my item would be sent out within a few days…lie. Where is my item? You have my money so I want to know where the product I have bought is!

@studio_co_uk @BBCWatchdog I have and I am getting told the same lies over and over again. This isn’t acceptable. You clearly don’t have the items to dispatch so why are you taking people’s money when you know you don’t have the product to ship?!

@DonnaDriver14 @BBCWatchdog @houseoffraser It’s absolutely disgusting and I have no idea how they are getting away with it

@LauraJJohnson25 @BBCWatchdog @houseoffraser They have over £100 of my money.

@houseoffraser @BBCWatchdog She already has and you have done nothing! She has gone round in circles with you…something you are continuing to do now. Why should she spend another week worrying about her money and sending you numerous conversations to be told the same thing…nothing?!

@LauraJJohnson25 @BBCWatchdog @LauraJJohnson25 Hi Laura, we can only discuss with the account holders and if they wish to resend an email or create a live chat please advise this. Thanks

@houseoffraser @BBCWatchdog The issue is not who is raising the query, it is an issue with @houseoffraser being unable to provide customers with answers on the whereabouts of their orders. Please explain what is going on as I can see I am not the only person raising this as an issue…

@houseoffraser @BBCWatchdog My mum has tried to get an answer through chat bot several times herself and the email came from her. Still no answers. She does not use social media and it is therefore left to me to raise issues in this way.

@houseoffraser @BBCWatchdog I have done this already and been told you will not talk to me about the issue. I have spoken to 4 different people on chat bot with no answers to my problems and I have sent an email which has not been responded to.

@LauraJJohnson25 @BBCWatchdog @LauraJJohnson25 Hi Laura, if you would like to drop me a DM I would be more than happy to take a look into this for you. Thanks

@houseoffraser You have taken nearly £300 from my Mums account with no indication of when her product will arrive. The delivery date has been & gone, I keep getting ‘we’re looking into it’ from your chat bot & nobody has responded to our email. Appalling customer service.

@AldiUK You guys…😍👌🏼

@LauraJJohnson25 We know that pain well 😂 . Apologies! 🤍 - Caitlyn

@AldiUK Will Little Town toys be returning the to middle aisle in time for Christmas?!

@AldiUK That response is the same as asking your Mum for something and she says ‘we’ll see’…devastating!

@LauraJJohnson25 We're unable to confirm if this range will be sold again. We recommend signing up to the newsletter on our website to receive updates about our Specialbuy promotions before they go on sale at aldi.co.uk/newsletter 🤍 - Amy

@OpenreachHelp We have been communicating with our provider & they escalated the process as soon as the 1st date was cancelled. Since then Openreach are the ones failing to commit dates & are not giving explanations as to why they are cancelling. This is on Openreach, not our provider.