Laura Ramos

Read this blog ow.ly/466m50NfzbN to learn why @forrester is researching the changing roles of B2B postsale engagement teams. Participate by taking this survey today: ow.ly/JEEz50NfzbM Completions receive early results; contact info used for sending results only.

Engaged customers are retained ones. Are you interested in B2B Customer Experience? This @forrester survey gives you early access to results about CX's changing role in B2B firms. We use contact info to deliver results only. Please take survey today: ow.ly/UUiM50Nfyff

How Are Post-Sale Customer Engagement Responsibilities Changing? Important research by @lauraramos forrester.com/blogs/how-are-… via @Forrester #PLG #SaaS #CX #B2B

Engaged customers are retained ones. Are you interested in B2B Customer Success and Customer Marketing? Taking this @forrester survey gives you early access to results if you complete it fully. We use contact info to deliver results only. Access it here: ow.ly/UUiM50Nfyff

"What sellers want is a car showroom. What content leaders give them is the Indiana Jones Temple of Doom warehouse." ~ @lauraramos @forrester via @AllegoSoftware webinar #salesenablement #content #CMS

#B2BMarketing: Physical/3D mail can be more targeted, relevant and effective. Check out lnkd.in/gyiDyUAx as @PFLcom and @Forrester share new research why physical mail for #B2Bmarketers will be even more important in 2023.

For global #B2B firms, a one-size-fits-all approach to content localization won’t cut it. Principal Analyst Kathleen Pierce explains why on this week's #ForresterPodcast. bit.ly/3xZBIOv

RT @Base10Partners: Today, Base10 Partners is honored and humbled to announce that we have become the first Black-led venture capital firm to cross $1B assets under management. A truly honorable first - Congratulations!

Customer-obsessed B2B companies grow faster, retain more customers, and have more engaged employees than their peers. Join @forrester's LinkedIn Live to learn what you need to do: forr.com/38jfEmS #ForrB2BSummit @AmySilverBills @1Carrobertson

#TOP100CMA: thank you to @crowdvocate_com for honoring these leaders in customer advocacy. Very humbled to be counted among the luminaries in postsale customer engagement along with colleagues @AmySilverBills , @lisanakano and Irwin Hipsman. - hubs.la/Q013WXQS0

Celebrating Johannes Vermeer g.co/doodle/n4z2pxk - The girl with the pearl earrings -- amazing! one of my favorites.

@_MelissaMeyer @forrester Yes! We purposefully chose "advocacy" over "loyalty" because - in B2B - prospective buyers and marketers/companies benefit when customers share their knowledge, experience, and advice.

"In 2022 we predict that the funding marketers put towards engaging with buyers and customers is going to shift from being about net new acquisitions and towards existing customers for retention and advocacy." - @lauraramos, VP, Principal Analyst, @forrester #InfluitiveLive21

Who are you looking forward to hearing from today at #InfluitiveLive21? Such a great line up! @DavidSpinks from Community, Bevy -Jeni Asaba from @JamfSoftware - Cisco's Global Advocate community mgr @VAbattelli - and Andrew Sevillia from @SageIntacct !

Love hearing success stories like this. 🚀 #InfluitiveLive21

RT @dancote "All roads in an organization go through Customer Marketing." - @FarquharFTW Yes they do Gillian! #InfluitiveLive21 #CustomerAdvocacy twitter.com/influitive/sta…

Customer Advocacy and Community are more important now than ever before. Join us at #InfluitiveLive21 on Oct 5-7 and learn from the best and brightest in the industry like Director of CX, Advocacy, and Communications at @lumentechco, @nicolettez! bit.ly/3lgOKQJ

Honored to be kicking off Day 2 of #InfluitiveLive21. Thanks to @dancote and all the great folks at @influitive for making this event happen.

live.influitive.com/forum/t/keynot… Getting ready to answer your questions during my session today at #InfluitiveLive21! Those who registered, the link is above. "Talk" to you soon!

Exciting first day at: influitive.com/influitive-liv… Hope you will join me tomorrow at 11 am ET as I share important ways that great postsale customer experiences help companies thrive in rapidly changing markets and times of uncertainty.