Leeds Building Society

@OllieToogood Good morning, Ollie. I am sorry to hear that you have had issues with your transfer. If you could please DM us some details and we will look into this for you. All the best, Leanne. twitter.com/messages/compo…

@LeedsBS thanks for the embarrassment by not processing my transfer quicker, not happy at all.

@shaunyp8471 Please could you call 03450 50 50 75 and we'll be able to take a look at this for you. Opening hours are Monday - Friday 8am -6pm & Saturday 9am-5pm. Thanks, Darren.

I’m also trying to register online but also get this.

@LeedsBS Can you confirm if your branches will be open this Saturday morning (7th March)? I tried to send an online enquiry but get a URL rejection.

@shaunyp8471 Hi , thanks for your message and yes our branches are open on the 1st Saturday of each month usually 9:30 am to 12:00pm. Please check our website for the branch that you intend to visit at leedsbuildingsociety.co.uk/find-a-branch Thanks, Darren.

@nniesham Hi Annie, thanks for your message. Unfortunately we currently don't offer any rewards/incentives to introduce new customers at present you can keep up date with all our latest updates by visiting leedsbuildingsociety.co.uk thanks, Darren.

@LeedsBS Do you offer any kind of reward/incentive for existing customers to introduce new customers?

@Thiago8300 Hi Thiago, can you send us a PM with your details of your account, we would then be able to look into this situation about the requested interest statement, thanks Raymond twitter.com/messages/compo…

@LeedsBS why have I called you up and specifically asked you for a certificate of interest statement to be sent to me via a non secure email and accepted the responsibility only to now be sent the certificate via a secure email which I can’t access. Why don’t you people listen?

@AP34030446 Hello,  Unfortunately, statements cannot be requested online. However, you have the following options to request a statement: Automated Line – Open 24 hours a day at 03301 744 472 Contact Centre – Call us on 03450 505 075 to request a statement via email or post Thanks, Angel.

@LeedsBS Hi Angel. It’s an E-saver account.

@LeedsBS Hi. Is it possible to generate an annual interest statement from your website for purpose of tax return? Thanks.

@Jaydeecee2012 Hi Jacqui, thanks for taking my call today. I am sorry your experience didn’t meet you expectations. Looking into this I can confirm that the withdraw time scales are shown in the general terms and conditions. I have logged feedback regarding this, thanks Raymond

@LeedsBS very helpful agent. Very disappointing regarding online information.

@Jaydeecee2012 Hi Jacqui, Can you send a private message with more details of you account and i would be happy to look into this for you. Or you can Contact Centre on 03450505075 and they would b able to look into this for you as well. thanks Raymond  twitter.com/messages/compo…

@LeedsBS could you please explain why it’s taking so long for you to transfer money from my account with you to a nominated account ?

@susethomasx We understand your disappointment and we're sorry that we have had to make this decision. It's part of a wider technology upgrade which will allow us to provide more benefits to our members in the future. If you have a query, please call our contact centre. Thanks, Alex

@Justdreamingof Hi thanks so much for the kind words, it's very much appreciated.Thanks, Darren.

@LeedsBS please pass on my thanks to Matthew Smith who I spoke to today when called with a mortgage query - hugely helpful and very friendly to chat to. You always have lovely staff in your call places 😊

@oliaworth96 Hi Oli, thanks for contacting us. You will shortly receive your first payment letter in the post this will contain the details of your new mortgage account. You will then be able to register on our website using your mortgage account number. All the best in your new home,Natalia.

@rejilx1 Hi John, I’m sorry to hear you are having difficulties with our online system. If you can provide me further information in DM’s I’d be happy to look into this for you. Many thanks, Robyn

@LeedsBS Your online banking system is ridiculous. I have been trying to access my account without any success. Customer service is pathetic.

@rejilx1 Hi John, I’m sorry to hear you are having difficulties with our online system. If you can provide me further information in DM’s I’d be happy to look into this for you. Many thanks, Robyn

@LeedsBS Your online banking system is ridiculous. I have been trying to access my account without any success. Customer service is pathetic.

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@johnrhueston Hi John, thanks for the lovely feedback. I'm glad Liz was able to get everything sorted for you. Best wishes, Thomas

@LeedsBS Excellent service today from telephone customer advisor Liz. Took time to explain everything clearly and gave me information I was unaware of for future reference. Thank you. #CustomerService

@AntiEVidiots Thanks for letting us know, I'm sorry there's been a problem trying to send us a message. If you're having any problems this morning please send us a DM and we'll be happy to look into it further. Thanks, Thomas

@LeedsBS I’m trying to send a message via the website and it keeps going round in circles. Asks you to request a code. Input it and it just goes back to this screen

@MartaTheMidwife Hi Marta, thanks for your message. Are you able to send us a DM so we can have a look at this for you. Thanks, Darren.

@LeedsBS why is your website displaying this message?

@chrisdsteward @Halifax Hi Chris, thanks for letting us know. I'm sorry you weren't able to register the Power of Attorney when you visited the branch. I'll be sure to feed this back to our team. If there's anything else we can help with, please send us a DM. Kind regards, Thomas twitter.com/messages/compo…

Registering Power of Attorney at @halifax - turn up unannounced, done in 5 minutes Registering POA at @LeedsBS - turned away as 'it could take an hour, or less, or more we don't know' but certainly none of the at least three staff were willing to try as they close in 35 minutes

@Justdreamingof Thanks for the lovely feedback! I'm sure Robert will be delighted with it. Thanks, Thomas

@LeedsBS big thank you to Robert earlier who was very helpful when I phoned with a mortgage query! Excellent service 😊

@benitounderhill Hi Benito The maturity date on the variable rate products is when the interest is paid. However, because you can make withdrawals with minimal penalties you can change these products early. Any further questions, please DM. Thanks Robyn

@LeedsBS Why do you have ISAs with maturity dates, but variable interest rates? This is pretty unusual and seems to offer the worst of both worlds for the consumer who can be tied into low interest with the threat of withdrawal penalties.